1. Eye contact activity Eye contact activity Face to face instructions Back to back instructions 1 min full eye contact from both conversation 1 min no eye contact from both conversation 1 min full eye contact from both conversation 1 min effective eye contact from both conversation 1

2. Communication and Employability Skills for IT Unit 1 2 1, 3 and 6 ONLY

3. Basic Housekeeping 3  Check Lanyards  Complete Register  Health and Safety check  Reminder about use of mobile phones  Reminder about classroom rules  No food or drink, thank you!

4. 4 You should make notes as you go along when theory is delivered in order to complete the task successfully therefore bring a pen and some paper please! Please make notes to the best of your ability.

5. Today’s Learning Outcomes 5 Understand the principles of effective communication:  Interpersonal skills  Methods  Techniques and cues  Positive language  Negative language  Active Engagement

6. Negative body language 6

7. Interpersonal skills??? 7  For communication to happen, two or more people must be involved. One person expresses a message through words (spoken or written), signs, signals, facial and bodily expressions or even silence.  The other person uses his/her senses (mostly sight and hearing) to gather aspects of the message.  Let’s now consider how you might communicate your message to an audience.

8. Methods 8  Verbal exchanges work for most people but those who cannot speak may sign a message, while someone who is deaf might rely on lip reading.  The recognised signing system also acts as an aid for communication with the deaf.

9. Techniques and cues 9  To express emotion in verbal communications, some change of tone is needed.  A raised voice can indicate__________________________.  A lowered voice can show _________________________.  In face-to-face discussions, the tone of voice may be accompanied by some ________________.  A ____________on the table conveys more force than __________________as if in prayer or ____________ at the speaker’s side.  _________________across the chest may show indifference.

10. Techniques and cues 10  To express emotion in verbal communications, some change of tone is needed.  A raised voice can indicate anger or impatience.  A lowered voice can show fear or insecurity.  In face-to-face discussions, the tone of voice may be accompanied by some body language.  A fist being thumped on the table conveys more force than hands that are held together as if in prayer or hanging meekly at the speaker’s side.  Folded arms across the chest may show indifference.

11. Techniques and cues 11  Someone who is blind, or at the end of a telephone line, doesn’t have the extra dimension that body language offers during face-to-face communication.  This person can still hear pauses though, and will identify any emotion conveyed through intonation.

12. Positive language 12  Positive language – what are the signs?  The word ‘Yes’ is a positive response to a question.  Your facial expressions – such as a smile – can also convey a positive reaction.  Nodding your head, or leaning towards the speaker, conveys your agreement or willingness to listen to what is being said.

13. Negative language 13  Negative language – what are the signs?  Cutting in while another person is speaking  Finishing other people’s sentences  If you decide not to react at all  You are unlikely to persuade someone to open up and communicate with you frankly if you use closed body language and an aggressive stance.

14. Active engagement 14  Communication doesn’t just happen when you are speaking: you can also communicate in several ways while the other person speaks.  By paying attention and reacting to what the other person is saying (for example, with a nod or a frown) you are communicating that you hear what is being said and that you are taking note.

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16. Communication 16  Create a mind map to cover the content on Page17

17. At the end of the session revisit aims and objectives to check if the learning took place aims and objectives 17

18. 18 Hello

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