1. DHL User Guide Florida State Contract No. 991-160-05-1

2. DHL Customer Service Resources Staff on site 7 days a week, 24 hours a day to assist you Florida State Contract Customer Service Phone: 877-345-0700 Customer Service E-Mail Assistance cs.myflorida@dhl.com DHL Customer Commitment: DHL commits to acknowledge each customer email received within 1 hour of receipt and to have a DHL representative contact that customer within 24 hours of receipt of email. DHL Customer Service - Nationwide Phone: 1-800-CALL-DHL

3. Key Contacts Florida State Contract Customer Service (Exclusively Created for Florida Customers) Phone: 877-345-0700 Customer Service E-Mail Assistance cs.myflorida@dhl.com DHL Customer Service - Nationwide Phone: 800-CALL-DHL Tanya Block – Inside Account Representative Phone: 866-277-2592 e-mail: tanya.block@dhl.comtanya.block@dhl.com Kevin O’Brien – Sales Representative Phone: 850-333-1800 E-mail: kevin.obrien@dhl.comkevin.obrien@dhl.com Ryan Harrison – District Sales Manager Phone: 954-461-4627 e-mail: ryan.harrison@dhl.comryan.harrison@dhl.com Harley Ebert – Region Sales Director - Florida Phone: 305-360-7432 e-mail: harley.ebert@dhl.comharley.ebert@dhl.com

4. Customer Service Tracking and Tracing Shipments –Call 1-877-345-0700 –On line: http://www.dhl-usa.com/home/home.asphttp://www.dhl-usa.com/home/home.asp Filing Claims For Lost or Damaged Shipments –Immediately call 1-877-345-0700 to report lost or damaged shipments. –Do not discard packaging from a damaged shipment. –You have up to 30 days to notify DHL of a damaged shipment. –A DHL Claim Representative will assist you with filing all needed documentation. –All DHL packages are insured up to $100.00. Additional insurance is available by completing shipment value protection form and the cost is.35 ￠ per $100 in value/protection. Supply Orders –1-877-345-0700 –On line: http://sbw.dhl-usa.com/SupplyOrder/SupplyOrderList.asp?nav-OrderSupplies

5. Need a Local Sales Rep? Call your District Representative For Assistance Urgent shipments requiring immediate attention should be reported to one of these contacts. District 1 - MIA Anna Dern – 305-431-3801 Anna.Dern@dhl.com District 2 - ORL Jerry Gallina – 321-947-7349 Jerry.Gallina@dhl.com District 3 - FLL Lon Smolensky – 954-937-7800 Lon.Smolensky@dhl.com District 4 - JAX Ryan Harrison – 954-461-4627 Ryan.Harrison@dhl.com District 5 - TPA Greg Sack – 727-578-5722 Greg.Sack@dhl.com Panhandle Harley Ebert – 305-360-7432

6. Next Day 10:30 AM - guaranteed overnight by 10:30 AM Next Day 12:00 PM - guaranteed overnight by 12:00 PM Next Day 3:00 PM - guaranteed overnight by 3:00 PM Second Day - guaranteed delivery on the second day by 5:00 PM Ground Service - State of Florida in one day, by 5:00 PM DHL Global Mail - robust suite of mail services—from pickup and sorting to postage and delivery. International Service –International Document Service (IDOC): International transportation of non-dutiable shipments –Worldwide Priority Express (WPX): Door to Door delivery of international dutiable shipments –Import Express (IMP): International inbound and third country shipments DHL Service Offerings

7. Interested in P-Card Billing? Here’s How to Register Go to http://www.dhl-usa.com/http://www.dhl-usa.com/ Click on the “ship” tab at the top left of the page. If you have not already registered for online services, do so by selecting “click here to register” in the center of the screen. After you have registered for on line services, select register for on line payments Submit Account Details Note: The account number entered must represent the physical location you are shipping from. Accept Terms and Conditions Submit Billing Profile. Important! Please ensure that the billing address provided is the exact address where your P-Card bills to. You will receive an error message if the address varies.