1. Click to add footer text Welcome to Pennsylvania ’ s online application for many health and human service programs 1

2. Click to add footer text Introduction COMPASS offers Individual and Community Partner views Individual View Community Partner Page Link 2

3. Click to add footer text Application There is no wrong door when applying for benefits. Here are the easiest routes: 3 1.If you do not have a My COMPASS Account, click on the “Apply for Any Benefits” link. You will create an account during the application process. 2.If you have a My COMPASS Account, click on the “My COMPASS Account” link and log in to your account and click “New Application.” 3.If you are a Community Partner, click the Community Partner Login/ Registration link to go to the Community Partner page to log in. 1 2 3

4. Click to add footer text To set up a My COMPASS Account when applying for benefits: 4 Individual - My COMPASS Account

5. Click to add footer text Creating an MCA in application 5 Individual - My COMPASS Account

6. Click to add footer text Individual - My COMPASS Account My COMPASS Account– Login/Registration 6

7. Click to add footer text Individual - My COMPASS Account 7 My COMPASS Account - Home

8. Click to add footer text Individual - My COMPASS Account 8 MCA – My Benefits tab (not linked to case)

9. Click to add footer text Individual - My COMPASS Account 9 MCA – My Benefits tab (linked to case)

10. Click to add footer text Individual - My COMPASS Account 10 MCA – Report Changes tab

11. Click to add footer text Individual - My COMPASS Account 11 MCA – Notices tab (not enrolled in e-Notices)

12. Click to add footer text Individual - My COMPASS Account 12 MCA – Notices tab (enrolled in e-Notices)

13. Click to add footer text 13 Check Status Link Check Application Status

14. Click to add footer text 14 Continue Without an MCA Check Application Status

15. Click to add footer text 15 Check Status Page Check Application Status

16. Click to add footer text Community Partner 16 Community Partner View 1 2 1 2 Log in as a CP Register an Organization or User as a Community Partner

17. Click to add footer text Community Partner - Registration To access the Community Partner View, also known as the Community Partner Dashboard, the Community Partner must first register. 17

18. Click to add footer text Community Partner - Registration Registration is done online and is a two step process: Step 1: Register the organization. Step 2: Register users, beginning with a Delegated Administrator (DA). All users will receive their Keystone ID by email after the registration request has been approved. Click on the link to register your organization and/or new users within your organization. 18 For information on how to register, click the Online Self-Registration Guide link. To begin registration, click the Start Online Self-Registration button.

19. Click to add footer text Community Partner - Log in/Password Reset Once an individual has a business partner Keystone ID (example: b- cpartner), they can access their organization’s Community Partner Dashboard by clicking the Community Partner Login/Registration link on the COMPASS homepage, and then logging in.Community Partner Login/Registration Note: The password is chosen during self-registration. To reset the password, click on the “Forgot/Change Password?” link. “To look up the User Id, click the Forgot User ID?” link 19

20. Click to add footer text Community Partner Dashboard Community Partner Dashboard - Home 20

21. Click to add footer text Community Partner - Application Set Up Community Partner - Initiating an Application On the Set Up page, there are two options to select from. 21 Note: If the CP has a provider number, the first option should be selected.

22. Click to add footer text Community Partner – Application Set Up On the Returning Users page, Community Partners have the option to complete applications with pre-filled data, provided the applicant’s identifying case information is entered and accepted on this page. 22 Community Partner – Returning Users

23. Click to add footer text Community Partner – Application Set Up On the Password page, a password must be entered for each new e-Form Number, but the hint questions may be bypassed. 23

24. Click to add footer text Application Options View entire App PDF View Signature page of App Scan documents to go with App 24 Check Status of App/ View verification/ View entire App Submitted e-Form (applications/renewals) options

25. Click to add footer text Application Status Note: There are four Status Types:  Not Available  In Process  Approved  Denied Status and Pending Verification 25

26. Click to add footer text Scanning The scan feature in COMPASS provides individuals and Community Partners with the ability to scan or import and submit verification documents electronically for the following DHS administered benefits: Health Care (Medical Assistance, SelectPlan for Women, SNAP, LIHEAP, Cash Assistance, Long Term Care, and select Home and Community Based Services. System Requirements: TWAIN compliant scanner (most scanners are), if scanning directly Internet Explorer (32 bit) v9+ OR Mozilla Firefox v30.0+ browser Windows 7 + 26

27. Click to add footer text Scanning Scan page layout 27

28. Click to add footer text Scanning Scan page – Current benefit recipients 28

29. Click to add footer text Would you like to learn more about what COMPASS has to offer? Online Tutorials and Quick Reference Guides Online tutorials and Quick Reference Guides teach you all about COMPASS: 29

30. Click to add footer text Individual User Contact Info 30 If an individual COMPASS user requires Assistance with COMPASS: The user can call the HELPLINE at 1-800-692-7462 between 8:30 a.m. and 4:45 p.m., Monday through Friday. If the user is hearing impaired, the user can call TTY/TTD at 1-800-451-5886. If the user has a question during non-business hours or prefers to use e-mail, the user may e-mail us through the PA.GOV website.e-mail us through the PA.GOV website COMPASS Individual User Contact Information

31. Click to add footer text Community Partner Contact Info 31 For COMPASS Community Partners: Please call the DHS Account Administration Helpline at 1-800-281-5340 for password resets. Please submit questions related to your six digit security code to: RA-PWDHSMFAHELPDESK@pa.gov Please direct all other account questions to: RA-PWCOMPASSCP@pa.gov Community Partner Contact Information

32. Click to add footer text Questions 32