1. Legal Portals With Microsoft SharePoint
Doug Horton – Handshake Software
Kalani Munden – Jackson Walker L.L.P.
Teresa Grote - Consultant

2. Why SharePoint as a Legal Portal
Asked many of our clients, the survey says
Cost
Can’t fight Bill Gates
Integrated platform with MS Office
Ease of use
Features/Functionality
Performance/Scalability

3. Microsoft Technologies
Office Collaboration
SharePoint
Information Bridge Framework
Word, Excel, PowerPoint

4. Our Speakers today… Introducing – the SharePointer Sisters
Kalani Munden – Director of Knowledge Management, Jackson Walker L.L.P.
Teresa Grote – former CIO of Dinsmore & Shohl and President of Dinsnet.
Here they are to tell you what they know because they actually know something

5. Jackson Walker L.L.P. Firm of 300 Lawyers 7 Offices CMS OPEN
Hummingbird DM5
Custom Developed Applications
CRM “OneContact”
Records “OpenFile”
Conflicts Workflow

6. Jackson Walker L.L.P. J2E and WebObjects Intranet on Sun OS
One Mac developer + one programmer
Missing flexibility to incorporate KM culture – difficult to extend views and administration
Lack of search engine
Looked at Plumtree, LawPort, and upgrading existing intranet

7. Jackson Walker L.L.P. Selected SharePoint because:
Teresa Grote made me?!?!
My CIO took me to Reno for a class?
Flexibility
MS Support
Non-programmer (a/k/a Kalani) could use
Built in Features
Complemented KM structure

8. Jackson Walker L.L.P. Features We Liked WSS v. SPS
Ability to Create and Categorize Areas for Communities of Interest (COI)
Search Capabilities
Personalization Features
Ability to Brand Themes and Templates
Sponsor’s Role Supported Out-of-Box
Ability to Create Extranet Sites Without a Programmer
WSS v. SPS
SPS is Portal for Communication About a COI
Areas represent COIs in the firm
Currently 220 Areas in Main Portal (there are 5)
WSS is Site for Communication To a COI
WSS Sites organize teams, extranets, projects, etc.
Currently 464 Sites

9. Jackson Walker L.L.P. Concern about Content How to tie it together
Financial Data in CMS OPEN
Documents in Hummingbird
People in Contact Management
Other Information
How to tie it together
Concern about Programming requirements

10. Jackson Walker L.L.P. Our Process Reviewed Alternatives
KM Committee Recommendations
After-the-Fact Studied SharePoint
Selected Handshake Software For Content Integration
Training on SPS and Handshake

11. Jackson Walker L.L.P. Our Approach Can we say pure chaos?
Selected people to work on it – why me?
Built the proof of concept portal
Built WSS extranet sites to appease existing demand
Rolled out portal 6 months early due to XP conversion delay

12. Jackson Walker L.L.P. Where We Are At Now Where Does Handshake Fit In?
5 Portals Delivering Content to 220 COIs
464 WSS Sites Organizing Teams
It Just Works!
Sponsor Program Works!
But … Not Enough!
Where Does Handshake Fit In?
How to Provide Sites Without Manually Creating 35,000+ Individual WSS Sites?
3 WSS Sites + Handshake Integration
My Desktop
Client Desktop
Matter Desktop

13. Jackson Walker L.L.P. Screenshots deleted at the firm’s request
Samples available from Handshake Software

14. Jackson Walker L.L.P. Lessons Learned What we did right (by accident)
Studied and Remedied Culture
Defined Role of Sponsor
First Base, Second Base, Third Base
What I would change (who wouldn’t?)
More IT Training
More Resources
TA DA!!!!

15. “Portal” Technology changes the way you think
Portal applications are horizontal, not vertical: The way we buy technology must change – the software client based pricing does not work
A portal extends beyond the Web – Outlook, Word, Excel and Powerpoint are also Portals
Developers can no longer work in silos – there are multiple entry points to any application. .Net makes this possible
Identity Management is paramount, infrastructure (AD and other directories) must be a part of the plan

16. The Architecture The Internet
Internal Structured Relationship
External Structured Relationship
Unstructured Relationship
The Internet
SharePoint Portal Services Office 2003 Inform. Bridge Framework
Handshake Software Integrated Web Service
Handshake Relationship Toolkit
Contact
Client
Employee
Docs
Company
Doc Type
Billing Lawyer
Benefits
Mailing List
Author
Matter
CRM
Document Management System
Financial System
HR System

17. Portal Example Expense Report Form
Old world:
A document in Word indexed in DM (secretary or Accounting)
An ASP form on the Intranet (Web Developer)
An Excel spreadsheet on individual drives or in DM (individual attorney, secretary or Accounting)
Random Notes on a PDA (individual attorney)

18. Portal Example Expense Report Form
New World
Web Service to Time and Billing generated using Handshake Software (Accounting Report Writer)
IBF used to query and verify accounting data in Infopath forms, Winforms and WebParts which deliver to Outlook, Excel and Word (.Net developer)
PDAs can be integrated to applications allowing SharePoint Web Parts or Winforms to be used for entry (.Net Developer)
IBF uses Time and Billing API to begin workflow to update accounting system (Accounting/.Net Developer)

19. Portal Example Expense Report Form
Why the new world?
The old world requires at least 3 changes to forms and requires 3 different skill sets to do so.
This process slows down progress – upgrades to any of the packages must wait for all forms to be updated
In the new world web services control what is delivered to the “portal”. If T&B changes only one change is required (Handshake)
.Net Code for one portal can often be reused in others. By example, Web Parts code can sometimes be used in Sharepoint, Outlook and Word.

20. How our skills must change
Data sources must be treated in a holistic manner. Report writer skills are necessary to build useable web services for data retrieval
Web programmers should NOT control how data is treated
Data Sources should be separated from the user interface – data changes should be invisible to the user

21. Typical Law Firm
Report writers who understand SQL queries and the data
Web programmers – ASP .Net some SQL
VB/VBA programmers – sometimes a part of the training group
HotDocs or other document automation personnel
Tech savvy secretary – some document automation

22. How our skills must change One person, several technologies
.NET!!! Make sure you know ALL of the capabilities. You need to expect your programmers to expand beyond the Web
Winforms for overall Office Automation
XML, Word ML – think of this as reveal codes
Information Bridge Framework/IBF
Infopath/Smartdocs (down with Templates!)
Document automation (HotDocs etc.) can now be handled without third party tools

23. Terms you must know Web Services
Data Relationship Mapping (vs. Data Warehouse)
WinForms
Information Bridge Framework (IBF)
XML/ Word ML
Application Programming Interface (API)
InfoPath
SmartDocs

24. Realign and reassess
Look at what you want to accomplish and the logical division of responsibilities and roles
Develop training plans
Scope documents become even more important
Data “owners” can control the applications results across the enterprise, a true change in culture

25. Demonstrations/Sessions on SPS and IBF
Tuesday, August 23rd, Microsoft Hospitality Suite 2nd Floor Desert Resort
10:15 – 11:30 a.m.
Innovations on the Legal Desktop Leverage SharePoint and the Information Bridge Framework.
Join us for an in-depth look at how Handshake Software’s products help law firms quickly gain more value from MS Office and SharePoint. The presentation/discussion will include representatives from Microsoft and Andy Stokes from Wragge & Co., a 600+ lawyer firm in the U.K. who has launched a SharePoint initiative.
Wednesday, August 24th, Grand Sonoran J&K
3:00-4:00pm
MS Information Bridge Framework – Impact on the Desktop and Firm Profitability
Join us to hear John Green, CIO of Baker Donelson and Teresa Grote, ex-CIO of Dinsmore & Shohl describe the exciting technology around Microsoft Office 2003 Information Bridge Framework/Smart Client and how it impacts their firm’s today and in the future.
Thursday, August 25th, Demo Room
2:00-3:00pm
State of the Art Technology Track
Handshake Software was one of the few vendors chosen from over 80 applicants to present State of the Art Technology. We will be presenting MS SharePoint and Information Bridge Framework integration with legal applications and reprising a demonstration presented during the Information Worker keynote speech at Microsoft’s World Wide Partner Conference this year.