1. Presented by: City of St. Cloud

2. Water and Sewer Charges Base Fees: Service Availability—Fixed Fee Consumption Fees: Actual Usage—Variable Fee Other Fixed Fees: Backflow EMS Storm water Garbage

3. Where are my water and sewer fees spent?

4. Where Are My Water Fees Spent?

5. Where are My Sewer Fees Spent?

6. Rate Study conducted by Burton & Associates Revenue Sufficiency Analysis – an analysis was conducted to evaluate the adequacy of projected water and wastewater rate revenues respectively to fund all of each system’s cost requirements over a ten-year period from FY 2006 through FY 2015. Burton & Associates recommended that the water rates be increased annually by 5% and the sewer be increased annually based on the Consumer Price Index (CPI) for the Southeast. The City adopted Burton’s recommendations in 2008 under Resolution 2008-239R for water, Resolution 2008-240R for sewer and Resolution 2008-241R for reclaim.

7. St. Cloud Utilities Bill Example Inside City Limits

8. St. Cloud Utilities Bill Example Outside City Limits

9. Example of OUC’s Previous Bill Showing St. Cloud Charges

10. Side by Side Bill Comparison St. Cloud UtilitiesOUC * This is an example of a St. Cloud Utilities Bill (SCU) vs. a OUC Bill. The City Utility Tax charge is billed on the OUC Electric bill. The difference on the bill of $3.04 is due to the rate increase that went into effect January 1 st of 2014. Please note that OUC billed the sewer base charge and sewer consumption charges together as one line item, where SCU bills them as separate line items.

11. Water & Sewer Cost Comparison Note: Rates in survey are current for FY 2015. Polk County $88.65 Melbourne $76.93 Citrus County $75.98 Pasco County $64.17 Seminole County $60.30 Enterprise CDD (Celebration) $59.95 Gainesville (GRU) $59.60 St. Cloud $59.59 Winter Park $59.35 Casselberry $58.74 Brevard County $57.44 Cocoa Beach $55.07 Sanford $54.77 Orlando (OUC) $52.89 Lakeland $52.43 Ocala $50.87 Orange County $45.10 Leesburg $44.08 TOHO $40.84 Winter Garden $37.50 Altamonte Springs $36.15 Combined Water & Sewer Bill Survey at 5,000 Gallons per Month Inside City Limits

12. Water & Sewer Cost Comparison Note: Rates in survey are current for FY 2015. Combined Water & Sewer Bill Survey at 5,000 Gallons per Month Outside City Limits

13. Stormwater Cost Comparison Note: Stormwater rates have not been increased since inception

14. Garbage Cost Comparison Note: Prior to the rate increase in October, garbage rates had not been increased since 2004

15. Tiered Rates for Water & Irrigation Tiered rates are designed to reward customers who use less water by charging the lower rates for water used in the lower tiers. Customers will see a lower tiered rate for potable water used within their home as it is a necessity. Customer will see a higher tiered rate for potable water used for irrigation purposes as it is considered more of an option or luxury. Tiered rates are commonly used by water providers all over the country to promote water conservation.

16. Tiered Rate Comparison for Potable Water Non-Irrigation Inside the City Limits

17. Tiered Rate Comparison for Potable Water Non-Irrigation Outside the City Limits

18. City of St. Cloud Water Quality Each year Public Services prepares a Water Quality Report that is provided to the Florida Department of Environmental Protection (FDEP) and made available to all St. Cloud Utility Customers at: www.stcloud.org/2014waterreport

19. Water Plant # 4 Kissimmee Park Rd.

20. Southside Waste Water Treatment Plant

21. DISCUSSION

22. For copies of this presentation or for additional information please contact us at (407) 957-7344 or via email at customerservice@stcloud.org

23. Backflow Preventers

24. Authority The Safe Water Drinking Action (PL-93-523) Florida Administrative Codes mandate that community water systems shall establish a routine cross connection program Accepted Practices: AWWA Manual M14, AWWA Manual Cross Connection and Backflow Preventers, USC Cross Connection Manual City Ordinances

25. Cross Connections “Cross Connection” means any physical arrangement whereby a public water supply is connected, directly or indirectly, with any other water supply system, sewer, drain, conduit, pool, storage reservoir, plumbing fixture, or other device which contains or may contain contaminated water, sewage, or other waste, or liquid of unknown or unsafe quality which may be capable of imparting contamination to the public water supply as the result of backflow

26. Why do we Care Protection of the Public Water Supply

27. Potential Hazards Alternate water sources (well pumps) Irrigation systems Reclaimed water areas Fountains Commercial processes

28. What is Backflow The term “backflow” means the undesirable reversal of flow of water or mixtures of water and other liquids, gasses or other substances into the distribution pipes of the potable supply of water from any source or sources. There are several types of “backflow Prevention Devices” used by the COSC. These are: Double Check Valve Double Detector Check valve Pressure Vacuum Breaker Reduced Pressure Principle

31. Who Decides The need of a device at a residential or commercial site is based on the presence of a “potential hazard” (cross connection) as determined by Lines Division Staff

32. Commercial Maintained by Lines Division, Systems Control Use a Tokay database Requires annual inspection at commercial establishments needing backflow devices at their expense using a third party certified tester Must comply or be disconnected

33. Residential Maintained by Lines Division, Systems Control since 2003 Use a Tokay database The Lines Division performs site surveys to determine the need of a residential device based on potential hazards Irrigation permits may trigger the need of a device Homes in reclaimed areas require a device The Lines Division has certified testers that conduct annual testing of all residential devices They also maintain all residential devices