1. The Leader’s Voice

2. “Leadership is the art of accomplishing more than the science of management says is possible.”
Colin Powell
The Leadership Secrets of Colin Powell

3. “Who were you leadership role models?”

4. Who were your leadership role models?
Business leader
Political leader
Community leader
Family member
Coach
Teacher
Other

5. How would your senior manager rate his or her communication ability?
Very effective
Somewhat effective
Not very effective
Not effective at all
Not sure

6. How would you rate your senior manager’s communication ability?
Very effective
Somewhat effective
Not very effective
Not effective at all
Not sure

7. Clarke & Crossland 30% effective 70% ineffective
86% of followers believe that executives think they are effective.
17% of followers believe executives are effective.

8. “The State of the CIO”
The personal skills most important for CIO success
70%
58%
46%
31%
19%
17%
10%
Effective Communication
Understand Business Process and Ops.
Strategic Thinking and Planning
Thorough knowledge of technical options
Negotiations skills
Ability to influence/salesmanship
Technical proficiency
Study by CIO Magazine involving 500 CIO’s and CTO’s

9. Gallup and Supplee 71% Poor at communicating Petty and critical
Took credit for other’s performance.

10. Understand
Agree
Care
Take appropriate action
Four fatal assumptions.

11. Channels
Factual
Emotional
Symbolic

12. “Reason without emotion is neurologically impossible.”
Dr. Antonio Damasio

13. “The emotions are adaptations, well-engineered software modules that work in harmony with the intellect and are indispensable to the functioning of the whole mind.”
Steven Pinker, MIT Center for Cognitive Neuroscience

14. When leaders fail to communicate in facts, emotions, and symbols, constituents will fill in the blanks.

15. “A leader has only his or her language as a ‘tool
“A leader has only his or her language as a ‘tool.’ To say language is everything to the leader is not an overstatement. It’s a fact.”
Tom Peters

16. “Nearly all leaders are eloquent in voice, and many are eloquent in writing as well. They do not merely have a promising story; they can tell it persuasively. When such linguistic intelligence is yoked to considerable personal intelligence, one has the makings of an effective communicator and, perhaps, a promising leader.”
Howard Gardner, Leading Minds

17. Leadership communication is an inside out game.

18. Authenticity
Genuineness
Credibility

20. International Norm 21% Ambitious 88% Honest 40% Broad-minded
20% Caring
66% Competent
28% Cooperative
20% Courageous
33% Dependable
24% Determined
42% Fair-minded
71% Forward-looking
88% Honest
23% Imaginative
6% Independent
65% Inspiring
47% Intelligent
14% Loyal
17% Mature
8% Self-controlled
34% Straightforward
35% Supportive

21. Followers Want Honest Forward-looking Competent Inspiring
Kouzes and Posner, The Leadership Challenge

22. Source Credibility
Trustworthiness
Expertise
Dynamism

23. Leadership Trustworthiness Expertise Dynamism Honest Forward-looking
Competent
Inspiring

24. “Communication which inspires, enables and strengthens with the purpose of raising the conviction, consciousness and competence of others.”

25. Factual Channel

26. Factual Channel People love facts.
Facts may not be boring, but you might be.
Facts alone seldom persuade and rarely inspire.

27. “Communications Problem #10: Use of boring language and lack of interesting material.”
Roger Ailes, You Are The Message

28. “Every year since 1950, the number of American children gunned down has doubled.”

29. 1950 10
1970
10,485,760
1973
83,886,080
1995
350,000,000,000,000
The Facts
Author and Ph.D. Joel Best showcases a factual "transformation" in his book, Damned Lies and Statistics: Untangling Numbers from the Media, Politicians, and Activists. "Every year since 1950, the number of American children gunned down has doubled." A Ph.D. candidate used this statistic to open his dissertation, and his advisory committee accepted the thesis without challenge. The student innocently quoted this "fact" verbatim from another source that Best chooses not to cite.
As Best did, let's crunch some numbers. If ten children had been shot in 1950, then in 1970, 10,485,760 children would have been slain. By 1973, the number would have jumped to 83,886,080. By 1995, 350 trillion (rounding to the nearest 10 trillion) children would be shot each year.
The original statistic, reported by the Children's Defense Fund in 1994, is "The number of American children killed each year by guns has doubled since 1950." This fact, transformed accidentally, we presume, then quoted innocently leads to incredulity.

30. HIV
Ninety percent of all HIV infections are in Sub-Saharan Africa.

31. 90% of all HIV infections are in Sub-Saharan Africa

32. Facts alone seldom persuade and rarely inspire.

33. Communicating facts well requires the same skill as good story telling.

34. How big is an acre of land?
Read this story in the book.

35. About the size of an American football field.
Read this story in the book.

36. How much pizza per/person is served in America each year?
Read this story in the book.

37. About 18 acres per/person.
Read this story in the book.

38. Standard railroad gauge: 4 feet, 8 and ½ inches
Read this story in the book.

39. Standard railroad gauge: 4 feet, 8 and ½ inches
Read this story in the book.
Standard railroad gauge: 4 feet, 8 and ½ inches

40. We follow leaders because of how they make us feel.
Follow because of how .
We follow leaders because of how they make us feel.

41. Emotional Channel Emotions give power to communication.
Reason without emotions is impossible.

42. Learning Leadership 40% Family members 26% Teacher or coach
11% Community leader
7% Business leader
4% Political leader
3% Professional athlete
2% Entertainer
7% None/Other/Not sure
Source: Public Allies Survey 1998

43. “Long-distance phone service, electronic mail, faxes, and video-conferencing should have made the face-to-face business meeting obsolete. But meetings continue to be a major expense for corporations and support entire industries like hotels, airlines, and rental cars. Why do we insist on doing business in the flesh? Because we do not trust someone until we see what makes him sweat.”
Steven Pinker, How The Mind Works

45. A leader without symbols is like Elvis without hips.

46. From a rabbit’s foot to a rosary, symbols are the shortcuts to the great truths that guide our lives.

47. “Telling stories, in the sense of registering what happens in the form of brain maps, is probably a brain obsession and probably begins relatively early both in terms of evolution and in terms of the complexity of the neural structures required to create narratives. Telling stories precedes language, since it is, in fact, a condition for language, and it is based not just in the cerebral cortex but elsewhere in the brain and in the right hemisphere as well as the left.”
Antonio Damasio

48. “What we sell is the opportunity for a 43 year-old accountant to dress up in black leather, ride through small towns and have people be afraid of him.”
Harley executive, quoted in Results-based Leadership
Question for the audience. What story does your product or services tell?

49. The language of constituents.
This is the set up slide to the Midol story. Give background about the case and what Heather Shirley was trying to accomplish.

50. “Other PMS symptoms include gastrointestinal distress, headaches, rashes, muscle and joint pains, fatigue, gingivitis, heart pounding, imbalance, hot flashes, over-sensitivity to sounds and smells, agitation, and insomnia…”
WebMD
This what kids found before the Mighty Midols.

51. Product Brand Communication

52. Leaders must communicate a million complicated things when they fail to communicate a few simple profound ones.

53. Make sure the words are yours.
Push them from the very bottom of your soul.
The performance will take care of itself.

54. tompeterscompay!
tompeterscompany! is a global company that introduces, implements, and integrates learning to the point of results. Founded and chaired by renowned author and management guru Tom Peters.

55. The Leader’s Voice
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