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Weinand, M. R. (2010). Horizontal violence in nursing: history, impact, and solution. JOCEPS: The Journal Of Chi Eta Phi Sorority, 54(1), 23-26.

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Presentation on theme: "Weinand, M. R. (2010). Horizontal violence in nursing: history, impact, and solution. JOCEPS: The Journal Of Chi Eta Phi Sorority, 54(1), 23-26."— Presentation transcript:

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3 Weinand, M. R. (2010). Horizontal violence in nursing: history, impact, and solution. JOCEPS: The Journal Of Chi Eta Phi Sorority, 54(1),

4 Why susceptibility among nurses Antagonistic behaviors among oppressed people i.e.: women Nursing predominately women Antagonistic behaviors, a form of self-hate Demonstrated in the classroom with faculty dominating student nurses. Nurse managers and supervisors cited as frequent users of bullying culture & top down style

5 End Product from HV Overwhelming sense of negativity cultivated Aggression breeds aggression Low morale High turnover Increased absence Low productivity

6 Reward resolution vs. identification of problems Formal training in teamwork, positive feedback, conflict management and confrontation skills

7 overt and covert nonphysical hostility, criticism, sabotaging, undermining, infighting, scapegoat, and bickering unkindness, discourtesy, divisiveness, and lack of cohesiveness belittling gestures, verbal abuse, gossiping, sarcastic comments, faultfinding, devaluing comments, disinterest and discouragement, and controlling behaviors King-Jones, M. (2011). Horizontal Violence and the Socialization of New Nurses. Creative Nursing, 17(2),

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9 Increased numbers of generations working together creates more opportunity for misunderstanding Veterans, [born before 1945] Baby Boomers, [born ] Generation X, [ ] Gen Y/Millennials [ ] Hahn, J.A. (2011), Managing Multiple Generations: Scenarios From the Workplace. Nursing Forum, 46(3),

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12 GenerationGenerational styles Veterans <1945 Stable Reliable Practical Loyal Baby Boomers 1946–1964 Involvement Personal growth Optimism Mentors Generation X 1965–1976 Think globally Techno-literacy Pragmatic Asynchronous communication Skeptical Millennials 1977–1997 Multitasking Technologically savvy Outcome driven Determined

13 Kupperschmidt, B. (2006). Addressing multigenerational conflict: mutual respect and carefronting as strategy. Online Journal Of Issues In Nursing, 11(2), Kupperschmidt argues that professional nurses must care enough about their patients, profession, colleagues, and themselves to ‘carefront’ disrespectful behavior

14 Carefronting, a model of communication used when professional nurses care enough about themselves and their patients to confront disrespectful behavior face- to-face

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16 The goal is the ability to work together to provide safe patient care in an environment based upon mutual respect

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18 Yvonne Bivins MSN RN Nadia Primus MSN RN

19 Number of ParticipantsPre-testPost-test Baby Boomer RNs74 Generation X RNs178

20 Yvonne Bivins MSN RN Nadia Primus MSN RN

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22 Carefronting Techniques based on Kupperschmidt (2006)  When you called me a rookie and said I jumped to a conclusion (what was the action). I felt humiliated (your reaction).  Because it portrays me as someone in a rush (what does it look, sound or feel like).  Was it your intention to embarrass or humiliate me? (repeat what the action was, STOP! wait for a response)  In the future talk to me in private (what behavior you want to see).  Are you committed to treating me as respected colleague? (What you want them to do?)  If there isn’t a change, I will arrange a meeting with the supervisor to discuss your actions (what is the consequence).

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