1. AET/515 Instructional Plan Cosmetology Services (F) Donna Harmon Cosmotology and Salon Services (F)

2. Needs Assessment Cosmotology and Salon Services (F) 1. What is the learning problem or opportunity? This learning opportunity provides professional development for salon and spa employees and an opportunity for mentorship and evaluation. 2.What is currently available? Currently there are no courses avaialable for salon and spa services or professional development. 3. What should be available? There should be multiple courses available for the salon and spa services ranging from professional development, policies and procedures, sanitation, and customer service. 4.Explain the gap analysis between what is available and what should be available. The gap between what is available and should be available is vast due to the lack of course offerings for the salon and spa. 5. What is your recommended solution for filling the gap? Boardman Corporate University should incorporate multiple courses to focus on the various aspects of running a successful salon and spa. These courses should include professional development, policies and procedures, sanitation and customer services.

3. Instructional Goal Cosmotology and Salon Services (F) Employees will learn Baderman Island Resort and Spa standard operating policies and procedures.

4. Performance-Based Objectives Cosmotology and Salon Services (F) At the conclusion of this course Salon and Spa Employees will use time management skills and customer service skills obtained to maintain a professional relationship with clients and to effectively communicate to clients.

5. Summative Assessment and Learning Outcomes Cosmotology and Salon Services (F) Mentors will utilize a rubric and customer service evaluation form to evaluation the employee’s work. Mentors will also provide additional training if needed, and constructive critiques once the evaluation is completed.

6. Learner Characteristics Cosmotology and Salon Services (F) The learner characteristics include information about your target audience such as: Learners: First year employees of the Salon and Spa Service 22 women Specific characteristics: Cosmetology Certification 100% Learning styles: Auditory and kinetic learning environment, with role playing and assessments..

7. Learning Context Cosmotology and Salon Services (F) Instructional Setting: Salon and classroom working environment Students will be provided clients for salon services. These clients will provide students with a problem and the students will be assessed in the correction of the problem and the service received. The clients will be given an evaluation form as well as a verbal interview to assess the work of the employee. The mentors will also assess the work orally and manually.

8. Delivery Modality Cosmotology and Salon Services (F) Most effective method of delivery for this course is verbal and instructor led, and hands on activities (client observations), Role playing, note taking and classroom discussions.

9. Instructional Strategies Cosmotology and Salon Services (F) Class lectures Practical demonstrations Role Playing Customer Observations Utilizing audio-visual materials Leading group discussions and debates Inviting guest speakers into the classroom Testing student’s knowledge through written and practical evaluations

10. Plan for Implementation Cosmotology and Salon Services (F) The Cosmetology and Salon Service course will be two weeks in length. The next session will begin on April 1, 2014. The course class time will be 1 hour in length. Increase support of the program can be driven by employee incentives. (Mentors) Participation in the course is mandatory of all new salon and spa employees

11. Plan for Implementation Cosmetology and Salon Services (F) Materials Needed: Writing Materials (notes) Classroom Discussion Scenarios (copied) Assessment Rubrics Clients for Hand on activities Role playing scripts Individuals Involved: Facilitator Seasoned Workers (mentors) Clients Students will begin with a common assessment on the Baderman Island Resorts Salon and Spa polices and procedure requirements. The assessment will provide the ground work for the facilitator to lead into the discussion/ lecture over policies and procedures. Students will provide feedback on the outlined topics of the course orally and with written assessments. Students will also be paired with a mentor for a probationary period to assess customer service and styling guidelines. This course will be mandatory to all new Salon and Spa hires. Employee incentives will be provided upon completion for the mentor and the new hires.

12. Instructional Resources Cosmetology and Salon Services (F)  Materials Needed: Clients Computer Access White Board Paper Cosmetology Utensils Safety Utensils and products Mannequin Heads

13. Formative Assessment Cosmotology and Salon Services (F) 1. Performance Evaluation: Mentor would evaluate the students customer relations, skill, time management ad technique. 2. Written Assessment: Students will provide and response to a series of prompts concerning customer relations and evaluated on the proper use of the Boardman Island Resort Procedures and policies. 3. Group Discussion: Students will utilize cooperative learning groups to evaluate each others customer service, upselling and given skills. 4. Role Playing: Students will have to react in a classroom role playing procedure utilizing the resorts guidelines. 5. Term Paper: Students will research methods and new techniques in order to stay afloat of the ever changing trends. 6. Portfolio: collection of pieces of evidence of a student’s knowledge, skills, and certifications

14. Evaluation Strategies Cosmotology and Salon Services (F) Describe strategies for evaluating your instructional plan. For example, student surveys, follow-up with management staff, improvement in performance, academic achievement, and other qualitative and quantitative data as appropriate.  Formative Assessment Strategies Formal Written Assessments Participation Requirement ( Classroom Discussion/Roleplay) Rubric /Term Paper Portfolio: Quantative Data: Collection of scored test, participation points, term paper, certification of Baderman Policy and Procedures Qualitative Data: “Look Book” of new techniques and a variety of styles

15. Outcome Review Cosmotology and Salon Services (F) Criteria for Design Goals, performance-based objectives, and learning outcomes Performance Assessment Design Project · hands-on demonstration of knowledge, skills and attitudes that reveals a student’s ability to plan, organize, and create a product or an event. documentation of process of development from initial steps to final presentation Portfolio · · showcase of best work, work in progress · record of student’s progress over time · content selection by student in collaboration with the teacher · centerpiece for parent conferences

16. Outcome Review Demonstrations · hands-on performance of student, which illustrates levels of knowledge, skills, and attitudes · typically involve a “real life” problem or situation to solve · focus on the application of knowledge and skills learned in one situation as it connects to a new and different one Case Studies · analysis of events and individuals in light of established criteria · synthesis of evidence to support generalizations based on individual cases Cosmotology and Salon Services (F)

17. Outcome Review Paper/Pencil Tests · multiple-choice, essay, true-false questions that rely on extended responses to further clarify a student’s understanding of the knowledge being assessed · graphic representations that reveal a student’s understanding of connections among ideas Structured Observation · observation of events, groups, and individuals that focuses on the salient traits of the skill or attitude being observed Cosmotology and Salon Services (F)

18. Outcome Review Scenarios · a problematic or challenging situation presented in the context of a career-technical context area · required study to analyze or evaluate a situation · apply relevant knowledge or skills · prepare and justify a reasonable solutions Cosmotology and Salon Services (F)

19. Outcome Review Cosmotology and Salon Services (F)  Demonstrations  hands-on performance of student, which illustrates levels of  knowledge, skills, and attitudes  typically involve a “real life” problem or situation to solve  focus on the application of knowledge and skills learned in one  situation as it connects to a new and different one  Case Studies · analysis of events and individuals in light of established criteria

20. Outcome Review Cosmotology and Salon Services (F)  Structured Observation · observation of events, groups, and individuals that focuses on the  salient traits of the skill or attitude being observed  Scenarios · a problematic or challenging situation presented in the context of a  career-technical context area  ·students are required study to analyze or evaluate a situation  · apply relevant knowledge or skills  · prepare and justify a

21. Recommendations Cosmotology and Salon Services (F) Possible recommendations for future use would have to incorporate the following: Semi Annual evaluations Cosmetology education courses to further the employees ability offered Mentorship probationary period needs to be extended.

22. References Cosmotology and Salon Services (F)  Retrieved April 5, 2014, from  https://www.idfpr.com/renewals/apply/forms/cos-ex.pdf  ADDIE Model. (n.d.). Retrieved April 6, 2014, from  http://www.instructionaldesign.org/models/addie.html  Cosmetology. (n.d.). Retrieved April 6, 2014, from  http://www.hillcollege.edu/academics/Technical/Cosmetology/  Hairdressers And Cosmetologists: Job, Salary, and School Information | Riley  Guide. (n.d.). Retrieved April 6, 2014, from  http://www.rileyguide.com/careers/hairdressers-and-cosmetologists.shtml  The Impact of Design and Aesthetics on Usability, Credibility, and Learning in an  Online Environment. (n.d.). Retrieved April 5, 2014, from  http://www.westga.edu/~distance/ojdla/winter134/david_glore134.html  Program Disclosures | Keene Beauty Academy. (n.d.). Retrieved April 6, 2014, from  http://www.keenebeautyacademy.edu/admissions/program-disclosures