2. Providing quality customer service is one of the most important ways a foodservice can draw repeated business. Excellent customer service accents well- prepared meals & charming atmosphere

3. Customers expect:  Competent & friendly service  Consistency in service  Clean & comfortable environment  Greeted with a smile  Make eye contact  Go beyond customer’s expectations

4. Never be rude or unskilled in serving customers. Treat all customers with warmth & courtesy Make the dining experience pleasant Team work is essential in excellent service.

5. Initial contact with customer Operates a reservation system & waiting list Hosts tracks information; wait staff, which tables are empty or occupied, weather conditions & total head count.

6.  Leads the customers to the table & presents them the menu.  Introduces the wait staff to the customers  Any special needs will be their duty.  None of the service from the host should be rushed  Make the customer welcome

7. Most contact to the customer Performs FOUR tasks: 1. Represents the food service establishment 2. Sells the menu 3. Serves items skillfully 4. Receive correct payment from the customer

8. Must have good communication skills & interpersonal skills Set the tone of the dining experience Sales Staff of every foodservice operation Recommending menu & beverage items Know menu ingredients & preparation methods

10. Maintains an inviting table, keeps service station stocked & supplied Serves water & bread to customer as soon as they are seated Clears finished plates Cleans & resets the table Makes area inviting

11. All foodservice employees must possess the following qualities:  A positive attitude  A neat & clean appearance  Good communication & teamwork skills  Thorough job knowledge & the ability to use time wisely

12.  Take pride in your work  Be Cheerful & Friendly  Show courtesy to customers & co- workers  Never argue with customer  Customers are always right.  First impressions is so important  Uniform policy  Uniform properly fits  Cleaned & pressed  Shoes clean & polished  Remove nail polish  Keep jewelry to a minimum

13. Working directly with the public Keep hair pulled back & out of the way Keep hands clean Keep fingernails trimmed & clean Teeth clean & breath fresh Don’t wear heavy colognes & perfumes

14.  Getting enough rest is key to good personal health  Exercising regularly develops stamina  Illness: Disease can spread easily. If your sick… stay home. Return to work only when completely well

15. Verbal Communications  Speak clearly & loud enough to be heard  Speak slowly, friendly, pleasant & your tone be professional at all times  Leave your “slang” at the door.  Don’t show your ignorance Non-Verbal Communications  Body language is important tool  Stand attentively. Don’t slouch or hands in pocket  Don’t chew gum, drink or eat food  Don’t touch your mouth, hair or face while serving customers

16.  How to interact with customers  Dining room equipment  Menu selections & ingredients  How to take a customer’s order  Beverage service techniques  Proper serving & cleaning techniques  How to write & compute a customer’s check  Presenting a check & collecting payment  How to manage time wisely