1. Staffing the Business Finding, Hiring, and Retaining the Best People
Chapter 17

2. Staffing No business can be better than the people who run it
The staffing objective is to have
the right people
with the right skills
in the right places
at the right time

3. Determining the Firm’s Personnel Needs
Developing jobs from tasks
identifying the critical tasks
job descriptions
Developing the staffing plan
Developing the staff inventory

4. Recruiting Personnel Promoting from the inside or outside
The selection process

5. Retaining Personnel Performance appraisals
when
performance criteria
Dealing with poor performance
Terminating workers

6. Staffing Issues Determining pay levels Training and education
cross versus horizontal training
boss preparation time

7. Discussion Questions
Define staffing and explain why staffing is vital to the long-term success of the business.
Identify and describe the three parts to determining the firm’s personnel needs. Explain how they are related to the firm’s business plan.
Identify what a critical task is and how it is handled in staffing an organization.

8. Discussion Questions
Is it better for a firm to promote from within or go outside the firm when filling a job? Explain your answer.
What does a firm’s hiring process tell a potential employee about the business?
What are the most important pieces of information found on a job application form? What should a manager do with them? Explain your answer.
What is the best procedure for conducting a performance review?

9. Discussion Questions
Describe how a manager should deal with an employee whose performance is very good so he/she will continue to excel.
Describe how a manager should deal with an employee whose performance is poor so that his/her performance will be great in the future. When should a poor performing employee be fired? How do you fire a poorly performing employee?

10. Discussion Questions
To keep good employees all you have to do is pay them enough. Do you agree or disagree? Explain your answer.
Is it the employer’s or employee’s responsibility to keep their job skills up to date? Explain your answer.
Explain why staffing is included as part of the directing business function.