2. Teaching Objectives 1 2 3 To know the services provided by the Health & Recreation center To have a good command of oral English of Health & Recreation services To know some terms on Health & Recreation Services

3. Basic Information

4. I. Conference or an exhibition reservation ask the name of the organization ask the name and telephone number of the main contact person ask the date and time of reserving/an exhibition a meeting room ask the number of expected people attending ask the guests whether they need food or drinks at the meeting/ an exhibition ask the guests whether they need any special equipment Service procedure

5. How to Express Ⅰ. Conference or an exhibition reservation 1. Hilton Hotel, Business Center. Can I help you? 2. We will have a three-day conference here next week. 3. I’d like to book a meeting room for one week. 4. How many people do you have? 5. When will you hold it? 6. We have a complete range of the latest facilities. 7. I’d like to rent a multifunctional auditorium for a three-day congress. 8. We also need a simultaneous interpreter. 9. The room is too hot. I think the air conditioner doesn’t seem to be working. 10. Please test out the microphone before the lecture. 11. Glad to be of assistance.

6. Ⅱ. Copying and sending a fax 1. I want to have one copy of this contract 2. Would you please have this contract copied? 3. How much is it for one page? 4. It all depend on the size of the paper 5. How many copies do you have? 6. How large/small would you like it? 7. Would you like me to photocopy on both sides of paper? 8. What is your fax number?/May I have your number? 9. Where do you want to send the fax? 10. The line is engaged. I’ll redial it after a while. 11. Everything is done, sir. 12. Here is your receipt. Would you please sign your name here. 13. Sign the bill or pay in cash. How to Express

7. 1. C=Clerk G=Guest C: Housekeeping. May I help you? G: Yes. I would like to use my room to hold a business meeting. C: ________________ for you, sir? G: I’ll need seven extra chairs. C: _________________ your name and room number, sir? G: I’m Wanghai in Room 330. C: Will there be anything else, Mr. Wang? G: No, _____________. C: Room service can provide you with drinks. G: ________________. I’ll need some mineral water. C: Please contact room service, dial 4. G: ______________________. C: I’m glad I could be of service. G: Good-bye. C: ___________. Practical Operation 1 Fill in the blanks to make a dialogue.

8. 2. C=Clerk G=Guest C: May I help you, madam? G: Can you please__________ if you have received any mail, faxes or telexes? C: Certainly. Could you tell me _____________? G: I’m in Room 110. C: Let me check. Yes__________ a fax from Japan. _______________. G: That’s all right. Practical Operation

9. Role play Situation 1: Suppose you are the meeting planner for an incentive meeting ( 奖励会议 ). You discuss about holding the meeting with the convention sales manager. Practical Operation 2 Situation 2: Suppose you are the convention sales manager of Sihai hotel. An exhibition planner talks with you about glassware exhibition in your hotel. Situation 3: Mr. Showers wants to send a fax to U.S, moreover he asks the clerk to make a copy of contract. He wants to pay in cash. Situation 4: Mr. Jason White comes to the Business Center to book the conference room for the annual meeting of the P ＆ G Company. She talks to the clerk about his requirement.

10. Thank you for your attention!