1. FRONT OFFICE Unit Nine Business Center

2. Business Center Business Center Teaching Goals: 1. Learn about the daily affairs at the Business Center. 2. Learn how to ask and answer the necessary information. Teaching Methods: 1. Listen +Practice + Act 2. Task-based Approach Duration: One Period

4. Task 1 Lead-in Warm-up Discussion 1. Do you know how to send an email? 2. What are the time differences ?

5. Task 2 Conversation 1&2 --- Booking Air Tickets and Sending a Fax Listen and answer: 1. How many flights are there to Shanghai? 2. Does the receptionist know the cost of sending a fax? 3. Practice the conversation in pairs.

6. Task 3 Conversation 3 &4 --- Sending Emails and Explaining Time Differences 1. What's the price of the internet connection? 2. When Chinese time is 8 am, What's the time of London? 3. Practice the conversation in pairs.

7. Task 4 Conversation 5--- Asking for an Interpreter 1. What service is the guest asking for? 2. What's the total price of the service? 3. Practice the conversation.

8. Task 5 Useful expressions collection 1. Please pay 800 yuan in advance 2. Sign me up for the personnel and equipment. 3. Here is your change and receipt 4. Could you do me a favor? 5. The plane takes off at about 7:00 am. 6. Shall I pay cash now? 7. Can I be of any assistance to you? 8. You are most welcome.

9. Task 6 Role play Situation 1 Situation 2 Mr. Green is leaving for Dalian tomorrow. He wants to book two air tickets. And you are receiving him. Mr. Smith would like you to send a fax and copy some contracts for him. You ask him where the fax will be sent and how many copies he wants.

10. Task 7 Extension Tips For Booking Airline Discount Tickets Online 1. The cheapest tickets are available about 21 days in advance. 2. Keep a tab on special sales announced by airlines. 3. Never use a single online site for purchase of tickets. 4. In case your date is not a fixed one and you have flexibility then use sites which has advanced fare finder tools. 5. There are web directory sites that ease travel by bringing to one stop many leading discount ticket websites. 6. If you are not a snob or fussy traveler then consider flying low cost carriers. 7. If you are a frequent traveler then consider signing up for email notifications sent by sites like Orbitz, Exepedia, or Travelocity. Travel by airplanes is easy and affordable if you know how to get the best.

11. Task 8 My project Sending an Email Send an email to your teacher, it should contain the following information: 1. You name and your class number. 2. Your opinions about the lesson. 3. Your goal of English-learning.