1. Jodie Eckleberry-Hunt, Ph.D., A.B.P.P. Jennifer Tucciarone, M.D.

2. Disclosure of Conflict The presenters have no conflicts of interest to disclose.

3. Goal and Objectives Goal: Review challenges and opportunities in teaching Generation YGoal: Review challenges and opportunities in teaching Generation Y Objectives (Audience will:)Objectives (Audience will:) Understand generational differencesUnderstand generational differences Identify 4 core issues in teaching Generation YIdentify 4 core issues in teaching Generation Y Identify several teaching strategies with Generation YIdentify several teaching strategies with Generation Y

4. Who Is Generation Y? They experienced: –9/11, terrorism, SARS, globalization, school violence –Parents who told them they’re special for no reason –Games with no winners – everyone gets a trophy – a world where technology is everything/everywhere

5. Who Is Generation Y? They experienced: –Highly structured, highly-supervised lives –Child-centric families –Helicopter parenting

6. Who Is Generation Y? Characterized by: –Need for step-by-step help –Lack of basic skills (problem solving, study, time management) –Desire constant feedback –Crave praise –Creativity and teamwork –Technology savvy

7. Who Is Generation Y? Characterized by: –Trust of authority but dislike of hierarchy –Lack of formality –Emphasis on personal wellness –Social connectedness –Need for hands on stimulation –Expectation for immediate success and promotion –Lack of self-reflection

9. How Do Other Generations Compare? Baby Boomers –If you don’t know how to do it, get advice –Loyal to the end –Respect authority and hierarchy –Work is a top priority –Work hard to get to the top –Kids seen not heard –Confused by it all (as if Gen X wasn’t bad enough)

10. How Do Other Generations Compare? Generation X – Independent – if you don’t know how to do it, figure it out –Work is in the top three priorities –Don’t trust authority

11. Culture Clash Baby Boomers see Gen X and Y as being disloyal and lazy Gen X sees Baby Boomers as the establishment and Gen Y as whiners Gen Y say they aren’t going to live like either the Baby Boomers or Gen X

12. Technology and Interactive Teaching Professionalism Mentoring (or Parenting) Communication and Feedback

13. Technology and Interactive Teaching

14. TECHNOLOGY Gen Y is technologically advanced Involve residents in technology committees Establish clear rules about “multi-tasking” Faculty role modeling of appropriate use of technology Teach stillness and self-reflection

15. How Gen Y Learns Best New technologies Active learners

16. How Gen Y Learns Best Hands-on Simulations Group discussions Case discussions involving live patients Collaborative learning

17. How Gen Y Learns Best Multi media presentations Use humor, visuals, quizzes, movement Commercial breaks Integrate use of technology –Audience response system –Use your iphone to find…..

19. Mentoring (or Parenting) Gen Y wants to be close with authority just like their parents Want to feel special Want to tell you private information Want to openly share their opinions Want supervisors who are approachable

20. Mentoring (or Parenting) Gen Y needs: –In loco parentis (Tulgan) –Structure with clear, firm rules –Strong, regular, ongoing mentoring –Ongoing, on the spot and summative feedback –Assistance with self-reflection and being still

21. Mentoring (or Parenting) Requires us to be present Requires more energy Requires creativity Requires a balance between nurtance and firmness

22. Professionalism

23. How other Generations see them: –lack professionalism –Lazy, unmotivated, selfish How Gen Y sees themselves –Want work life balance –How will an organization fit into their life?

24. Challenges Occur with every new generation Older generations have difficulty understanding and respecting younger physicians’s desire to work less Medicine requires a strong work ethic

25. How to Overcome Can’t demand changes in life philosophy Can require certain behaviors Focus on observable behaviors Rules need to be explicit and firm –Timeliness, dress, social networking, multi-tasking, discussion of personal life details in professional settings Do not assume anything is common knowledge

26. How to Overcome Delineate consequences Professionalism contract Strong faculty presence Be patient, don’t look the other way

27. Communication and Feedback

28. Even more important Want feedback, lots of it, right now Need some assistance handling negative feedback Peer feedback is particularly valuable Multiple sources (360 degree)

29. Communication and Feedback Verbal and written Behaviorally based Clear and simple All faculty should be consistent Most importantly, remember communication is a two way street. Use resident feedback to program benefit

30. Communication and Feedback Handling Weaknesses –May need more explanation of why change is needed –Give residents an active role in solving the problem –Attack defensiveness head on and tie it to professionalism

31. Communication and Feedback Praise –Use it –Use it to motivate –Positive quote collection –Public acknowledgements –Sharing positive patient experiences

32. Cases

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