1. still LISTENING, LEARNING and CHANGING
CMI eNGAGE
still LISTENING, LEARNING and CHANGING

2. still LISTENING, LEARNING and CHANGING
WELCOME CMI eNGAGE 2014
still LISTENING, LEARNING and CHANGING

3. Welcome Steve Heappey Director of Service Delivery
Website:
Facebook:
LinkedIn:

4. Our change agenda good brand & products – qualifications/student fee
more business development – better collateral/marketing support
better service – more responsive and easy to access
better process/systems – uploading, clunky, moderation

5. We ARE IMPROVING …but still have loads to do April Survey Results 2013
2014
would recommend
67%
89%
would give testimonial
24%
55%
service
76%
93%
resources available
74%
83%
…but still have loads to do

6. We value our partnership with you
thank you for your business
and welcome to
CMI ENGAGE 2014

7. Agenda sharing best practice supporting your business
standardisation exercise
working with you locally
questions and discussion

9. We: want better led and managed organisations
help increase the number and standard of professionally qualified managers
live our values:
professional – highest standards, accountable, ethical
passionate – energy, enthusiasm, making a difference
practical – smart, responsive, grounded in the real world
progressive – do better, challenge the status quo

10. 2 out of 5 managers are not up to scratch
only 47% feel they have the skills and knowledge they need
<10% new managers receive formal training in first two years

11. Mld builds business
23%
32%
professional management Diplomas ranked similarly to MBA’s for resulting in improved productivity: 84% & 86%
Chartered Managers deliver £362,176 in added value to their organisation
organisational performance
people performance

12. Management needs a change of direction
Stop excluding. Start including.
Stop controlling. Start coaching.
Stop confusing. Start clarifying.
Stop resisting change. Start embracing it.
Stop competing. Start collaborating.

13. have a great day CMI ENGAGE 2014 Steve Heappey
Director of Service Delivery
Website:
Facebook:
LinkedIn:

14. Sharing Best Practice Workshop
Quality Manager

15. Introduction to Exercise
Common weaknesses in learner work experienced for 001 units
Allow discussion in relation to a variety of options that could be used to assess and present evidence.
Popularity and familiarity with Units.

16. The Exercise Discuss the following:
Common difficulties experienced by learners
Challenges faced by tutors
The teaching and learning strategies
Share different methods of assessing and presenting evidence
CMI and other resources available to tutors and learners
Discuss best practice in assessment and internal verification practices at your centre
Record and Feedback Findings - Template in Packs

17. Delivery AND Assessment Guidance
Front-load 1 or 2 units for early achievement.
Use of 001 units as a bolt-on to other sector specific qualifications.
Good Practice Guidance and Study Resources.
Focus Command Verbs and Context of Learning Outcomes
Word count guidance for learners
Use of Appendices
Submission of work in word-processed document (Not PDF) for prevention of malpractice

18. Delivery and Assessment Guidance
Ensure learner work is sign-posted to assessment criteria regardless of activity/method used.
CMI Templates:
Recording of Professional
- Recording of Presentation Assessment Feedback
- Assignment Brief and I.V. Checklist
- Mark Sheets
CMI External Marksheets can be used for assessing your own assessment briefs: -

19. Internal Verification Guidance
Formative and Summative IV Feedback Form QA Approved centre IV feedback form
IV Strategy to consider:
Candidates/Learners /cohort
Assessors
Methods of assessment
Evidence types
Assessment sites
Completed units
Records/systems for recording marks
IV Role – Plan, Operate and Evaluate assessment and quality assurance systems. CMI IV checklist QA 1.9

20. Supporting Your Business
Penelope Summerfield, Head of Awarding Body & Compliance
Michelle De Bank-Burgess, Customer Data Manager

21. Hub developments Further Developments
Centres are involved in the development process
We have improved the on line guidance
Planned Hub Developments for 2014/2015 are:-
Registration Hub Developments coming soon
Approvals due late summer
Moderation end of the year
External Marking early 2015

22. Compliance Update Ofqual – Have increased their monitoring activities
Welsh Government – Have published their own GCR
SQA – Have launched new principles
Key focus for 2015
Preventing Malpractice
Data
Standardisation

23. Support Resources Quality Managers
All Centres will have had one visit/audit by August 2014
QM Admin duties moved to HQ
Response times have improved
Customer Services
We cover registrations, certifications, staff approvals and hub support
Single point of contact
Any Feedback?

24. website Website redesigned and recently launched 70,000 monthly users
Qualifications #1 destination
Win more business
‘Qualification finder’ diagnostic
Listing in the Centre Directory
Streamlining administration
Access to Hub
Qualification resource library
Information
Centre resources
Policies and procedures

25. website

26. new brand identity.

27. MARKETING SUPPORT TOOLKIT.
I’ve embedded a hyperlink on this slide which goes to the web page

28. MARKETING SUPPORT TOOLKIT.
Collateral
Event materials
Research reports & statistics
Social media campaigns & links
ANYTHING ELSE?
We need to know whether there are any other materials they might need.
They can either let you know or on the web page write a comment on the form and send it through to us.

29. Qualifications Introducing our new qualifications Level 8 update
New NVQs
In general
we are reviewing qualification portfolio and rationalising in order to make more fit for purpose
Can we get general feedback about centres who attract funding for our qualifications and which ones?

30. CMI Achieve Focus: Management & leadership practice
Launched Feb 2014
Focus: Management & leadership practice
Free Member benefit
Companions – CEO, MD Senior Managers
Fellows – other member grades
640 members are now signed up to the programme and taking active part

31. How else can we support you?

32. Standardisation Activity
Quality Manager

33. Key theme identified in moderation and marking
Command verbs tell the assessor specifically what the learner must to achieve the criteria
They must not be substituted
Command verbs are part of every QCF qualification and QCF definitions can be found online

34. 10 Common Command Verbs in Qualifications
Find the sheet in your packs
Discuss the verbs and identify the correct definition
i.e. If you think that “analyse” (verb a) means “state or show accurately” (explanation 6) your answer would look like this:

35. How did you do? Analyse = 6 Compare = 8 Define = 10 Describe = 3
Discuss = 7
Evaluate = 5
Examine = 9
Explain = 4
Identify = 2
Justify = 1

36. Next task... In your packs, please find the following:
3001V1 Assessment activity
7001V1 Assessment activity
In groups, review the learner work andanswer the following questions:
Has the command verb been met?
Explain what the learner has done to meet it/or what they must do to meet it if it has not been met
What written feedback would you provide to the learner on this criterion specifically?

37. Here’s what we think... 3001V1 Assessment activity Question 3001
Our Response
Has the command verb been met in this work?
Yes
Explain what the learner has done to meet it/or what they must to meet it if it has not been met
The learner has considered several key approaches that develop relationships and explained them using examples of what the approach may result in.
What written feedback would you provide to the learner on this criterion specifically?
You have clearly explained several things that can be used to develop the relationships with the team. Your examples show that you understand some of the impact these approaches may have.
3001V1 Assessment activity

38. Here’s what we think... 7001V1 Assessment Activity Question 7001
Our response
Has the command verb been met in this work? No
Explain what the learner has done to meet it/or what they must to meet it if it has not been met
The learner has talked about what strategic objective are and touched on why they are important but there is no evaluation in this piece of writing. This is more like an explanation. Also, it has gone off topic, the criterion asks for an evaluation of the impact, not what they are and why we have them.
What written feedback would you provide to the learner on this criterion specifically?
You have clearly explained what strategic objectives are and why they are important. You now need focus on the impact achievement of objectives on ambitions by evaluating. This means detailing the strengths and drawbacks, coming up with reasoned judgement and where possible, supporting your work with theories of models.
7001V1 Assessment Activity

39. Here’s what we think... 5001V1 Assessment activity – if we have time
Question 5001
Our response
Has the command verb been met in this work?
Yes
Explain what the learner has done to meet it/or what they must to meet it if it has not been met
This is a detailed evaluation, laid out in a simple table which is just one way to help structure an evaluation.
What written feedback would you provide to the learner on this criterion specifically?
A clear evaluation on how the achievement of your development plan could affect the strategic objectives of your organisation. You could have further improved this by providing clear links to some theories or models and included the actual strategic objective that has been impacted
5001V1 Assessment activity – if we have time

40. Malpractice & Maladministration what is it?
Examples include failure to maintain appropriate records within the centre, falsifying records to claim certificates, not registering learners with CMI after learners have paid for a qualification etc
Internal quality assurance can identify plagiarism, multiple learners using the same work for submission.
Each centre should have THEIR OWN policy and adhere to it and also be familiar with the CMI Policy and Procedure and implement accordingly

41. Preventing Malpractice & Maladministration
CMI will focus on preventing Malpractice and Maladministration
Role of the centre is vital in notifying the Quality Manager
The centre should use their own Policy and procedure but also inform the QM immediately
Depending on the nature of the issue CMI may also investigate the issue to ensure compliance
The Quality Manager will also review this during centre visits.

42. Working with you locally
Paul Ryan
Chair – West Midlands Regional Board

43. Final questions and discussion
with the CMI team
still LISTENING, LEARNING and CHANGING

44. We value our partnership with you
thank you for your business
and joining us at
CMI ENGAGE 2014