1. THE CONSUMER CREDIT BUSINESS A shareholding of the Banca CR Firenze Group

2. Investor Relations 2 Market share: by transaction 29% by volume 13% 2001 ROE : 23.3% 3,600,000 customer database 94 Customer Service Centers Over 65,000 affiliated stores 1,599 employees S & P rating* : LT A - ST A1 Trentino Alto Adige Friuli V. Giulia Veneto Emilia Romagna Marche Umbria Abruzzo Molise Puglia Basilicata Calabria Sicilia Sardegna Campania Lazio Toscana Liguria Piemonte Valle dAosta Lombardia * Recent upgrade, September 2002 FINDOMESTIC BANCA - Highlights National distribution & high market penetration

3. Investor Relations 3 Italy, new business (yoy %) Findomestic, new business (yoy %) Findomestic 3.66 Fiatsava 3.13 Deutsche Bank 2.01 AgosItafinco (Intesa) 1.74 Finemiro (Cardine) 1.70 Fiditalia (SocGen) 1.56 Compass 1.23 2001 New business BPLDucato 1.22 Citifin 1.09 Finconsumo 1.01 IntesaBci (Comit network) 1.67 Euro billion LEADERSHIP Findomestic is the most important player in the Italian market Association of the Italian consumer credit companies and company data

4. Investor Relations 4 * Association of the Italian consumer credit companies Business segmentation Personal loans Home appliances Vehicle financing Revolving cards FindomesticItaly * Far ahead of competitors in the experience curve BUSINESS MODEL 47% 22% 49% Europe

5. Investor Relations 5 2001, average outstanding credit Outstanding credit Financial margin 2,000,000 cards issued (2/3 of the market) High contribution Personal loans Home appliances Vehicle financing Revolving cards THE CARD BUSINESS AURA card: #1 revolving credit card in Italy

6. Investor Relations 6 Source: Datastream and Findomestic NPLs ratio Italian GDP annual increase STABLE PROFITABILITY Impressive asset quality and low customer price sensitivity Home appliances Personal loansRevolving cards Vehicle financing Product rates

7. Investor Relations 7 Source : Merrill Lynch ITA 91 ITA 00 UK 91 USA 91 USA 00 Savings ratio Cons. credit / GDP EU 8.8% UK 00 Comparison with more developed markets shows room for further increases in consumer credit FUTURE TREND

8. August 26, 2002 BACK-UPSLIDES

9. Investor Relations 9 Tier I* Tier II Deductions REGULATORY CAPITAL SOLVENCY RATIO Tier 1 SOLVENCY RATIO FY 2001 785.6 -124.0 454.1 1,115.7 8.28% 5.70% 1H 2002 866.4 -133.6 592.8 1,325.7 9.78% 6.29% Euro millions CONSOLIDATED CAPITAL RATIOS +10.3% +7.8% +30.6% +18.8% +150 b.p. + 60 b.p. Change *Core capital - No preference shares issued

10. Investor Relations 10 CONSOLIDATED FINANCIAL ASSETS Change DIRECT FUNDING INDIRECT FUNDING Asset under custody TOTAL FINANCIAL ASSETS Asset under management GP (discretionary accounts) Mutual funds Insurance products 7.5% 1.3% 2.5% 0.4% -9.1% 5.5% 1.0% 4.0% Euro millions FY 2001 11,058.3 14,091.5 6,063.7 2,340.1 8,027.8 4,089.3 1,598.4 25,149.8 1H 2002 11,885.4 14,279.1 6,215.4 2,137.9 8,063.7 4,312.2 1,613.6 26,164.5

11. Investor Relations 11 FINDOMESTIC EURO ZONE