1. Information Technology Department Presented By Eng.Massar AlMassar General Manager of IT Department Saudi Commission for Tourism and Antiquities

2. Physical and virtual desktop performance ( SCOM2012 ) Microsoft System Center Operations Manager Solarwinds SAN Manager. OPP Manager Output Post Processor How to measure the success

3. Information Technology Department believes on theory “No success without measurement “ Online Services Performance – Quarterly Questionnaire – Internal and External Internet Usage – Webscence Google Analytics for SCTA Main Portal Tourism Map Event Calendar Saudi Tourism Time Share Search Mas How to measure the success Applications Performance

4. How to measure the success Applications Performance – Utilization as a measurement tool Last Update Date on the DatabaseNumber of Transactions Production Environment Request changes frequently Test Environment Utilization Type Today < Last Update Date < 14 Days HighHigh Utilization 14 Days < Last Update Date < 29 Days MediumMedium Utilization Last Update Date > 30 Days LowLow Utilization No Utilization

5. Application Utilization 2013 Percentage %Number of ApplicationsUtilization Type 57% 60 High 1% 1 Medium 26% 28 Low 16%16% 17 No Utilization 100% 106 Total

6. Yearly Quarter Comparison Utilization Type 20122013 Inc. \ Dec. Apps% % % High Utilization 5460% 60 %57 3%- Medium Utilization 79% 1 %1 8%- Low Utilization 1619% 28 %26 7%+ No Utilization 1112% 17 %16 4%+ Total 88 100% 106 100%

7. Rapidly isolate, diagnose and resolve performance problems Daily monitoring data I/O and network speed Application analyses to recognize CPU usage and relocate,Determine the server will be converted to V-machine or physical Upgrading network interface to 10GB and expand hardware components for performance issues. How to measure the success Rapidly isolate, diagnose and resolve performance problems

8. Future Plan Increase the channels to Enhance the accessibility( Iphone Applications – Smart Devices Applications) Disability Users Applications.

9. Relations with other Governmental Sectors Governmental Sectors SCTA has strong relations and interconnectivity with a number of governmental sectors of Saudi Arabia empowering a comprehensive collaboration and conjunction among their applications. The following represents a list of these governmental sectors : Ministry of Interior Ministry of Foreign Affairs Ministry of Hajj Ministry of Commerce & Industry General Authority of Civil Aviation Ministry of Communications and Information Technology with Yesser Program Communications and Information technology Commission Ministry of Finance with SADAD Payment System General Auditing Bureau (GAB)

10. Infrastructure Development Infrastructure development to the headquarters of the Saudi Commission for Tourism and Antiquities \ PTOs, sites and museums. Video Conference.

11. Infrastructure Development Update the Email Microsoft Exchange Server Linked to the headquarters of the Saudi Commission for Tourism and Antiquities with the 14 PTOs integrated network of electronic systems by the IPVPN techniques

12. Infrastructure Development Microsoft Lync Emergency and backup system to protect against disasters

13. Operations Technical support System Altiris: Automated System which receive all tickets electronically through the e-mail has been resolved and the completion of more than 8000 tickets. Internet Monitoring Webscence: System to follow up and determine the laws and procedures to ensure optimal use of the Internet service. Upgrade the protection system for e-mail: Advanced protection system for Virus and Spams. This system to protect the emails. Remote Access Juniper VPN: Upgrade the Remotely access to the SCTA internal network and use servers.

14. Operations Firewall Cisco ASA 5540 a: Upgrade and develop the firewall for the SCTA networks to reduce the hacks and networks problem. Active Directory 2008 R2: Upgrade and develop the Active Directory for the SCTA, to enhance the Employees' Information. Load balancer F5 Enhance and balance the loading in the servers, thus increase the performance.

15. Online Services and Applications License Systems Tour Operator System Tour Guide System Time Share System Licenses for Tourist Accommodation Travel Agency System

16. Enterprise Applications Government Resource Planning: Accounting, Human Resources, Payroll, Purchasing and Inventory

17. Enterprise Applications Government Project Management (GPM) Manage the SCTA’s Projects, automate procedures and stages of life projects and accreditation processes required by each stage. Work Flow System: Tracking the workflow management for administrative communications. Dash board: Graphically View for the Projects SEEK: Advanced Search engine connected with internal applications AS GOOGLE

18. Major Projects Photo Library – See Saudi Advanced photo and multimedia library for Saudi Arabia. Event Calendar: Advanced calendar contains Events with many categories placed in Saudi Arabia Tawasol – Intranet Internal Tawasol Electronic Portal for SCTA Society Departments And Sectors: Special Portals for Each Department in Each Sector Wiki Special Wiki for SCTA Employees with Different And appropriate categories

19. Major Projects More Than 100 Online Services, Such as Attendance System Training System Tourism Program Approval System Promotions System Employment System Translation Unit System Contact Information System President Appointment System Mining System IT Inventory System Car Tracking System Project Monitoring and Control

20. Mobile Applications Event Calendar Accommodations Tourist Navigator Saudi Photos Saudi Panorama Event Calendar Windows Application

21. Thank you