1. Recruiting & Hiring Employees BOSAS

2. Think-Pair-Share Bellwork If you were looking for a job, where might you look? PROPERTY OF PIMA COUNTY JTED, 2010

3. Objectives 1. Define terminology related to staff recruitment and training. 2. List steps in hiring employees. 3. Demonstrate steps in recruitment and hiring processes.

4. K = Key Word or Concept I = Information or data M = Memory Strategy K.I.M.

5. Terminology Recruit – process of attracting appropriate applicants for an organization’s jobs Discrimination – denial of opportunities to individuals on the basis of some characteristic

6. Recruitment Human Resource department recruits candidates for an organization’s jobs Various methods are used including ◦ Internal job postings ◦ Internet posting ◦ Newspaper ◦ Employment agencies ◦ College campuses ◦ Trade shows/fair ◦ Headhunters (outside agency finds employees)

7. Hiring Process – Stage 1 Select a small number of qualified candidates from all applications ◦ Standard paper application ◦ Internet application ◦ Résumé ◦ Many organizations use computerized systems to sort through résumés ◦

8. Hiring Process – Stage 2 Pre-screening interview ◦ Prescreening interview to clarify qualifications ◦ Interview to get a feel for personality & ability to work with others ◦ May be asked to take test(s)

9. Hiring Process – Stage 3 After pre-screening interview, more in-depth interview Higher-level positions may take several interviews

10. Hiring Process – Stage 4 Department supervisor evaluates candidates May consult with higher-level management, human resources, and staff

11. Hiring Process – Stage 5 Employer may research candidates ◦ Check references ◦ education ◦ previous employment ◦ motor vehicle records ◦ online persona ◦ credit histories

12. Hiring Process – Stage 6 Supervisor selects the candidate most suitable for the job Human Resources or supervisor offers job Candidate accepts position or declines

13. Hiring & the law Federal & State laws govern hiring Employers must be careful to avoid discrimination Employers must respect privacy of applicants

14. Interview Questions Some questions employers may not ask about ◦ Marital status ◦ Age ◦ Religion ◦ Citizenship (can ask if you have the legal right to work in the U.S.) ◦ Children ◦ Rent or own a home ◦ Cause of physical disability ◦ Union membership ◦ If you’ve ever been arrested ◦

15. Employment testing Tests are used to gauge abilities, intelligence, interest, and sometimes physical condition and personality ◦ Three types of testing  Job skills testing  Psychological testing  Drug testing

16. Examples of employment testing Job skills- typing test, computer test, operating equipment, performing a task Psychological – questionnaires ◦ Assess personality characteristics ◦ Managerial potential Drug – drug and alcohol tests

17. STAR Interview Method Situation- Context of the story Task- What you had to do Action- What you did Result- How did it turn out “Describe a situation when you had to deliver excellent customer service following a complaint”

18. STAR Interview Method Situation: "A customer rang up complaining that they'd waited more than two weeks for a reply from our sales team regarding a product query." Task: "I needed to address the client's immediate query and find out what went wrong in the normal process."

19. Action: "I apologized, got the details and passed them to our head salesperson, who contacted the client within the hour. I investigated why the query hadn't been answered. I discovered that it was a combination of a wrong mobile number and a generic email address that wasn't being checked. I let the client know and we offered a goodwill discount on her next order." Result: "The client not only continued to order from us but posted a positive customer service tweet."

20. STAR Method Situation: Customer complaint about 2 week wait for product inquiry Task: I needed to address this issue promptly Action: I apologized, called the appropriate department, and investigated the issue. Informed customer and provided discount. Result: Customer was satisfied and left us good review on social media

21. Give an example of an occasion when you used logic to solve a problem. Give an example of a goal you reached and tell me how you achieved it. Give an example of a goal you didn't meet and how you handled it. Describe a stressful situation at work and how you handled it. Tell me about how you worked effectively under pressure. How do you handle a challenge?

22. Have you been in a situation where you didn't have enough work to do? Have you ever made a mistake? How did you handle it? Describe a decision you made that was unpopular and how you handled implementing it. Did you ever make a risky decision? Why? How did you handle it? Did you ever postpone making a decision? Why? Have you ever dealt with company policy you weren't in agreement with? How? Have you gone above and beyond the call of duty? If so, how?

23. When you worked on multiple projects how did you prioritize? How did you handle meeting a tight deadline? Give an example of how you set goals and achieve them. Did you ever not meet your goals? Why? What do you do when your schedule is interrupted? Give an example of how you handle it. Have you had to convince a team to work on a project they weren't thrilled about? How did you do it? Give an example of how you worked on team. Have you handled a difficult situation with a co-worker? How?

24. Sort Steps Sort the cards into steps. Order the steps first - sixth Be prepared to share

25. 3-2-1 3 things you learned today 2 ideas or facts you would like to know more about 1 thing you would share with a friend