1. Profiling Interoperability Quarterly Conference January 22, 2002 Terry Blevins t.blevins@opengroup.org

2. Requirements Process The following is a case study of a requirement for profiling interoperability, submitted by DISA, in 3 of the bolded phases Listening UnderstandingDecidingActivatingAnswering Requirements Journal Business Scenarios Forums  The Requirement Process has the following phases  Listening: to capture and categorize  Understanding: to validate and analyze  Deciding: to roll-up and agree  Activating: to commit and budget  Answering: to deliver and communicate

3. Listening to the Requirement  Entered April, 2001  “We need profiles of standards to enable true interoperability”  Last reviewed July, 2001  Considered very important by members of the customer council Listening UnderstandingDecidingActivatingAnswering Requirements Journal Business Scenarios Forums

4. Understanding the Requirement  Progress  Interoperability is huge, so decided to do a Business Scenario* on interoperability to scope Published and presented Revision 1.0 of this paper in Amsterdam Revised based upon feedback and republished - http://www.opengroup.org/cio/iop http://www.opengroup.org/cio/iop  In 3 (Integrated Information Infrastructure) theme inspired by the Interoperable Enterprise Business Scenario Listening UnderstandingDecidingActivatingAnswering Requirements Journal Business Scenarios Forums * Brought to you by TOGAF

5. What Is Meant by Interoperability  The following definition provides a useful working definition of interoperability  The ability of two or more systems or components to exchange information and to use the information that has been exchanged “to meet a defined mission or objective” 1 - problem 2 - environment 3 - objectives 4 - human actors 5 - computer actors 6 - R&R 7 - refine

6. Also recognizable as an “Integrated Information Infrastructure” Customer Problem Statement  I could run my business better if I could gain operational efficiencies through  integrated information, and integrated access to that information, to  to support the many different business processes of the enterprise both internal, and spanning the key interactions with suppliers, customers, and partners 1 - problem 2 - environment 3 - objectives 4 - human actors 5 - computer actors 6 - R&R 7 - refine

7. 1 - problem 2 - environment 3 - objectives 4 - human actors 5 - computer actors 6 - R&R 7 - refine Pain Points and Implications  Understanding the problem means understanding the pain points  Increasing IT costs  Lack of effectiveness of IT  Lack of effectiveness of business operations  Lost opportunity to add value to the business  Reduced management control  Increased operational risk

8. Interoperability Problems from … Buy Space Internal Space Sell Space Procuring Manufacturing Legal Finance Assembling Customer Support Selling Business Processes Procurement Systems Design systems Online systems ERP Systems Requirements systems IT Systems (and a host of others) Need to integrate business processes 1 - problem 2 - environment 3 - objectives 4 - human actors 5 - computer actors 6 - R&R 7 - refine

9. Interoperability Problems from … Buy Space Internal Space Sell Space Procuring Manufacturing Legal Finance Assembling Customer Support Selling Procurement Systems Design systems Online systems Requirements systems ERP Systems And Integrated access However fundamental issues are: Integrated information 1 - problem 2 - environment 3 - objectives 4 - human actors 5 - computer actors 6 - R&R 7 - refine

10. 1 - problem 2 - environment 3 - objectives 4 - human actors 5 - computer actors 6 - R&R 7 - refine Business Environment  Numerous facilities  different kinds and in different locations  Mobile users  Business relationships with other organizations  Interface with the general public  Dynamic organization and business relationships  Blurring between those “inside” and those “outside”

11. 1 - problem 2 - environment 3 - objectives 4 - human actors 5 - computer actors 6 - R&R 7 - refine Business Environment  Other business processes considered  The logistics process  Ordering, fulfillment, packaging, tagging, loading, transportation, and receiving  The product lifecycle  Product definition, process design and definition, inbound logistics, shop floor logistics, outbound logistics, maintenance, discontinuance  The information intelligence process  Intelligence gathering, analyzing, and distributing the information

12. 5 - computer actors Technology Environment (Network View of Department) eMail Servers Database Servers File Servers ………… …… Print Servers Security Server Directory Servers Application Servers Fax Server Remote clients Desktop clients in workgroups Collabor- ation Server Web Servers wireISPFW-routerhubInternet e.g. POTS Lease User data 1 - problem 2 - environment 3 - objectives 4 - human actors 6 - R&R 7 - refine serversclients

13. Measures (Findings from the Business Scenario)  Improved asset utilization  Improved business operations  Improved revenue growth  Lower IT spend for the entire organization  Increase % of procurements against standards  Decrease spend on customizations  Improved cycle time for rolling out upgrades  Much more detail at http://www.opengroup.org/cio/iop http://www.opengroup.org/cio/iop 1 - problem 2 - environment 3 - objectives 4 - human actors 5 - computer actors 6 - R&R 7 - refine

14. Deciding upon the Requirement  Validate the business scenario further with more customers  Obtain vendor viewpoints for potential solutions  Obtain customer and vendor agreement toward a set of approaches  Obtain necessary sponsorship within the appropriate forum  To:  Identify the architecture building blocks and "logical owners"  Create profiles for the building blocks that enable interoperability Listening UnderstandingDecidingActivatingAnswering Requirements Journal Business Scenarios Forums

15. Contributors  Elaine Babcock, US Dept of Defense/DISA  Allen Brown, The Open Group  Ian Dobson, The Open Group  Alan Doniger, Petrotechnical Open Software Corporation  William Priestley, Compaq Computer Corporation  Russ Richards, US Department of Defense  Skip Slone, Lockheed Martin  Martin Smith, The Security Company  John Spencer, The Open Group  Walter Stahlecker, Hewlett-Packard Company  Many Thanks to these contributors  Participation leads to progress

16. We All Have Parts to Play Customer CouncilVendor Council Customers The Open Group Staff Vendors We will succeed because we will all become part of the solution! You are Invited to an In 3 Birds of a Feather! … Program Forum

17. In3 Birds of a Feather  El Capitan A/B  Wednesday 23 January, 1.15 - 2.00pm  Open Group Conference, Anaheim  Thank You All