1. H aier Oversea Customer Services 1.Not start 2.Poor cooling 3.Not blow air when powered on 4.Shut down frequently and automatically 5.Poor heating 6.Indoor unit water leakage 7.Excessive noise 8.The blade don’t move 9.Remote control not working 10.Power off compensation(operate with the help of operator) 11.Circuit breaker trips 12.Clean air filter 13.Sleep function 14.Air-con matching and selection

2. H aier Oversea Customer Services 2 Reconnected the plug (see Fig. 1) Not Start Is power supply good? Yes Does unit start after pressing emergency switch Call for service (see Fig. 2) Change the batteries, if still doesn’t work, change the remote controller.(see Fig. 3) The remote controller display well? Operate in a short distance (see Fig. 4) Using the remote controller from a long distance? Receiver board is broken, call for service No Yes No Yes No Fig. 1 Fig. 2 Fig. 3 Fig. 4

3. H aier Oversea Customer Services Poor Cooling Set in cool mode Is remote controller set correctly ？ Set the temperature lower. Is the temperature properly set? Clean the filters every 15days. Is air filter dirty? Yes Temp. set button Cooling Mode No Yes No

4. H aier Oversea Customer Services Remove the obstacle (see Fig. 1) Remove the heat source (see Fig. 2) Is there obstacle at the outlet of indoor &outdoor unit? Are there heat sources in the room? Close the window and door Is the window or door opening ？ Poor Cooling No Close doors and windows during operation Yes Set the fan speed higher (see Fig. 3) Is the fan speed set too low? Yes Fig.1 Fig.2 Fan speed display Fig.3

5. H aier Oversea Customer Services Yes No Not blow air when power on Is power supply good? Is the power voltage 10% lower than standard voltage? If the voltage is too low, the unit will not work normal Is the unit be set on timer function? Yes Press the TIMER button on remote, cancel the timer function No Is the set temp lower than room temp(cooling mode)? Is the set temp higher than room temp(heating mode)? Are you set in DRY mode? Yes 1. Set a appropriate temp 2. In DRY mode, the unit will blow intermittently. If you set into heating mode, the unit will not start immediately, until 3 minutes. This is a protection for compressor. No Still having problems? May be there is some electric part fault Schedule service

6. H aier Oversea Customer Services Set the temperature lower Set the flap downward Shut down frequently & automatically Is the temperature set too high? Is the flap set upward? Is the unit set on Timer mode? Explain to the customer Is the capacity of the unit too big compared to the area of the house? No Yes Cancel timer function Yes Still having problems Schedule service

7. H aier Oversea Customer Services Poor heating Is the unit set at heating mode?What’s the setting temperature? Higher than 18 ℃ Lower than 18 ℃ Set the temp higher Is the air filter dirty? Yes Clean the filters every 15days. No Are there obstacles at the outlet of the indoor & outdoor unit? Remove the obstacles YesNo Remove the obstacles No Yes Set heating mode Is the fan speed and the position of the flap set normally?

8. H aier Oversea Customer Services 8 Yes No Set the flap downward and set the fan speed according to the user manual Press “swing” button to control the flap downward and upward. Is the top of the indoor unit too near to the roof of the house No It’s normal. If the distance is too small, the set temperature is easy to reach because the hot air always goes up, in this case ask the technician to reinstall the unit. The distance should more than 5CM There are too many glass windows or the glass window is too large. Heating loss is too fast. Yes No Yes

9. H aier Oversea Customer Services 9 Voltage is too low. Normal range is 198-242V. When power supply is lower than 198V unit will quit working or work abnormally Is the capacity of the unit too small compared to the area of the house? Yes No Explain to the customer Yes Still having problems Schedule service

10. H aier Oversea Customer Services Indoor unit water leakage Yes Is the air filter dirty? Clean the filters every 15days. Leakage position? Other position? No Condensation on blade? Next page Call for service

11. H aier Oversea Customer Services Yes Temperature is set too low? No Yes Suggest consumer set 26-28 ℃ No Low speed is set? Yes Mid or high speed is suggested, also there will be better cooling effect No Is the indoor unit aslant? Yes Schedule service. Blade is set downward or swing? Set the blade downward.

12. H aier Oversea Customer Services 12 Big noise Yes Is the air filter dirty? No Clean the filters every 15days. Is the indoor/outdoor unit stable or shock? No Is the fan broken? Fan Yes Schedule service. Yes Schedule service. No Is the fan speed set too high? Yes Set the fan speed lower

13. H aier Oversea Customer Services 13 No Is the noise from the blade opening and closing? Yes Its normal. When the blade open and close, it will have a slight noise. No When the unit working in cooling mode there is a noise “Pi Pi Pa Pa” Yes Its normal. These is the casing made a noise of expansion and contracting No Is front panel fixed properly ？ Re-fix the panel Yes × √ No Is indoor fan broken? Yes Schedule service.

14. H aier Oversea Customer Services 14 The blade don’t move Is the remote controller set correct? Press “swing” button, set the blade move to suitable position. Yes Press “swing” button to control the flap downward and upward Is there anything stuck the blade ？ Yes Remove the block. No Is the blade have a deformation ？ Schedule service. Yes No Is the hook of the blade fall off ? Fix on it Yes Put the both side hook on first, then fix on the middle hook The middle hook No Unplug the unit, replug in after 10 minutes, unit working normally

15. H aier Oversea Customer Services Select scheme of air conditioner No. Capacity (unit:100W) Matching area( ㎡ ) Attic or with a western exposure( ㎡ ) Good insulation( ㎡ ) 12311.510 ~ 13 2261311 ~ 15 3281412 ~ 16 43316.514 ~ 19 53517.515 ~ 20 6462320 ~ 26 7502521 ~ 29 8603026 ~ 35 9723631 ~ 41 101005043 ~ 58

16. H aier Oversea Customer Services 16 Remote controller not working Battery is no power Operating distance of the remote controller is too far? Change the battery 1.Remote controller is damage. Replace it with a new one 2. Receiver board is broken, call for service The distance between the signal transmission head and the receiver should be within 7m without any obstacle as well. Within 7m Remote controller used Normal. Yes

17. H aier Oversea Customer Services Air Conditioner can not restart （ operate with the help of operator ） [using guide] Press “sleep” 10 times continuously within 5s, 4“PiPi” sound will be heard, and this means power off compensation function is set successfully. Set Cancel Press “sleep” 10 times continuously within 5s, 2 “PiPi” sound will be heard, and this means power off compensation function is canceled. power off compensation means when power off and then on again, the unit will run as the setting before.

18. H aier Oversea Customer Services Air Conditioner can not restart （ operate with the help of operator ） [using guide] Press “sleep” 10 times continuously within 5s, 4“PiPi” sound will be heard, and this means power off compensation function is set successfully. Set Cancel Press “sleep” 10 times continuously within 5s, 2 “PiPi” sound will be heard, and this means power off compensation function is canceled. power off compensation means when power off and then on again, the unit will run as the setting before.

19. H aier Oversea Customer Services Cut the main power supply of the house and unplug all plugs of electrical appliances, then switch on the main power supply again and plug one electrical appliances every time Leakage protection switch trips when every electrical appliance is plugged Leakage protection switch is probably broken or main wire broken, please ask professional electrician for help Only when plug some other appliance current leakage switch trips Dial hotline of other appliance Only when plug air conditioner current leakage switch trips Schedule service Tripping problem Yes

20. H aier Oversea Customer Services contents How to clean the air filter Why should the air filter be cleaned? 1 2 How to clean the air filter ?

21. H aier Oversea Customer Services 21 How to clean the air filter 1.Why should the filter be cleaned? If the filter cleaning is not frequent and timely,it will cause the unit poor cooling or poor heating, the room temperature will be changed slowly. It also will increase the power consumption, cause the compressor over temperature protection and couldn‘t work normally. If the filter cleaning is not frequent and timely,the bacteria and the dust particles will be adhered to the filter ， make smelly, harmful to our health. if in this environment for a long time,you will suffer from some respiratory diseases, so you need cleaning the filter frequently, it can keep the air fresh, prevent the disease spread effectively, Is good for your health. Dirty filter clean filter √ × Clean the filter once every two weeks

22. H aier Oversea Customer Services 22 2.How to clean the air filter: 2.1 Cut off the power supply before cleaning. Open the front panel by placing a finger on the panel tab on either side of the front panel. There are two grooves on the right & left sides of the unit, catch the two grooves, pulling it outward and upward will open the front panel, then you will see two pieces of filters. This is the filter 2.2 Open the front panel.

23. H aier Oversea Customer Services 23 Push a little upwards the tab at the center of each air filter, then pull it down. Before pushAfter push 2.3Pull out the air filters. clean it with water, brush or vacuum cleaner (if the filter is too dirty, you can use laundry detergent) Attention: The air purifier and photocatalyst can only be cleaned by removing the dust with brush, don‘t clean it with water ， otherwise it will damaged. Gasoline, benzine, thinner or cleanser may damage the coating of the unit Hot water over 40 ℃ (104 degree Fahrenheit) may deformation. × × 2.4 Clean the air filters.

24. H aier Oversea Customer Services 24 2.5 After washing, dry the filter completely in the shade. Attach the filter correctly so that the "FRONT" indication facing to the front. Make sure that the filter is completely fixed behind the stopper. If the right and left filters are not attached correctly ， that may cause defects. 2.6 Attach the filter Close the Grille surely 2.7 Close the Inlet Grille 2.8 Cleaning the surface of indoor unit with cleaning rags.

25. H aier Oversea Customer Services How to start unit when the remote controller not working If remote controller doesn’t working, how to set Air-con turn into cooling mode? Open the front panel, you can find a little hole on the inner cover. This is the Emergency Button. 25 Keep pressing the emergency button with a thin stick. 1.Press it once, you can hear one “Pi” sound. This is start the unit, in this condition, the unit will turn into AUTO mode. It will choose “Heat” or ”Cool” mode according to the room temp. 2.Press again, unit stop. Above 23 ℃ Cooling mode Below 23 ℃ Heating mode If you keep pressing the button for 5 seconds, you will hear two “Pi” sounds, then release it. Unit will turn into force cooling mode. In this condition, unit turn into cooling mode with high wind. Here, you can find a hole

26. H aier Oversea Customer Services What is sleep function The work time of sleep mode is 8 hours In Cooling and Dry mode: After one hour, the set temp will up 1 ℃； After two hours, the set temp will up 1 ℃ again. After six hours, the unit will escape from sleep mode.

27. H aier Oversea Customer Services 27 In heating mode: After the first hour, the set temp will drop 2 ℃ ; After the second hour, drop 2 ℃ again; It will keep this set temp in 3 hour, then up 1 ℃,

28. H aier Oversea Customer Services Haier general DAC model select Seq Capacity (BTU ） X 1000 Best Matching Area (m 2 ) For special condition room (m 2 ) Model EX. Western exposure Or Garret room Western exposure And Garret room Good Insulation 1 09≤14≤12≤11≤16 Split type: HS-09****, HSU- 09****, AS09***** Window type: HW-09** 2 1215~17.512~1512~1417~20 Split type: HS-12****, HSU- 12**** AS12*****, HS-13**** Window type: HW-12** 3 1818~2516~2115~2021~29 Split type: HS-18****, AS18*****, HS-15****, HSU- 18**** 4 2426~3622~3121~2930~41 Split type: HS-24****, AS24*****, HSU-24**** Floor type: HPU-24****