1. Booking Ticket

2. Go to the agency Online Telephone

3. 1:Name 2:ID Card Number 4:Time 3:Departure place and Destination economy class 5:Class business class first class

4. Task On May 5th, Mrs. White, a guest of the hotel, who lives in Room 3182, goes into the Business Center to book an air ticket from Beijing to Paris on May 10th. You, as an employee of the Business Center, are responsible for handing this issue. Mrs. White wants to leave around 10:00 in the morning, and she prefers first class. Finally, she chooses one flight at 10:30 of International Airline, and she pays in cash. You will give her the ticket on May 8th.

5. Service Procedures Greeting the coming guests warmly and politely. Making sure what kinds of transportation vehicles the guest wants to travel by. Recording the guest’s demand accurately and making a confirmation. Explaining the reason of heavy traffic in advance if there is a special event occurred that causes tickets in great demands. Asking the guest to show his certificates or other identification materials.

6. Service Procedures Inquiring the guest of the method of contact and the way of payment. Telling the guest the latest time of fetching the ticket. Verifying the reservation data with computer for confirmation. Notifying the guest to fetch the ticket as soon as possible. Making a suggestion for the guest at once if the ticket has not been booked. Going through payment procedures according to hotel rules.

7. transportation vehicles 交 通工具 heavy traffic 交通高峰 booking office 预订处 Ticket Office 售票处 flight 航班 economy class 经济舱 business class 商务舱 first class 头等舱 train station 火车站 bus station 汽车站 train number 车次 express train 特快 ordinary train 普快 slow train 慢车 soft-sleeping berth 软卧 hard-sleeping berth 硬卧 sitting seat 硬座

8. Key Sentences I’d like to book an air ticket from Beijing to Paris on May 10th. 我想预订 5 月 10 日从北京飞往巴黎的 机票。 How would you like to fly, economy, business class or first class? Which class would you like, economy, business class or first class? 您要坐经济舱、商务舱还是头等舱？ There is an International Airline flight at 10:20 a.m. 国航有一个上午 10:20 起飞的航班。

9. Sample Dialogue E: Employee G: Guest E: Good morning, madam! What can I do for you? G: I’d like to book an air ticket from Beijing to Paris on May 10th. E: Just a moment. I’ll check my computer. There are five flights on that day. When is suitable: morning or afternoon? G: It would be best about 10:00 a.m. E: There is an International Airline flight at 10:30 a.m. Is that all right? G: That would be nice. E: Which class would you like, economy, business class or first class? G: I prefer first class.

10. Sample Dialogue E: Could you show me your identification card in order to make a reservation? You want to book a first class air ticket from Beijing to Paris at 10:30 on May 10th, is that right? G: Yes! That’s right. E: You air ticket is 3050 RMB altogether. How would you like to pay for it? G: I’ll pay cash. E: That’s fine! We’ll give you the ticket on May 8th. G: Good. Thank you! E: You’re welcome! Have a pleasant day!

11. Thank you