1. Tim Bellenger Director, Research and Development Southwark Rail Users Group

2. Role of London TravelWatch Represent the interests of passengers and users Transport for London functions National Rail (boundaries broadly the London airports) Act as an appeals body for complaints not resolved with operators Consider applications for closure of railways and make recommendations to the Secretary of State (National Rail) or the Mayor (London Underground/DLR)

3. Our legal status Statutory body set up by Greater London Authority Act 1999 12 Members and 1 Chairman appointed by the London Assembly Budget of approximately £2m funded by the London Assembly

4. Our policies – a network that is Accessible, Frequent Clean Customer friendly

5. How we achieve these aims Research programme Holding operators to account Lobbying Raising public awareness of issues Using casework and observation Working with local groups

6. How can we work with Southwark Rail Users Group Sharing information and intelligence Idea exchange Lobbying for common aims

7. Any questions?

8. Contacts London TravelWatch www.londontravelwatch.org.uk Email tim.bellenger@londontravelwatch.org.ukim.bellenger@londontravelwatch.org.uk Switchboard telephone 020 7505 9000