1. What is shaping the public sector industry
What is shaping the public sector industry. Current and future trends in Government.
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2. HP has spoken to customers in the Public Sector in different countries focusing on Government entities at all levels; local, state, municipal and federal. We also talked to Government specialists in and outside HP to better understand the current climate. The following are the results of these conversations which helps us examine the current and future trends in the Government sector.
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3. Public Sector – Government Agenda
Reality check
Trends
Social Trends
Environmental Trends
Business Trends
Regulatory Trends
Technology Trends
Customer highlights
Business
Workflow
Challenges and Opportunities
How HP can help
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4. Reality check
Recession, bank rescues and fiscal stimulus packages have sent budget deficits soaring
Big increase in public debt is worsened by aging populations, and unemployment
Mounting public debt jeopardizes the sustainability of economic recovery
Every policy maker understands that the current situation is unsustainable
Ending the fiscal and monetary stimulus will be much harder than starting it
In most countries the economy will remain enormously reliant on government support for a while
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Source: IDC Government Insights

5. Citizens higher expectations and demands
Social Trends
Citizens higher expectations and demands
Citizens are requiring their governments to change the way they manage themselves and the spending of public money – performance management and accountability is on the rise
Easier, on-demand access to information and services
Faster, automated document submission and retrieval
In general, citizens have higher expectations towards PS agencies.
They demand more from their governments in terms of accountability – transparency where tax money goes, measuring success of specific actions (quantify), etc.
They are more and more technology savvy and expect agencies to provide same standard than the one they are using every day, i.e. easier on demand access to information (tax decision) and services (driving licence renewal)
Companies have same expectations towards government, they expect faster automated document submission and retrieval (company registration, business VISA application for their employees)
Similarly, Students, Patients have higher expectations towards Schools and Universities (faster retrieval of curricula) and towards Hospital (faster admission, elimination of medial errors)
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6. Environmental Trends
Environmental
Governments are to show example by giving evidence of their initiatives and results
Demand more environmental information from their providers and manufacturers on the equipment purchased. If not provided they simply deal with another vendor or manufacturer
Must follow regulations that they themselves impart such as environmental ISO, etc.
Governments in general are investing in Green IT and sustainability/innovations to delivers its contribution to achieving Copenhagen goals
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7. Budget Constraints Mounting pressure to: “Do more with less”
Business Trends
Budget Constraints
Mounting pressure to:
Cut costs
Consolidate hardware
Simplify processes
Streamline management
“Do more with less”
Critical need for increased collaboration to cut cost by sharing resources (e.g., homeland security, digital certificates in Spain and Portugal, etc.)
With the recent economic crisis from which governments are recovering progressively, PS agencies need to do more with less, and face a pressure on costs …
Furthermore, there is an increasing need to collaborate between different government bodies due to security reasons but also in an effort to cut cost by sharing resources, and ultimately have a more efficient business model.
For example: Spain and Portugal agreed to collaborate on the validation of digital certificates allowing Spanish and Portuguese citizens to communicate with public administration in either country
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8. Compliance to regulations
Regulatory Trends
Compliance to regulations
Records Retention
Content Management (GEVER/DOMEA in EMEA)
Carbon Footprint
Access to Personal Information
Regulations between federal and local government bodies (e.g., Germany)
A lot of regulations have appeared in the market, some specifically for Public Sector, making it difficult for agencies to comply with all of those which applies in time.
Record Retention – invoices, HR files usually years
Content Management – GEVER/DOMEA in EMEA
Carbon Footprint – Gov’ts are to show example by showing evidences of their initiatives and results
Access to Personal Information - Citizen files found in Public Transportation (UK), Court Case files copies found in the Jury’s room prior to the trial (Australia)
Revisions to the German legislation included regulation of the cooperation between the Federation and the Länder (regional governments) in the planning, development and operation of the IT systems required for effective performance
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9. Tighter IT security requirements
Technology Trends
Tighter IT security requirements
Privacy is a major issue – personalization must be based on data protection and human rights obligations and laws
In general, governments are taking action to improve security:
future identity card (Germany)
biometric visas (UK)
Confidential documents found in output trays
New requirements on imaging and printing devices
Privacy is a major issue – personalization must be based on data protection and human rights obligations and laws - – a role based information asset and classification system with individual authentication for all systems is needed to ensure data privacy
In general Governments are taking action to improve security:
The design of the future German identity card has been unveiled. Credit card sized and made of polycarbonate, it will be issued from November 2010 on. The new card aims to ease the citizens' transactions with government and businesses and to increase security as well as to enhance public confidence in electronic services.
UK Border Agency has launched fingerprint checks at the border for passengers with biometric UK visas(which protect again identity theft), entry clearances and identity cards for foreign nationals
When thinking about securing our IT, organizations used to think about securing the network with firewalls and encryption, then later on the applications with access controls.
Recently as incidents occurred such as confidential documents found in output trays of printers, organizations and in particular Public Sector Agencies realize the importance of securing the devices themselves, and new security requirements have emerged on those devices.
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10. Need for collaboration across Government agencies
Technology Trends
Need for collaboration across Government agencies
Information sharing between disparate systems and locations
e.g. Courts, Police, Probation
National and International
e.g. Europol, Interpol
Commercial Taxation (defines & collects taxes on goods transported by trucks/ships/planes), Transportation (wants to know which goods are going to transit on the roads), Civil Supplies (wants to know when the goods will be delivered).
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11. Key IT Initiatives Content Management / Document Capture
Technology Trends
Key IT Initiatives
Content Management / Document Capture
Distributed capture
IT modernization, consolidation
Citizen Self-Service, e-filing
MPS (Managed Print Services)
Cloud Computing, specially in geo-technology and GIS
Social Media for citizen engagement
Investment in broadband
Facing those challenges, PS agencies have embarked in IT initiatives.
Content Management – driven by the agencies need to categorized, archived and retrieve documents (answer to citizen query, or to legal issues)
Distributed capture – driven by need to reduce/eliminate courier expenses and expensive faxes
IT modernization and consolidation – driven by the need to reduce the maintenance costs of custom and inflexible developments
Citizen self service, e-filing – provide on demand service to answer citizen demand and reduce costs (e.g. applying for a VISA online)
MPS – PS agencies have a lot on their plate and want to concentrate on serving citizen rather than having to manage the IT infrastructure
Experimenting in Cloud Computing, specially in geo-technology and GIS
Use of new technologies such as Social Media for citizen engagement
Investing in broadband and the potentatial of the internet
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12. Customer highlights…
Business
Workflow
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13. How are our customers adapting?
BUSINESS
During a down economy there is less spending on services and supplies. Government agencies in general have less money to purchases supplies and less money for service maintenance contracts, etc.
Paying more attention to reliability
Focusing on immediate improvements of existing systems and processes with minimal additional investment – use what we have to its maximum potential
Establishing and improving standards across departments and different government bodies – more security and less margin for errors
Prioritizing projects that are cash efficient and have fast return on investment – deliver value early to fund next phase of implementation
Info from customers and IDC Government Studies
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14. “HP technology has definitely changed the way we work
“HP technology has definitely changed the way we work. Now we can map the fires in real time and pass that information to the men and women on the ground to help them make better tactical decisions. It’s affordable, it’s easy to use, and we’ve proven that the technology works.” Tom Patterson Fire Management Officer – U.S. Bureau of Land Management
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15. Customer highlights…
Business
Workflow
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16. How are our customers adapting?
WORKFLOW
Keeping electronic copies of all maps (legal records) which they scan. This gives them security in case the original is damaged or destroyed (fire, terrorist attack, etc.)
There is more information on-line and the availability to scan/create information electronically is extremely important
Using large multifunction machines more widely as a tool to help on electronic content management
Recycling – consumables and hardware. Preach by example
Experimenting with Social Media as a way of engaging citizens – listening as well as informing
Speeding up workflows using mobile devices, telecommunications and the Internet – investment in broadband
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17. ”Most of our maps are now available online as is most of our data
”Most of our maps are now available online as is most of our data. We have interactive web mapping applications as well. We still print hundreds (maybe thousands) of maps per year for our internal customers; planning staff, other departments, reports, and lots of scanning too.” Nick Franchino, GIS Manager, Los Angeles County Dept. of Regional Planning
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18. Technology changes PDF
PDF has become the format of choice for scanning, printing and sharing.
Plug-ins for Acrobat reader such as TerraGo Geo are adding GIS functionality to PDF files and they are used also as a collaborative tool
Scans saved as PDF are also widely used to keep record of maps (specially of orthographic maps) and drawings (field drawings hand marked)
Increase of 3D data analysis usually captured by plane
Team working on 2D converted data at Institut Cartographic de Cataluña
An engineer analysing 3D data captured by plane at Institut Cartographic de Cataluña
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19. “Changes in the industry have revolved around the hardware capability to use and manipulate very large file sizes (some of them over 1GB) and also the amount of data (mostly imagery) now available to us.” Ray Caputo, Geographer US Army Geospatial Center
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20. Cloud computing – suitable for geotechnology
UK Government commits to cloud computing for public sector
VISUALIZED SCALABLE SERVICE
resources are allocated among multiple inter- connected computers acting as a single device
can be readily enlarged
software & data components are shared over the Internet
GIS and the Cloud Computing Conundrum
(GeoWorld September, 2009)
1) it involves virtualized resources …meaning that workloads are allocated among a multitude of interconnected computers acting as a single device;
2) it is dynamically scalable …meaning that the system can be readily enlarged;
3) it acts as a service …meaning that the software and data components are shared over the Internet.
The result is a “hosted elsewhere” environment for data and services …meaning that cloud computing is basically the movement of applications, services, and data from local storage to a dispersed set of servers and datacenters— an advantageous environment for many data heavy and computationally demanding applications, such as geotechnology and GIS
Governments, non-profits and open source consortiums see tremendous opportunities in serving-up gigabytes of data and analysis functionality for free. Their perspective focuses on improved access and capabilities, primarily financed through cost savings
Pros
Cons
Lower operational cost, quicker development times and delivery independence
Enables heavy duty data crunching to better process and explore internet pools of information
Pay for usage reduces fixed expenses on hardware, software maintenance and support
Data and processing is at the merci of the service provided and reliable internet connection
Capabilities limited by market place demand, standards and incentives of the provider
Security concerns, liability, legal position and data-processing ownership and responsibility. Extra precaution is needed
is a good example of early-stage, cloud-like computing.
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Source: GeoWorld, September 2009

21. The role for large format prints
A physical medium - the paper is essential to present complex spatial and design data in a simple, attractive and effective way
Fewer prints needed – due to precise printing and previews that eliminate waste
Precision narrows margin for error
They print maps!
Samples of GIS applications in Government:
Infrastructure and transportation planning
Improve services response time
Segment populations
Land use and urban growth planning
Legislative redistricting
Public natural resources (coastal zone management)
Crime tracking
Emergency management
Taxation analysis and record keeping
Military geospatial support
Public cartography (cadastral), etc.
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22. Recycling
In general, governments are as concern to be environmentally responsible as to portrait a good image - expected-demanded from citizens
They want to reduce their environmental impact when printing
Saving on resources – media, ink, energy – is also common practice since is not only good for the environment but also reduces cost
Recycling of consumables and hardware
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23. Challenges and Opportunities
Situation
Exploding digital content (Doubles every 18 months)
Converging devices on the network
Evolving network security concerns
Increasing regulatory actions including environmental
User-driven print trends
Use of color
Scanning
Challenges
Reduce operational costs
Improve productivity / increase revenues
Increase collaboration with other government agencies
Simplify and reduce footprint
Mitigate security risks
Comply with diverse regulations
Decrease environmental impact
Opportunities
Rationalize print deployment to reduce costs
Promote Redesign critical business processes to improve workflow and cycle times
Assess core vs. context activities; shift resources accordingly
SITUATION:
Technology continues to expand the volume of digital content at a staggering rate.
The costs associated with printing (office printing) are strewn across the organization, not well measured, and therefore hard to control.
Device convergence puts additional strain on the network as well as making security management a never-ending challenge.
Regulatory requirements continue to expand, and with regulation comes paper-trails
Last but not least, these technological advances keep placing more and more power at the users’ fingertips…this changes behaviors in new and sometimes unanticipated ways
CHALLENGES:
The challenges remain the same as they always are…increase revenues and decrease costs with a few special flavors thrown in:
Drive top-line improvement through enhanced productivity and increased collaboration across the value chain (sharing accurate information in a timely fashion is critical)
The urge to add more and more technology must be balanced with keeping things simple and manageable to keep a hold on costs (i.e., fewer moving parts)
The wrong information in the wrong hands can be dangerous (company liability, lost business, etc…)
Regulatory and environmental compliance can also lead to cost increases and potential liabilities
OPPORTUNITIES:
While the challenges can seem many and varied, focusing on three key opportunities can deliver significant value to the organization:
Focus on rationalizing the print environment (Simplification, cost reduction)
Transform operations by improving workflows and cycle times (Create value, innovate)
Get critical resources focused on core activities to YOUR business, outsource necessary, but contextual activities
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24. What does this mean for suppliers?
Source: IDC Government Insights
What does this mean for suppliers?
Slowdown in contract signing, longer sales cycle
Demand for increased evidence of savings - push for transparency in risk
Digital infrastructures needed to provide the platform on which change is based
Resource constrained (human and financial) public sector will require strong allies
Potential for stronger relationships, based on trust and positive results
No time for proposals that suggest “rip and replace”
Public sector executives will be focused on executing changing policies, little time to spend on “awareness raising”, messages must be concise, crisp, clear, compelling
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25. How HP can help help communicate ideas and make better decisions by:
Large Format Printing and Scanning play a key role in Governments´ GIS workflow
help communicate ideas and make better decisions by:
Presenting complex data more clearly and accurately
Making information more visually appealing
Giving more people access to the results of GIS analysis
Shortening the time it takes to print out results of GIS analysis
Providing a low maintenance and low attendance printing solution
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26. How HP can help Demonstrable ROI
HP large-format printers and scanners
Demonstrable ROI
Using the Internet to speed up workflows - HP Designjet portfolio with embedded web servers capabilities
Comprehensive connectivity – HP provides GIS-specific solutions, developed in co-operation with key player in GIS field
Precise equipment that minimizes errors
Increase productivity
Manage high print volumes and peak workloads
Review, check designs, and obtain approvals for faster project completion
Enhanced productivity lowers cost of ownership and reduces overall IT spending
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27. How HP can help Lowering operating costs
HP large-format printers and scanners
Lowering operating costs
Remote printer management for excellent control of your print processes and costs
Preview and print only when needed; avoid trial-&-error prints
Eliminate the costs and delays associated with reliance on local print shops
Low cost per copy with efficient writing system, low ink consumption, and multipacks
Fast processing and printing
Print complex maps fast with HP Double Swath technology
Fast data transmission; process and print at the same time
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28. Balancing the act (Profits, People, Planet)
Considering the environmental perspective can be key to a successful transformation
Optimize resources
Decrease costs and increase value
Reduce risks (security)
Improve productivity
Maximize flexibility
Keep it simple
Ensure its reliable
Meet needs and accommodate some wants
The Triple Bottom Line is actually a concept that HP helped develop
Natural tension always exists between the Profits and People perspectives. This can also be a key impediment to a successful managed print services engagement. Looking at the situation through the third perspective (Planet), can help address this tension
Eliminate opposition to change – many end-users and especially department managers can react negatively to “just another IT cost-cutting scheme which impacts my services”. But it is far less likely that they would want to be seen to react against a scheme designed to save CO2 and promote responsible use of the earth’s resources. This will make people more likely to buy into a change which means they will have fewer printers – if they are expected to print more responsibly and thus print less, they will more readily accept that it makes sense to have fewer printers around.
With education and awareness, you can in fact go one step further and make people feel good about printing (copying and scanning) responsibly. Tell them how many trees their team saved last month versus their baseline output volume – and challenge them to save more trees than other departments. Or substitute trees for CO2. Count the economic costs they saved the company (fewer clicks) and contribute a portion to employee, community or environmental projects in the area so they can see the positive impact their behavior is having. The message is: HP can help you to make this a reality, and we can support you with the communication, awareness, training and reporting that the initiative will need.
On the economics side, it’s important to show clearly how this benefits the customer. If they print less, they pay less – that’s straightforward, but imagine if they used 67% less paper like HP Houston did after our own internal print transformation program? That would be an amazing saving in click charges. On carbon emissions, these will add up to real costs in the coming years: the reputation cost of not being carbon neutral or of not properly measuring the carbon impact of document systems; and potentially the cost of buying carbon credits or finding other ways to offset the carbon emissions caused by the paper, electricity and materials used in the document systems. We can also imagine that as the carbon costs are built into the production cycle for materials such as paper, their cost may rise significantly – so saving paper can also be a worthwhile area for cost savings. Lastly let’s not forget the intangible corporate value this can bring as a story in the Corporate Social Responsibility (or similar) report, and as a contributor to various GRI or UN Global Compact reporting.
Change management challenge
Profits/ Savings
People
opportunity
Eliminate opposition to change
Feel good about printing responsibly
Lower costs, both tangible and intangible
Provide positive story for CSR report
Planet
Decrease consumption
Increase recycling
Decrease carbon emissions
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29. HP Designjet Portfolio and Solutions
How HP can help
END-TO-END
COMMUNICATION EXPERIENCE
MOBILE EXPERIENCE
SIMPLE USER EXPERIENCE
Customer Benefits
24x7
HP Technology and Know-how
HP Designjet Portfolio and Solutions
PAPER
DIGITAL
OUTPUT
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31. Cloud computing Source:GeoWorld September, 2009
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32. Most of the LF printing takes place
GIS workflow
BUILD the GIS
EXPLOIT the GIS
Visualization and publishing
Data Input
Data Manipulation
Data Management
Query and Analysis
Database update & maintenance
Most of the LF printing takes place
Large Format Printing and Scanning: a KEY role of the GIS workflow
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