1. Introduction and course organization
Course: Quality Management
MAS ETH MTEC
Fall 2014
Dr. Andrew Kach
Chair of Logistics Management
Department of Management, Technology, and Economics
Swiss Federal Institute of Technology Zurich

2. Content The Chair of Logistics Management at ETH
Goals, content, and structure of the course
Course material
Grading

3. 1. The Chair of Logistics Management at ETH
We’ll touch some topics of finance in the module. But this is only, because a lot of risk management principles can be shown best on capital markets.

4. Areas of expertise and research
Markets
Topics
Supply Market
Logistics Market
Product Market
*Strategy
Networks
Actors
Relationships
Suppliers
Logistics
Service
Providers
Customers
Behavior
Risk
Activities
*Innovation
Purchasing and Supply Management
Logistics and Transportation Management
Business
Marketing Management
Supply Chain Management
*Sustainability
Entrepreneurship

5. Our team works closely with managers and companies
Teaching
Research
Industry projects
Degree programs in management at the ETH (MSc, MAS, MBA SCM)
Executive training (various Executive MBA programs)
Company-tailored in-house training (seminars and workshops with dedicated topics)
Training in cooperation with partners and professional associations (e.g. CSCMP, CAPS Research, BVL, GS1, ÖPWZ, SVME, BME, etc.)
Other teaching activities (e.g., "Netzwerkmanagement für logistische Prozesse")
Main research fields:
Purchasing and supply management
Logistics and transportation management
Business marketing management
Supply chain management
Research approaches:
From basic research to mission oriented research
Collaboration with international partners
Duration: From months to years
Practical projects with companies from various industries
Ability to cover the entire process
Analysis, concepts, implementation, follow-up
Data collection, data analysis, interviews, workshops, facilitation
Duration: From days to months

6. Research activities: Strong ties with international collaborators
Chair of Logistics Management ETH Zürich

7. The course team Dr. Andrew Kach Office: WEV F 125
Office hours: by appointment

8. 2. Goal, content, and structure of the course
We’ll touch some topics of finance in the module. But this is only, because a lot of risk management principles can be shown best on capital markets.

9. General information
ECTS credit points for this course: 3 credit points
Prerequisites: Solid knowledge surrounding general management practices
MAS ETH MTEC (1st/3rd Semester, Elective Course), MSc ETH SCM, Mobility, etc.
Quality Management Extended Schedule
September 17 through December 17, 2014
Date (2014)
Module
Assigned Cases / Readings
(Cases are due/discussed on the day posted)
Presentations (Tentative)
Sept 17
Syllabus & Introduction
Module 1/2 24
Module 3
Case - Gerber (In-Class)
Oct 1
Module 4
Case - Catalan Bar and Grille (In-Class) 8
Module 5
Mgt. Planning Tools / Leadership Theories 15
Case - Quality in Practice (Assigned)
Teams 1, 2, 3 22
Module 6/7
Self-Managed Teams (Leadership Exercise) 29
Module 8
Nov 5
Case - Deere & Company (Assigned)
Teams 4, 5, 6 12
Module 9
Case - Equipto Inc. (In-Class) 19
Module 10/11
(Measurement Exercise) 26
Module 12
(Reliability Exercise)
Dec 3
Module 13/14
(Measurement Exercise Revisited) 10
Case - Welz Business Machines (Assigned)
Teams 7, 8, 9, (10)
Final Exam Review Week

10. Course objectives
Broad survey of the topic quality management: From basic quality management theory to implementation
Emphasis on:
Clear and concise terminology
Structured approaches
Current research
Cases and insights from industry
At the end of the course, you will be able to apply quality management practices and theory in an understandable, reliable, and defendable process.

11. Organization of topics
Date
Module
Topic
Part I: The Quality System 1
Introduction
Module 1
Module 2
Introduction to Quality Management: Why should we care?
Total Quality in Organizations 2
Module 3
Philosophies and Frameworks
Part II: The Management System 3
Module 4
Focusing on Customers 4
Module 5
Leadership and Strategic Planning 6
Module 6
Human Resource Practices
Module 7
Process Management 7
Module 8
Performance Measurement & Strategic Information Management 9
Module 9
Building and Sustaining Total Quality Organizations
Part III: Six Sigma and the Technical System 10
Module 10
Principles of Six Sigma
Module 11
Statistical Thinking & Applications 11
Module 12
Design for Six Sigma 12
Module 13
Tools for Process Improvement
Module 14
Statistical Process Control 14
Review
Exam Review

12. 3. Course material
We’ll touch some topics of finance in the module. But this is only, because a lot of risk management principles can be shown best on capital markets.

13. All teaching material can be downloaded from our website
Downloads:
Handouts (Also posted on the course website mentioned below)
Assignments (Cases)
Additional readings to support the learning process
Please check our course website:
All handouts, assignments, and additional readings can be found, free of charge, for download at the course website. Furthermore, module outlines and other materials can be found here.

14. 4. Grading
We’ll touch some topics of finance in the module. But this is only, because a lot of risk management principles can be shown best on capital markets.

15. Performance evaluation
Course evaluation will be based on:
4 or 5 case studies (depending on class size):
Individual performance (“Write ups”): Each student submits individual case write-ups (max. 2 pages; Font: Times, 12pt). They have to be turned in prior to the beginning of the class (5:15pm) in hard-copy and will be evaluated.
Group performance (“Group case / Project”): A group case is also presented and analyzed by two or three students. The members of the presenting groups do not submit individual write-ups. Their performance is evaluated based on their presentation, discussion, and slides. The slides have to be send by to the instructor prior to the beginning of the class (source files, no pdfs!).
Exam (TBA 2015)
If not stated otherwise, the lectures, case studies, and guest speaker presentations will be relevant for the exam.
Write ups (individual performance)
25%
Group case (group performance)
Exam (semester end, Dec. 18)
50%
Total
100%
+ Class participation: Up to 10% extra credit

16. Example of how the case study presentation system works
Group 1
Group case
Present solution
Submit slides
Individual write-ups
Submit write-ups
Individual write-ups
Submit write-ups
Individual write-ups
Submit write-ups
Group 2
Group case
Present solution
Submit slides
Individual write-ups
Submit write-ups
Individual write-ups
Submit write-ups
Individual write-ups
Submit write-ups
Group 3
Individual write-ups
Submit write-ups
Group case
Present solution
Submit slides
Individual write-ups
Submit write-ups
Individual write-ups
Submit write-ups . . . . .
Group n
Individual write-ups
Submit write-ups
Individual write-ups
Submit write-ups
Individual write-ups
Submit write-ups
Group case
Present solution
Submit slides

17. Questions?