1. AIRLINES NO OF FLIGHTS OPERATE D DELAYED FLIGHTS CANCELLE D FLIGHTS DELAYED /MISSING BAGGAGE BAGGA GE FOUND OVERBOOK ING & DENIED BOARDING (A) OTHERS (PILFERAGE. DISCOURTESY, ETC) (B) TOTAL NO OF IN- BOUND PAX TOTAL NO OF OUT- BOUND PAX TOTAL COMPLAIN TS (A+ B) NUMBER OF CASES RESOLVED/ COMPLAINANTS COMPENSATED REMARKS AERO 5125--5-- 2,2183,008 -10 - - AFRICAN WORL 163--33-- 386515 -- - AIR COTE D’VOI 1322127-- 710744 -- AIR FRANCE 8131 132361-104 17,29418,197 104133 Additional baggage found/ ALITALIA ------- -- - ALTAS AIR ------- -- ARIK AIR 20596346145-227,79133,055228 AIR RETURN/ AGGREIVED PAX ASKY 4813 1529-153,3104,0341511 BRITISH AIR 5937 105315-7620,80619,88776122 Additional baggage found CAMAIR - CO 2-1-5-162663412 NON OPS CRONOS AIR 43 ----530748-- DANA 25131----3,6263,654-4 DELTA AIR 219--144-2 22 DENIED BOARDING/NON OPS EGYPT AIR 5840-71146-497,8866,3824977 Additional baggage found EMIRATES 8751-80230-6735,77436,6276769 '' ETHIOPIAN AIR 8930-112262-653,4013,84065227 ETIHAD 175-5892-120,03722,38811 RAMP RETURN GAMBIA BIRD - ----- -- - IBERIA 161--60--1,1151,719-- KENYA 5133140202-276,7517,3262738 Additional baggage found KLM 288--218226,5977,8884110 TICKET REFUND / UNRULY PAX LUFTHANSA 9045-84164-5315,40619,00053- MAX AIR - -- -- -- MEDVIEW 584-927--6,3107,260-- MIDDLE EAST 1412--1--2,2241,863-- QATAR 2820--111--5,8886, 342 1 ROYAL AIR MAR 2220--71-22,0022,61221 DELAYED BAGGAGE ROYAL JORDAN ------- -- RWANDA 352--131-51,8531,99555 DELAYED BAGGAGE SAUDI AIR 98----- -- - SUDAN 882---- -- - SOUTH AFRICAN 289-100154-25,6827,18726 TURKISH AIR 67411762669-33812,05413,728338574 Additional baggage found UNITED AIR 2411-182174-14,0145,04411 AIR RETURN VIRGIN ATLANT 283--69--6,8457,034-- TOTAL 1,282322111,8083,8252812221,136242,7118141,422 Additional baggage found/resolved complaints from backlog. NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED AGAINST INTERNATIONAL AIRLINES – JANUARY 2016

2. ROUTES NUMBER OF AIRLINES IN OPERATION TOTAL FLIGHTS OPERATED NO. OF DELAYS CANCELL ATIONS MISSING BAGGAGE BAGGAGE FOUND OVERBOOKI NG & DENIED BOARDING (A) OTHER COMPLAINTS ( PILFERAGE, DISCOURTESY ETC) (B) TOTAL NO OF IN- BOUND PASSENGER S TOTAL NO OF OUT- BOUND PASSENGERS TOTAL COMPLAINTS (A + B) NO. OF RESOLVED CASES INTERNATIONAL AIRLINES 30 1,282583 11 1,8083,8252812 221,136242,711 8141,422 DOMESTIC AIRLINES 8 5,3993,029 120 11--346,579367, 55811 NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (JANUARY, 2016) For the period under review, a total number of 1282 flights operated on international routes while 5 399 flights operated on domestic routes. 2

3. S/NAIRLINENO OF FLIGHTS OPERATED DELAYED FLIGHTS CANCELLE D FLIGHTS AIR/ RAMP RETURN MISSING BAGGAGE BAGGAGE FOUND OVERBOOKIN G & DENIED BOARDING (A) OTHERS (PILFERAGE. DISCOURTESY, ETC) (B) TOTAL NO OF IN-BOUND PAX TOTAL NO OF OUT-BOUND PAX TOTAL COMPLAINTS (A+ B) NUMBER OF CASES RESOLVED/ COMPLAINANTS COMPENSATED/ REMARKS 1. Aero Contractors 1,03765833-----72,95279,744-- 2. Arik Air 1,9131,176424----99,775105,268-- 3. Azman Air 2951581-----17,29717,573-- 4 Dana Air 4442301-----32,44635,117-- 5, Medview 5202653-----39,22642,123-- 6. Overland 18412538-----4,5194,366-- 7 First Nation 16423--11--9,67311,02311 8 Air Peace 8423942-----70,69172,344-- TOTAL 5,3993,029 120411-- 346,579367,558 11 NIGERIAN CIVIL AVAITION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED AGAINST DOMESTIC OPERATIONS JANUARY, 2016