1. MyAccount TIP Presentation September 2012

2. 24 online initiatives in next three years Improvements for clients Improvements for DVA Two releases each year (April and November)

3. MyAccount is one more way MyAccount dos not replace other ways of contacting DVA You can still email, call-in, phone, fax or write to DVA

4. Jan 2011 TBIS Nov 2011 Request Replacement Card Request Form/ Publication Transport Reimbursement April 2012 Edit Contact Details View Primary Claim Status Change Address Entitlement Self Assessment 2013 Request Use of Service Badge Nominate a Representative Notify DVA of OS Travel Search War Graves Info Submit Primary Claim Change Payment Destination Request Review/Reconsideration Treatment Prior Approval Update Income & Asset Details Nov 2012 Request Written Correspondence Submit Feedback War Graves 2014 Cross-Channel Integration Unified Frameworks CMVS Roadmap May 2011 Delivery of Online Services Scope of each release is subject to change.

5. Accessing MyAccount Via DVA homepage www.myaccount.dva.gov.au

6. Getting started 1.Phone 1800 173 858 2.Trained DVA staff will provide a registration number 3.Go to www.myaccount.dva.gov.auwww.myaccount.dva.gov.au 4.Click Register now and complete the registration process

7. Helpful registration video

8. What clients are saying “This is a very positive initiative and will make the basics much easier.” “Great, about time we (VETS) got up to speed with the rest of the Government Services. Well done DVA.” “Congratulations. This saves a lot of legwork for someone who has mobility issues and cannot get into DVA when required.”

9. What ESORT Members are saying Feedback from the most recent ESORT and subsequent follow up contact: “Already online and love it.” “Not a client but love the idea of MyAccount and will promote it.” “The Wizard is one of the best things DVA has done.”

10. Shows your upcoming transport bookings Your home screen

11. Personal information Shows your details as recorded at DVA

12. You can edit your address, phone numbers and email Contact details

13. SCRA conditions are not currently displayed Accepted medical conditions

14. Card information Visual presentation of your card information

15. Request a replacement card Have a new card posted to you

16. Payments Your recent DVA payments are shown

17. Eligible clients can make bookings for medical appointments Make a transport booking

18. Up to 10 travel claims can be submitted online Claim for travel expenses

19. Claim Comparison QuestionsMyAccount D800 Claim for Travelling Expenses Form If I am eligible, what travelling expenses can I claim? Kilometres, parking fees, road tolls, taxi and public transport costs As for MyAccount plus accommodation, air, rail and other forms of travel How many trips can I claim?Up to ten round trips per claim Two per claim form (but you can submit multiple claim forms) How many providers can I identify on any claim? MultipleOne Do I need a health provider’s signature? No Yes for trips over 100kms (round trip) Can I claim for journeys over 100km (round trip)? Not at this stageYes

20. Download popular forms, factsheets and publications Forms, Factsheets & Publications

21. What’s important? MyAccount is available nationally Online, anytime, anywhere Offers choice, convenience and control MyAccount is secure and private Services are regularly added Does not replace normal ways to contact DVA

22. Getting the word out Events in States TIP support Through Ex Service Organisations (ESOs) ESO, Service, ADF community and Veteran publications OBAS Word of mouth

23. Materials

24. Resources Help Videos Help Guides Online prototype Change of Address

25. Online information about eligibility Entitlement Self Assessment is anonymous

26. Questions?