1. Influence, Power & Politics: An Organizational Survival Kit Dann, Logan, Rachel, Zach & Lance TEAM OPUS INC.

2. Overview Influencing Others Influencing Others Social Power and Social Power andEmpowerment Organizational Politics Organizational Politics and Impression Management

3. Influencing Others Influence Tactics Influence Tactics Influence Outcomes Influence Outcomes Making Strategic Allies Making Strategic Allies

4. Influence Tactics 1) Rational Persuasion 2) Inspirational Appeals 3) Consultation 4) Integration 5) Personal Appeals 6) Exchange 7) Coalition Tactics 8) Pressure 9) Legitimating Tactics

5. Influence Outcomes Commitment – Enthusiastically Agrees Commitment – Enthusiastically Agrees Compliance – Grudgingly Complies Compliance – Grudgingly Complies Resistance – Refuses to Help Resistance – Refuses to Help

6. Making Strategic Allies Mutual Respect Mutual Respect Openness Openness Trust Trust Mutual Benefit Mutual Benefit

7. Social Power and Empowerment 5 Bases of Power 5 Bases of Power Employee Empowerment Employee Empowerment Making Empowerment Work Making Empowerment Work

8. Definitions for Power Reciprocity: Widespread belief that people should be paid back for their positive and negative acts Reciprocity: Widespread belief that people should be paid back for their positive and negative acts Social Power: Ability to get things done with human, information and material resources Social Power: Ability to get things done with human, information and material resources

9. 5 Bases of Power Reward Power - Rewards Reward Power - Rewards Coercive Power - Punishment Coercive Power - Punishment Legitimate Power - Authority Legitimate Power - Authority Expert Power - Knowledge Expert Power - Knowledge Referent Power - Respect Referent Power - Respect

10. Empowerment Def: Sharing varying degrees of power with lower-level employees to better serve the customer Def: Sharing varying degrees of power with lower-level employees to better serve the customer

11. Making Empowerment Work Share Information Share Information Create Autonomy Create Autonomy through Structure Let Teams become Let Teams become the Hierarchy

12. Organizational Politics and Impression Management Def: Org Politics & Coalition Def: Org Politics & Coalition Political Behavior Political Behavior Impression Management Impression Management

13. Definitions: Organizational Politics: Intension enhancement of self-interest Organizational Politics: Intension enhancement of self-interest Coalition: Temporary groupings of people who actively pursue a single issue Coalition: Temporary groupings of people who actively pursue a single issue

14. Political Behavior Uncertainty: Uncertainty: 1) Unclear Objectives 2) Vague Performance Measures 3) Ill-defined Decision Processes 4) Strong Individual or Group Competition 5) Any Type of Change

15. Political Behavior Tactics: Attacking or Blaming Others Attacking or Blaming Others Using Information Using Information Creating a Favorable Image Creating a Favorable Image Developing a Base for Support Developing a Base for Support Praising Others (integration) Praising Others (integration) Forming Power Coalitions Forming Power Coalitions Associating with Influential People Associating with Influential People Creating Obligations (reciprocity) Creating Obligations (reciprocity)

16. Impression Management Def: Getting others to see us in a certain manner Def: Getting others to see us in a certain manner Good Impressions: Get what you want Good Impressions: Get what you want Bad Impressions: Avoiding more work Bad Impressions: Avoiding more work

17. Summary Influencing Others Influencing Others Social Power and Social Power andEmpowerment Organizational Politics Organizational Politics and Impression Management

18. Questions?