1. A Presentation on the use of IT Applications in Elections Election Commission of India

2. Samadhaan – Public Grievance Redressal System Samadhan conceptualized as a comprehensive system Multiple modes for receiving complaints Software provides for online processing of complaints Monitoring and alert mechanism built in Public can track and see ATR

3. SOURCES OF COMPLAINTS  ECI – both email/PGRS – login level integration in process  Helpline – CEO (1950) and DEO level (Toll free nos)  SMS – on 56677  Online through CEO website  Android based mobile app  Complaints received by CEO/DEO/RO/ERO – email/fax/post/physically  All complaints received offline entered into Samadhan  SMS acknowledgement sent on receipt of complaint

4. Processing of complaints All complaints received from all sources integrated into Samadhan Provision for online forwarding of complaints and submission of ATR Once complaint lodged it automatically reflects in the concerned DEO/ RO/ Block login

5. Monitoring Mechanism Once complaint disposed – SMS sent to complainant Complainant can track status and view ATR online MIS available for monitoring by ECI/CEO/DEO/RO Time limit fixed for disposal and system of alerts in place Once time limit expires letter sent from HQ to district for speedy redressal.

6. Screen shots of Samadhaan - Showing different features

13. Tamil Nadu – Public Grievance Redressal System http://elections.tn.gov.in/

19. Single Window System “Suvidha”

20. Election permissions Candidates and political parties need different permissions ◦ For meetings ◦ For rallies ◦ For vehicles ◦ For temporary election office ◦ For loudspeakers ◦ For helicopters and helipads

21. Single Window System (SWS) A single window system put in place at every RO level in each sub-division All permissions can be applied for and obtained through the SWS Time limit earlier 36 hrs – now 24 hrs An ARO designated as nodal officer in every SWS cell Inspector / SI deputed in every SWS

27. SUGAM Vehicle Management System

28. Vehicle Management System (SUGAM) OBJECTIVE Issuance of requisition letters for vehicles Capturing of vehicle details with address, mobile number and bank details of Owner & Driver Generation of log book Online entry of payment, POL etc. through VMS Transfer of vehicles from one district to another district through VMS Generation of payment calculation chart and release order Information about payment / POL to vehicle owners through SMS Provision of online complaints by vehicle owners regarding payment RESULT 1,09,947 Vehicle registered on VMS for election duties 53,354 Vehicle released with full/partial payment 144.96 crore paid through Sugam till date

29. Vehicle Management System (SUGAM)

30. Under District Profile -- Vehicle requirement should be entered

31. Under Vehicle Master Data Menu Details of district wise vehicles can be viewed.

32. Report---->District profile-->(i)Parameter of vehicle requirement --> By the help this menu district wise requirement of vehicle figure can be viewed

33. Requirement --> By the help this menu district wise requirement of vehicle figure can be viewed.

34. By the help menu district wise district wise verifying officers’ Name, Mob. No. can be viewed.

35. Election Commission of India Election Monitoring Dashboard

36. Objective :  Computerized tracking of the election process with the critically important objective of being able to take timely action in real time.  Activity can be of predetermined nature or non-predetermined nature (e.g. Incidents of violence). Both types of events need to trigger action on getting recorded into the system.  Automatic Alert system(by Web, SMS and Email etc) Automatic sending of SMSs to the persons who are not reporting within scheduled / expected time limits. Automatic sending of SMSs to police stations, magistrates etc. on receipt of reports of events like violence etc. from polling booths, sector officers etc Current Poll day Activities Critical Incident.

37. Roles Election Commission Can monitor the whole monitoring system online. Chief Electoral Officer Can monitor the whole monitoring system online. Fill the Officer Information details Manage Division, Zone and Range District Election officer DEO is responsible to fill the other election related information.

38. Modules included:  Election Officer Information  Electoral roll  Polling Station  Polling Personnel  Law & Order  MCC  Complaint information  SVEEP  Polling Incidence  Live Webcasting  Voter turnout  EVM  Election Expenditure

39. Process Designed to facilitate various election related reports in various formats. Application consists data entry module and display dashboard. Covers before poll, during poll and after poll activities.  Before Poll: Officer Info, Polling Station Information, Polling Personnel, Law & Order, MCC, SVEEP, Complaint Information  During Poll: Poll Event, Polling Incidence, District Turnout  After Poll: AC Turnout, PS Turnout, Trends & Results

40. Information to be filled by DEOs/ROs Offices  Before poll - Officer Info ( information about contact details) Electoral Roll Information Polling Station Information ( district wise PS information) Polling Personnel Law & Order MCC (Modal code of conduct information) SVEEP Complaint Information Election Expenditure Information EVM Information

41. Information from the District Election Office During poll- ◦ Poll Event  Events can be of predetermined nature ( eg. Polling party dispatched, arrived etc.) or of non-predetermined nature (eg. Incidents of violence). Both types of events need to trigger action on getting recorded into the system. ◦ Polling Incident  Real time incident information capture (Incident location may be forest, lake, Polling Station, River, Road, Town and Village etc) ◦ District Turnout  Capture the 2 hourly basis voter turnout (9, 11, 01, 03,05, End of Poll) ◦ Collection of Information Source On Website On SMS On Email On Mobile App On Telephone On Fax

42. Information from the District Election Office After poll-  Fill Final voter turnout district wise  AC/PC wise Voter Turnout Details  Polling Station wise Voter Turnout  Male(in %)  Female(in %)  Total(in %)  Trends & Results Information ( information to be filled by Genesys Counting application)

43. Election Monitoring Dashboard

44. Electoral Roll Shows district wise electoral roll related information such as PER Coverage, EPIC coverage, Gender Ration and EP Ratio After selecting state from map, user can view details of selected state and then can select various above mentioned parameters from the list to view details User can also click district to view details in tabular format.

45. Polling Station This can be used to view info related to polling station such as total number of polling station in state/district, total polling station location, total BLO, auxiliary PS etc. User can click districts to view more details information in tabular format.

46. Polling Personnel info: It shows information related to polling personnel such as vacancies of RO, vacancies of ARO, police SI and above, Transfer posted in home District etc. User can click districts to see detailed report.

47. Thanks