1. Leading Change: Building a Resilient Organization
Cindy Browne

2. Agenda What’s going on with change? What is resilience?
Why is it important?
What is a resilient organization?
How can I increase my station’s resiliency?
What does this require of me as a leader?

3. Change is Changing
More change
Faster pace
More complex

4. Our Old Experience with Change
Change events
TIME

5. The Reality of Change Today
TIME

6. Resilience
The ability to absorb high levels of change without displaying dysfunctional behavior.
*Daryl Conner, Conner Partners
Reactive model

7. Resilience
The ability to bounce back - and, in fact, to bounce forward - with speed, grace and determination.
*Michael Bell - Gartner Research

8. Resilience
The ability to continuously anticipate and adjust to trends.
The ability to dynamically reinvent business models and strategies as circumstances change.
To change before the case for change becomes desperately obvious.
* Gary Hamel - consultant & author

9. Why is Resilience Important?
Change is changing
Assumed virtue no longer guarantees success-we need continual renewal
Working to get better vs. working to get different
People and organizations shutting down endangers the status quo!

10. Attributes of Resilient Organizations
View change as an on-going process
Tolerate ambiguity
Encourage productive resistance
Practice “Sober-Selling”
Manage their change capacity
Make resilience a priority

11. 1. View Change as an On-going Process
See change as the natural order of things
Expect change to be a constant
Regard change as a process not an event

12. 2. Tolerate Ambiguity Ambiguity = Not clear or distinct
Ambiguity is what is; uncertain is how we feel about it
Need to be OK with the discomfort of feeling uncertain due to the ambiguity inherent in change
Need to be OK with not being in control

13. 3. Encourage Productive Resistance
Resistance is neither good or bad; it’s a natural attachment to the status quo
Constructive resistance can improve the change
If you try to sidestep or repress resistance, it goes underground
Better to give it a legitimate way to surface and be resolved

14. 4. Practice “Sober-Selling”
We tend to oversell the positive aspects of change and undersell the negative
This creates a gap between expectations and what actually happens
The gap creates surprise, a sense of things being out of control and discomfort
Sell the benefits, but don’t ignore the cost.

15. 5. Manage Change Capacity
Think of it as your station’s change budget
Be aware of all the changes going on and their impact on your staff
Don’t introduce major change when the station is at capacity

16. 6. Make Resilience a Priority
View it as a strategic necessity, right up there with efficiency and effectiveness
Devote time and resources to building this capacity

17. Increase Your Station’s Resilience
Demystify change
Consistent approach to change
Influence cultural values, beliefs and assumptions

18. 1. Demystify Change
We talk a lot about changing, but very little about change
Don’t treat it like a black box - we may not be able to control change, but we can understand it better
Develop a base-line understanding of change dynamics
Does your staff understand how change works?

19. 2. Consistent Approach to Change
We have a process….we’ve done this before..we’re not out of control
Think through the steps of change planning to up your odds of success
Develop an acceptable way for resistance to be expressed and resolved
Do you have a change planning process?

20. 3. Influence the Culture Culture =
Behaviors (Observable)+ Beliefs & Assumptions (Hidden)
The way we do things around here
A shared viewpoint developed over time

21. 3. Influence the Culture Culture is reflected in:
Oral + written communications
Organizational structure
What is measured and controlled
Policies and procedures
Reward systems
Stories, legends, rituals, symbols
Facility design

22. 3. Influence the Culture
Culture either evolves on its own or is designed to support the organization in achieving its mission.
Which describes your culture?

23. 3. Influence the Culture Know your culture
Understand which aspects of the culture support change and resilience and which don’t
Plan how to support good aspects and replace detrimental aspects with new beliefs, behaviors and assumptions.

24. 3. Influence the Culture Has this happened to you?
When there’s a gap between the culture and the objectives of your change, culture always wins.
Has this happened to you?

25. Leading for Resiliency
Increase your own resilience
Work on your EQ (Emotional Intelligence)
Shift from reactive (change victim) to proactive (change leader) stance
Cultivate organizational resiliency as a strategic priority

26. Resilience Assessment
What kinds of resilience assets do you see in your station?
What resilience deficits concern you and why?
R = Magnitude x Frequency of Change
Time + Expense + Emotional Energy

27. Resilience Quotient R = Magnitude x Frequency of Change
Time + Expense + Emotional Energy
The goal is to keep R high, decreasing the denominator even as the numerator increases

28. Resources Managing at the Speed of Change, Daryl Conner
The Quest for Resilience, Gary Hamel and Liisa Välikangas (HBR 9/03)
Leading Change, John Kotter
Leading in a Culture of Change, Michael Fullan

29. Leading Change: Building a Resilient Organization
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