1. UNT in partnership with TEA. Copyright (c). All rights reserved. Principles of Architecture and Construction Professionalism: Communication Speaking and Listening Skills 1

2. UNT in partnership with TEA. Copyright (c). All rights reserved. Interpersonal Communication Transmission of thoughts and ideas to another person that results in a response from that person 2

3. UNT in partnership with TEA. Copyright (c). All rights reserved. The Communication Process Source or sender-seek to communicate with another (chooses the message and the message channel) Encoding-putting the message into some form (words, symbols, or pictures that someone else can recognize and understand) Decoding-process of converting the encoded message into concepts 3

4. UNT in partnership with TEA. Copyright (c). All rights reserved. Challenges in Interpersonal Communication Direction or flow of communication Conflict with personality traits Perceptual errors Noise in the communication channel Meaning of the communication Business terminology Deception and distortion in messaging 4

5. UNT in partnership with TEA. Copyright (c). All rights reserved. How to Become a Better Communicator Be a great listener Ask questions Keep it simple Focus on the objective Continually assess your own communication skills 5

6. UNT in partnership with TEA. Copyright (c). All rights reserved. Interpersonal Communication Networks Star Network Circle Network All-Member Network 6

7. UNT in partnership with TEA. Copyright (c). All rights reserved. Star Network All information flows through a central person—the center of the star Greatest individual satisfaction Drawback-only one person decides whether or not information is relevant for the network 7

8. UNT in partnership with TEA. Copyright (c). All rights reserved. Circle Network All information flows in a circle Any member of the network may be the starting point of information Rated higher for overall effectiveness but lower for individual satisfaction One may not see the end result of the communication 8

9. UNT in partnership with TEA. Copyright (c). All rights reserved. All-Member Network Information may flow in any direction or pattern without going through a central person Communication may spread more rapidly with this form of network Rated higher for overall effectiveness but lower for individual satisfaction for the same reasons 9

10. UNT in partnership with TEA. Copyright (c). All rights reserved. Tips for Effective Presentations Open with an Attention-Getting Question or Quote Keep it Simple Make Eye Contact Use Visuals Involve the Audience Use a Form of Note Cards Summarize 10