1. Georgia’s Ethics Case Management System NASDTEC 19TH PROFESSIONAL PRACTICES INSTITUTE Atlanta, Georgia The Benefits & Challenges of an In-House Case Management System

2. History 1996-97 Created a client-server Certification Information System to replace mainframe system – Microsoft SQL Server & Windows Forms – Built-in document management system – Rudimentary Internet Applications 1998 Added Ethics case management functions

3. Ethics Case Manager Uses Certification Information System Personal data Certification data Documents Correspondence Provides Case Management Features Charges and Complainants Counsel Witnesses Case “flow” and outcomes

4. Case Lookup Screen Multiple search options Find people Name, SSN, Georgia CertID Find cases Dates, Phase, Owner, Commission Meeting

6. Case Details Screen

7. Case Definition Case Number & Title Investigator (Case Owner) Dates Opened and Closed

8. Personal Info ID’s, Current Name, DOB, Contact Information Most elements can be updated by the person, GaPSC staff, employer, and/or program provider

9. Certifications & History Current Certifications Name History Address History

10. Other Info Current and Historical Employment Ethics Status and History Next Commission Meeting for this Case

11. Case Details Screen

12. Charges and Complainants

13. Complainant Lookup

14. Witnesses and Summary

15. Witness Lookup

16. Documents (Images)

17. Correspondence

18. Template-based (auto-fill fields from database) Edit in Microsoft Word Some types of correspondence are visible in the employer’s portal WWW.Gapsc.Org Can publish some types of correspondence to the educator’s portal MyPSC.Gapsc.Org

19. Creating a New Case Manual process (Automation is possible – not currently used) Most people are already in the database Records come from… Certification applications Preparation programs Assessment records

20. Phases of an Ethics Case Preliminary Inquiry Investigation Probable Cause Hearing Request Court Actions Final Outcome

21. Preliminary Inquiry

22. Beginning and End Recommendations and Decisions Rationale

23. Investigation

25. Probable Cause

26. Hold for criminal case Voluntary Surrender Recommendation and Decision

27. Actions at Final Outcome Automatically alter credentials Suspensions – alter validity dates Revocations – invalidate credentials Update status of Certification application case(s) Email alerts Summary status visible on some websites

28. “In-House” Means… GaPSC Ethics is a component of a larger system Ethics Case Management is tightly integrated with Certification, Assessment and Educator Preparation Cost? Impossible to say – continuous development since 1998 What would it cost to build now, assuming Cert System exists? Two developers for one year - $300,000

29. “In-House” Means… Flexibility Adapt to change “Fit” Our organizations follow different laws, rules, processes

30. Questions? Chuck.McCampbell@gapsc.com 30