1. Universal Fulfillment Organizer Leads CHT to NGOSS
Shuang-mei Wang

2. Outline 1. Introduction 1. Introduction 2. What Do We Do?
3. Objectives
4. How Do We Do?
5. Business Benefits
6. Q&A

3. Introduction 1. Introduction 1. Introduction 2. What Do We Do?
3. Objectives
4. How Do We Do?
5. Business Benefits
6. Q&A

4. About Chunghwa Telecom
CHT serves with the largest subscriber population in Taiwan over 20 million
CHT is the most experienced and largest integrated telecommunication operator in Taiwan with annual revenue more than 6 billion USD
CHT provides PSTN, mobile, internet services which cover broadband networking, satellite communication, intelligent network, mobile data and multimedia broadband
CHT with the closest international cooperation circuits reaches over 200 countries
About Chunghwa Telecom (CHT)CHT Telecom Laboratory innovates, creates and provides services to customers with CHT

5. About Chunghwa Telecom
Network Solutions: NGN (Next Generation Network)
Home Solutions: FTTH (Fiber To The Home)
Wireless Solutions: 3.5G / 3.9G / 4G

6. Business Challenge

7. What Do We Do? 1. Introduction 1. Introduction 2. What Do We Do?
3. Objectives
4. How Do We Do?
5. Business Benefits
6. Q&A

8. Current Provisioning View

9. Fulfillment, Assurance and Billing (FAB)
CHT (Chunghwa Telecom) would like to improve its fulfillment processes in all verticals Fulfillment, Assurance and Billing step by step

10. "One Stop" Services Fulfillment for IPTV service over FTTx
CHT is going to implement "One Stop" Services Fulfillment for IPTV service over FTTx solution.
Customer Interface Management
Customer Relationship Management
Selling
Market
Fulfillment
Response
Order
Handling
IPTV Service Over FTTx
Service Management & Operations
Service
Configuration
& Activation
Resource Management & Operations
Resource
Provisioning
S/P Relationship Management
S/P
Management

11. Objectives 1. Introduction 1. Introduction 2. What Do We Do?
4. How Do We Do?
5. Business Benefits
6. Q&A

12. Core NGOSS principles
New generation CHT OSS systems should be based on the 10 key business and technical principles
Enable an operator’s business transformation.
allow simplified implementation of business process automation coupled with significantly improved business flexibility and agility
Reduce IT costs and timescales by utilizing widely available, commercial-off-the-shelf (COTS) software components.
Allow a clear migration path by integrating with and evolving from legacy systems.
Reduce software development costs and risks by building on industry best practices and existing standards work.

13. Core NGOSS principles
Provide comprehensive, enterprise-wide operational solutions for fixed, mobile, cable and converged industry segments
Allow corporate data to be widely shared across the enterprise and where appropriate with trading partners
Allow operator’s organization to evolve without systems lock-in by using loosely coupled distributed systems

14. Core NGOSS principles
Allow business processes to be easily changed without software change by separating control of business process flow from application operation.
Allow simplified systems integration (‘Plug & Play’) through clearly defined contract Interfaces between applications.
Allow simplified systems integration by utilizing a common communications bus between applications.

15. How Do We Do? 1. Introduction 1. Introduction 2. What Do We Do?
3. Objectives
4. How Do We Do?
5. Business Benefits
6. Q&A

16. We use four key frameworks to implement our NGOSS
eTOM
SID
TNA
TAF/TAM

17. Implement Business Process (eTOM)
Define and engineer/re-engineer business processes
Service
Configuration
& Activation
Resource
Provisioning
S/P
Management
Customer Interface Management
Selling
Order
Handling
Market
Fulfillment
Response
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
S/P Relationship Management
Original OSS
BOPS
HIOSS
LEAMIS
OPTIMA
BANPS
SMS
SC&A
Mapping
(Gap Analysis)

18. Implement Business Process (eTOM)
Define systems to implement processes
Service
Configuration
& Activation
Resource
Provisioning
S/P
Management
Customer Interface Management
Selling
Order
Handling
Market
Fulfillment
Response
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
S/P Relationship Management
eTOM Level 2/3

19. Implement Common Information Model (SID)
Define data using a common information model
Service
Configuration
& Activation
Resource
Provisioning
S/P
Management
Customer Interface Management
Selling
Order
Handling
Market
Fulfillment
Response
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
S/P Relationship Management

20. Implement Common Information Model (SID)
SID Implement Options
Legacy
Process Tier
(eTOM aligned)
Data Tier
SID
eTOM/SID
Service Interface
(based on SID)

21. Implement integration architecture
Define integration architecture
Contract Inst. : Contract instances
Int. Mech. : interaction mechanism
NGOSS Technology Neutral Architecture

22. Implement integration architecture
Architecture Requirements
Interface Definition
Technology-Neutral Component Model
Separation of Business Process and Policy from Component Implementation
Security-Enabled Architecture
Policy-Enabled Architecture
Models, Shared Information and Data
Distribution Transparency
Compliance and Certification

23. Implement Application Framework
Define a clear target application set
Service
Configuration
& Activation
Resource
Provisioning
S/P
Management
Customer Interface Management
Selling
Order
Handling
Market
Fulfillment
Response
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
S/P Relationship Management

24. Business Benefits 1. Introduction 1. Introduction 2. What Do We Do?
3. Objectives
4. How Do We Do?
5. Business Benefits
6. Q&A

25. Business Benefits of Using NGOSS
Having a well-defined long-term direction for business processes and OSS implementation reduces investment risk.
NGOSS delivers measurable improvements in development and software integration environments.
Integration of software with standard interfaces is significantly faster, reducing cost of bringing a new software system into an existing environment.

26. Business Benefits of Using NGOSS
Integrating using NGOSS interfaces becomes a repeatable process, saving time and money on each project and improving success rates
Definition of Use Cases and requirements becomes easier across service providers/supplier and supplier/supplier partnership relationships when the common language provided the various NGOSS frameworks are used.
Automation enables lower operational expenditure.

27. Business Benefits of Using NGOSS
When automated systems are in place, making changes in a well designed, well-understood environment is straightforward.
Reacting to a need to change a service offering, a billing option or a quality of service requirement becomes an easy to follow process rather than significant changes that require lengthy testing.

28. Q&A 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives
4. How Do We Do?
5. Business Benefits
6. Q&A