1. Office of Administration Enterprise Server Farm Managed Services August 2004 Briefing

2. Agenda SQL Cluster Upgrade SQL Cluster Upgrade Oracle Service Offering Oracle Service Offering Crystal Enterprise Upgrade Crystal Enterprise Upgrade Application Development Guidelines Application Development Guidelines LiveStats Upgrade LiveStats Upgrade General ESF Updates General ESF Updates Q & A Q & A

3. SQL Cluster Upgrade Michael Grasso

4. SQL Cluster Upgrade History ESF History ESF History –What are we doing with SQL? –Why are we upgrading Active Directory Structure Active Directory Structure –External Forest (Production) (APPS / USER / MUSER) –Beta Forest (Staging) (BetaAPPS / BetaUSER / BetaMUSER)

5. SQL Cluster Upgrade Upgrade Details Staging Cluster changing Domains Staging Cluster changing Domains –Currently in Production APPS Stage & Prod Cluster Hardware Upgrade Stage & Prod Cluster Hardware Upgrade –Changing hardware platform to IBM –Upgrading servers & increasing storage capacity

6. SQL Cluster Upgrade Staging - Drive Partitioning Current Configuration DriveVolumeSizeRAIDOwner Q:Quorum72 GB1Cluster F:Log A72 GB1SQL_A G:Log B72 GB1SQL_B H:SQL A72 GB1SQL_A I:SQL B72 GB1SQL_B Upgraded Configuration DriveVolumeSizeRAIDOwner Q:Quorum1GB1+0Cluster F:Log A36 GB1+0SQL_A G:Log B36 GB1+0SQL_B H:SQLA Data140 GB1+0SQL_A I:SQLA Backup140 GB1+0SQL_A J:SQLB Data140 GB1+0SQL_B K:SQLB Backup140 GB1+0SQL_B

7. SQL Cluster Upgrade Production - Drive Partitioning Current Configuration DriveVolumeSizeRAIDOwner Q:Quorum36 GB1Cluster F:Log A36 GB1SQL_A G:Log B36 GB1SQL_B H:SQL A180 GB1SQL_A I:SQL B180 GB1SQL_B Upgraded Configuration DriveVolumeSizeRAIDOwner Q:Quorum1GB1+0Cluster F:Log A36 GB1+0SQL_A G:Log B36 GB1+0SQL_B H:SQLA Data140 GB1+0SQL_A I:SQLA Backup140 GB1+0SQL_A J:SQLB Data140 GB1+0SQL_B K:SQLB Backup140 GB1+0SQL_B

8. SQL Cluster Upgrade Project Activities - Phase I Beginning August xx Beginning August xx –FULL Backup of Staging and Production SQL Clusters Current Staging will remain online during service upgrade Current Staging will remain online during service upgrade –Build “new” hardware platform for Staging SQL Cluster –Build Staging SQL Cluster in BETA.APPS –Complete (August xx)

9. SQL Cluster Upgrade Project Activities - Phase II Beginning August xx Beginning August xx –Migrate Current Staging SQL Databases to “new” SQL Staging Cluster –ESF/Agencies Point Staging Web Servers to “new” Staging SQL Cluster –Agencies/ESF Test Applications/Connectivity –AGENCY SIGN OFF (August xx)

10. SQL Cluster Upgrade Project Activities - Phase III Beginning September xx Beginning September xx –FULL Backup of current Production SQL Cluster Current Production will remain online during service upgrade Current Production will remain online during service upgrade –Build “new” hardware platform for Production SQL Cluster –Build “new” Production SQL Cluster in APPS –Complete September xx

11. SQL Cluster Upgrade Project Activities - Phase IV Beginning September xx Beginning September xx –Migrate Current Production SQL Databases to “new” SQL Production Cluster –ESF/Agencies Point Production Web Servers to “new” Production SQL Cluster –Agencies/ESF Test Applications/Connectivity –AGENCY SIGN OFF (September xx) –Decommission current Staging cluster –Decommission current Production cluster –ESF SIGN OFF (September xx) –Project Complete

12. SQL Cluster Upgrade Agency Responsibilities Evaluate applications in advance Evaluate applications in advance –Alias –SQL Connection Config (ESF/Agency) –Domain requirements Work with ESF identifying application issues Work with ESF identifying application issues Firewall rules in Agency Firewall rules in Agency Dedicate resources during Cluster Upgrade period to ensure application operations Dedicate resources during Cluster Upgrade period to ensure application operations

13. Oracle Service Offering Vincent Cheong

14. (3) 3534-F08 Switches (3) 3534-F08 Switches (1) FAStT900 Controller (1) FAStT900 Controller (6) EXP 700 Enclosures with (60) 73GB Hard disks (6) EXP 700 Enclosures with (60) 73GB Hard disks (4) X440 IBM Servers (4) X440 IBM Servers Windows 2000 SP4 + hot fixes Windows 2000 SP4 + hot fixes Staging 4GB RAM, Dual Proc Staging 4GB RAM, Dual Proc Production 8GB RAM, Quad Proc Production 8GB RAM, Quad Proc Active/Active MSCS clusters Active/Active MSCS clusters Oracle 9i, 9.2.0.5 Oracle 9i, 9.2.0.5 Oracle FailSafe 3.3.2 Oracle FailSafe 3.3.2 Oracle Service Offering Overview

15. High Availability High Availability Secure and reliable environment Secure and reliable environment Monitoring Monitoring Backup and Recovery Backup and Recovery Oracle Service Offering Benefits

16. Crystal Enterprise Upgrade Eric Eyster

17. Crystal Enterprise Upgrade Ver 10.0 Features Single Sign On Single Sign On Delegated Administration Delegated Administration Server Groups Server Groups Improved Scheduling Improved Scheduling DHTML Printing DHTML Printing New SDK New SDK

18. Crystal Enterprise Upgrade Impact to Customers New “Look and feel” New “Look and feel” New servers New servers –Same URL - http://www.esfcrystal.state.pa.us –All data will be migrated –Firewall changes to agency databases –Allows for concurrent environments and fallback –Deployment Schedule

19. Development Guidelines for ESF Dimitri Sudjin

20. Development Guidelines for ESF Use Root-relative Paths for includes Correct - Use Root-relative Paths for includes Incorrect- Correct - Do not use hard coded path Do not use hard coded path Incorrect - Response.Redirect "http://www.state.pa.us" Correct-Response.Redirect Application("StateCoreURL") Application Variables Application Variables –Global.asa or Web.Config

21. Development Guidelines for ESF Session State Session State –Avoid using the IIS 5.0 session state –ASP.NET State Database is available Avoid writing files to Hard Drive Avoid writing files to Hard Drive Do not use File Shares Do not use File Shares

22. Development Guidelines for ESF Deploying Your Application Deploying Your Application –No.msi packages –Database updates must be scripted –Documentation

23. LiveStats Upgrade Eric Eyster

24. New user interface New user interface Emailed weekly or monthly reports Emailed weekly or monthly reports New custom reports New custom reports Export to flat files Export to flat files Enhanced management Enhanced management LiveStats Upgrade v7 Features

25. Web Retention Policy Web Retention Policy –Live Reporting on web - 12 months –Web Logs on the server - 2 months –Web Logs Archived on CD - 24 months Statistics only accessible from within the MAN Statistics only accessible from within the MAN Security Security Deployment Schedule Deployment Schedule LiveStats Upgrade Impact to Customers

26. General ESF Updates Kannan Arunachalam

27. General ESF Updates Revamped ESF Web Site Revamped ESF Web Site Agency Sharepoint portals Agency Sharepoint portals ESFFT Application ESFFT Application Documentation Refresh Documentation Refresh

28. Resources / Links ESF Web Site ESF Web Site http://www.oit.state.pa.us/esfhttp://www.oit.state.pa.us/esfhttp://www.oit.state.pa.us/esf Application Guidelines for ESF Application Guidelines for ESF http://www.oit.state.pa.us/esf/cwp/view.asp?a=629 &q=182556&esfNav=|http://www.oit.state.pa.us/esf/cwp/view.asp?a=629 &q=182556&esfNav=|http://www.oit.state.pa.us/esf/cwp/view.asp?a=629 &q=182556&esfNav=|http://www.oit.state.pa.us/esf/cwp/view.asp?a=629 &q=182556&esfNav=| Web Statistics - Livestats Web Statistics - Livestats http://www.esfreports.state.pa.ushttp://www.esfreports.state.pa.ushttp://www.esfreports.state.pa.us Single Point of Contact Single Point of Contact ESF Agency Account Managers (AAM)ESF Agency Account Managers (AAM) http://www.oit.state.pa.us/esf/cwp/view.asp?a=2&Q= 189934http://www.oit.state.pa.us/esf/cwp/view.asp?a=2&Q= 189934http://www.oit.state.pa.us/esf/cwp/view.asp?a=2&Q= 189934http://www.oit.state.pa.us/esf/cwp/view.asp?a=2&Q= 189934 Help Desk Help Desk (717) 506-1079 Option 1(717) 506-1079 Option 1

29. Questions?

30. THANK YOU!!