1. Service Unit Manager Webinar
April 16, 2014
Sheila Kennedy, VP Member Services & Regional Mission Delivery
Susie Lang, Member Services Manager
Jennifer Palmer, Member Services Manager

2. GSGLA Thanks You, Our Volunteers!

3. Webinar How To:
Mute/Unmute
Raise Hand
Audio
Questions

4. Agenda Camp & Program Updates Communications Go Team Updates &
Survey Results
Review Early Bird
Family Partnership Update
Planned Giving Update
NEW Volunteer Web Page Portal & eBiz Tutorial
SU Positions & Recruiting
NEW Plan of Work & Engagement Meetings
SU Retreat
Voices to Vision
Realignment!

5. Camp & Program Updates Annie Markowitz,
Mission Delivery Manager, Environment & Outdoor Adventure Programs

6. Summer Camp Registration 2014
Register online at Click the Camp & Property tab, and select “Summer Camp”
Registrants must already have an online eBiz account or be able to activate one. Please direct all account questions to
Deadline to apply for Camperships is May 9, 2014
All confirmations will be sent by , so please check your spam folder regularly!
Please visit this link to explore all the volunteer opportunities:

7. GSGLA 2014 CAMP WEBINARS
The program department is hosting webinars that are designed for people interested in volunteering at camp or for parents interested in sending their daughters. Visit our website and click the Camp & Property tab, and select “Summer Camp”.
Resident Camp
Thursday, April 17, :30 p.m.
Wednesday, May 7, :30 p.m.
Day Camp
Wednesday, April 23, :30 p.m.
Thursday, May 22, :30 p.m.
Specialty Camp
Tuesday, April 29, :30 p.m.
Wednesday, May 21, :30 p.m.

8. Family Fit Fair 2014 May 31st from 10a.m.-1p.m., $15/participant
Register online at Click the Activities & Events tab
Registrants must already have an online eBiz account or be able to activate one. Please direct all account questions to
Deadline to register is May 16, 2014
All confirmations will be sent by , so please check your spam folder regularly!
Please visit this link to explore all the volunteer opportunities:

9. Program Opportunities
Investing in Me; Leadership Summit     
       July 24th, 2014 // 9am-3:30pm
       The Federal Reserve Bank
Downtown Los Angeles
     Open to Seniors & Ambassadors
               Cost: $15         
Spend a day at the Federal Reserve in Downtown Los Angeles!
Tour of reserve
Discussion of Government careers
Personal Finance Workshop
Resume, Writing & Interview Skills
Snack & Lunch Provided

10. Girl Scouts Leadership Institute
at National Convention in October 2014
Applications now being accepted!!!
What :
The Girl Scout Leadership Institute (aka GSLI) brings together girls from across the nation to help take action on matters that touch the future for girls and for our movement.
Why: Each GSLI participant will plan an issue-specific project to implement back home, creating a wave of action across our Movement!
Who: All Girl Scouts age 14 (by Oct 16th) and older
When & Where: October 16th – 18th, at the National Convention in Salt Lake City, Utah!
How: Elizabeth Chadwick for more information on how to apply at

11. Communication Go Team Update & Survey Results
Cindy Bernsdorf,
Communication Go Team Lead
Melanie Larsen,
GSGLA Communications Manager

12. 61 surveys returned from 80 service units.
Communication Survey Results
61 surveys returned from 80 service units.
Questions 1-3 were not answered by 16 of those who responded.
What is the most frustrating communication problem for you as SUM?

13. Communication Survey Results
What is the most frustrating communication problem for you as a SUM?
- Incomplete and/or inconsistent information
- Webinars review very basic stuff over and over
- Exchange of info from GSGLA is not consistent. Add a SUM corner
with a code to the GSGLA website
- Communication with other SUMs
- As a new SUM, I need guidance on what is an efficient communication
method. Need direct access to all troops on eBiz.
- SUM meeting should be once a month
- Council training updates
- Gold Award info
- Waiting for leaders’ concern to be addressed, not hearing about
conclusion and leaving leader feeling unsupported

14. Communication Survey Results
Question 2:
What is the most frustrating communication problem for your SU team?

15. Communication Survey Results
What is the most frustrating communication problem for your SU team?
- Position requirements change without notice
- Not being able to add SU events to GSGLA’s master calendar
- Not enough classes
- Not receiving confirmation of received messages
- After policies in place, need answers yet staff doesn’t have answers
- Not being able to determine if facility is available before submitting a
reservation; this has improve but better if online
- No additional information for positions; webinar was not enough

16. Communication Survey Results
Question 3:
What is the most frustrating communication problem for your leaders?

17. Communication Survey Results
What is the most frustrating communication problem for your leaders?
- As a leader, need dates for large events and trainings 6 months in
advance
- Leaders don’t have time to search on Web
- How does an adult find trainings on eBiz?
- Lack of communication when events are cancelled
- Council seems absent; issues do not get resolved
- Need communication (direct ) specifically for older girls
- Troop families do not check eBiz or Shutterfly
- Getting into eBiz and calendar

18. Communication Survey Results
Question 4:
What is the most effective communication method used within your SU?
#1 (40)
#2 Website (18)
ex. SU website, Wiki, Yahoo Group, Shutterfly
#3 Leader meetings (11)

19. Communication Survey Results
Question 5:
What are the top ways you stay up-to-date on council-wide information
#1 SUM meeting
#2 GSGLA website
#3 Contact membership staff directly
#4 Leader meeting
#5 Great News!
#6 Fliers
#7 GSGLA Facebook
#8 Greater Mailer
#9 Word-of-mouth with other volunteers/staff

20. Communication Survey Results
Question 6:
Do you have a communication person in your SU?
13 service units said “yes.”

21. Communication Survey Results
Question 7:
Indicate your top 5 communication priorities.

22. What We Have Done Thus Far!
GSGLA website improved pages for volunteers
Separate buttons for new and current volunteers
Improved Resources and Tools page – See ‘Places to Go Chart’ from the EOA Go Team
GSGLA online calendar now has council-wide service unit and troop events included
‘What’s New’ on the GSGLA home page now features new forms such as the Special Events and Money Earning e-form and new surveys for cookie program and property criteria.

23. What is in the Works? New FAQ sheet with all FAQs together
New staff functional directory that will list who does what
New service unit team position – Communication Coordinator

24. Why a Communication Coordinator?
One person to coordinate it all!
Assist the SUM and SU team – recruit experts to help
Gather SU information and disperse in different ways
Gather GSGLA information and disperse in different ways
Maintain the SU website, if there is one
Learn about all types of communication tools and educate the SU on their use
Be the SU contact person for publicity and PR in your community- with staff help
Uniquely yours!   
Contact the Communication Go Team or Cindy:
Contact GSGLA Communications Staff or Melanie:

26. Early Bird Re-Cap
Susie Lang,
Member Services Manager

27. Early Bird Troop Rewards April 1 – June 30 Membership Renewals
½ Cent per
Box Sold – 2015
55% of girls EB renewing compared to 2013 year-end number
Troop Financials submitted by 6/30
01 & 02 Leaders EB renewed
1 Cent per
Box Sold – 2015
65% of girls EB renewing compared to 2013 year-end number
Troop Financials submitted by 6/30
01 & 02 Leaders EB renewed
Troop Cookie Chair EB renewed
2 Cents per
Box Sold – 2015
75% of girls EB renewing compared to 2013 year-end number
Troop Financials submitted by 6/30
01 & 02 Leaders EB renewed
Troop Cookie Chair EB renewed
Troop participates in Family Partnership
SHEILA
Thank you, Tina.
We are excited to announce the 2015 Early Bird incentive program (explain rewards)
New troops originating in may use their April 1 girl member number to qualify for the incentives.

28. Early Bird Service Unit Rewards April 1 – June 30 Membership Renewals
$50
Gift Card
50% of troops have 55% or higher girl EB renewal compared to 2014 girl goal.
SUM EB renewed
$75
Gift Card
65% of troops have 55% or higher girl EB renewal compared to 2014 girl goal.
SUM EB renewed
SUCPC EB renewed
$100
Gift Card
80% of troops have 55% or higher girl EB renewal compared to 2014 girl goal.
SUM EB renewed
SUCPC EB renewed
2 other SU team members EB renewed
SHEILA
(explain gift cards)
(Questions?)
(pass to Karina for eBiz Updates)
Early Bird patch for all girls and adults
renewing during Early Bird!

29. SU Strategies for Successful EBR
Provide a SU incentive to all leaders renewing their troop online; include one for leaders who have 100% online renewal by parents!
Lead by example: Get SU team members to Early Bird register their troops between 4/1/2014 and 6/30/2014 (and by 6/1/2014 for incentives)
Utilize all SU communications to promote Early Bird Online membership renewal
Use Early Bird as an incentive to be allowed to participate in special SU fall events or encampments
Sponsor Online Renewal Station party with a theme
TINA
Last’ year successful launch of On line renewal was driven by your support , enthusiasm and energy – last year we ask you to project the percentage of online registrations- 70% 80% 100% - we encourage you to the same again-
Here are just a few strategies for rolling out a successful EBR at the Service unit level
(Review slide)
This list could easily be expanded upon at your next Service Unit Team meeting-

30. Leader Ideas Email parents an Early Bird reminder
Budget for membership fee!
Give parents an incentive to renew!
Have girls help parents with online renewal
Share/view this video!
Have a laptop at troop meetings so parents can renew on the spot!
Host an end-of-year parent meeting to do this!
Renewal Party as a part of the end-of-year activity!
TINA
As a troop leader you can :
(Review slide)
Remember early bird renewal provides an opportunity for girls to recommit to Girl Scouting, it allows parents and girls to better plan for other activities as they have already committed to Girl Scouts and allows for better planning at the troop, service unit and council level !
(Sheila, are there any questions?)
Now I would like to turn it back over to Sheila to share about upcoming GSGLA programs and events-

31. Family Partnership
Cortney Szlemp,
Annual Giving Manager

32. Each year parents, grandparents, troop leaders, volunteers, and friends come together to support GIRLS!
We call this Family Partnership.
The entire $15 membership fee goes to GSUSA, but 100% of Family Partnership gifts stay with GSGLA to support the girls.
Family Partnership Funds help GSGLA:
Off sett costs of programs for girls
Create more unique programs and events for girls in multiple geographic locations
Recruit and train volunteers to expand troops and events for girls
Maintain properties and camps for girl activities
Provide financial assistance to girls in need
Your investment in Family Partnership is your investment in the GIRLS!
All families who make a gift of $25 or more will receive the Family Partnership patch.
Questions? Contact Cortney Szlemp, Manager of Annual Giving at or

33. Planned Giving
Michele Broadnax,
Senior Manager, Donor Relations

34. Planned Giving
Planned Giving is an opportunity to leave a legacy of support to Girl Scouts of Greater Los Angeles.
Bequest by Will:
You can make a bequest at any age by adding a codicil to an existing will or drafting a new one. This allows you to leave a legacy while maintaining the assets you need for your current lifestyle. In addition, you may generate a tax savings.
2. Retirement Plan Assets:
Name GSGLA as the full or partial beneficiary of your retirement plan. The benefit amount you specify will be distributed to GSGLA, tax free.
Life Insurance:
Life insurance provides a simple way to give a significant gift to GSGLA with possible income tax benefits that you may enjoy during your lifetime. Name GSGLA as a full or partial beneficiary.

35. NEW
Volunteer Portal!
Kay Chilson,
Training Manager

37. On Home page click on For Volunteers Tab,
On Volunteer Information Center Home,
then click on I am a Volunteer button

38. Where to Find Forms www.GirlScoutsLA.org

39. NEW
eBiz Tutorial
Kay Chilson,
Training Manager

40. Please follow the links below to register to view each of the
eBiz Tutorial
Please follow the links below to register to view each of the
NEW eBiz Tutorials!!!
How to Create an ebiz Account You Tube Video: How to Navigate eBiz as a Leader

41. The link will direct you to register to view the recording!
eBiz Tutorial
The link will direct you to register to view the recording!

43. SU Position Recruiting
Jennifer Palmer,
Member Services Manager

44. Please report back to your Staff Partner the following info by 5/1!!!
On The Radar!
Please report back to your Staff Partner the following info by 5/1!!!
Who is the 2014/2015 SUM
Who is the person that welcomes new & returning troops?
Who are your Recruiters & School Organizers?
Who is your Placement Coordinator? (Manages girl placement into troops; tracks troop placement opportunities in Service Unit; assists in the formation of new troops from families on Service Unit waitlist)
Who are your Level Consultants?

45. Plan of Work
Sheila Kennedy, VP Member Services & Regional Mission Delivery

55. Service Unit School Statistics (5/31 Membership Report)

62. After reviewing sales data, please discuss the following questions:
Does your Service Unit participate in the Fall Product Program? If no, why?
Do all of your troops participate in the Fall Product Program? If no, why?
Do all of your troops participate in the Magazine component of the sale? If no, why?
Does your Service Unit set a Sales goal? Do your troops/girls set Sales goals?
Do you have barriers? Do you have parent and community support?

71. Engagement Meetings Why: Set goals & discuss the Plan of Work
Who: Service Unit Team
Where: Your Local Service Center
When: Late June, July, and Early August

72. SU Training Retreat
Jennifer Palmer,
Member Services Manager

73. SU Training Retreat For Who: SUM’s, Recruiters, & Consultants
When: Friday, July 11-13, 2014
Where: Skyland Ranch
Please Register at the Link Below:

74. Voices To Vision
Sheila Kennedy, VP Member Services & Regional Mission Delivery

75. Wednesday April 30th from 6:30-7:30pm We will provide a Property Strategic Planning process update, answer questions, gather information around Service Unit needs and current usage of GSGLA properties, and promote increased use of current properties.

76. GSGLA
Realignment
Sheila Kennedy, VP Member Services & Regional Mission Delivery

77. Member Services Recruiting Retention Recruit On-Board
Data and Info Support
Customer Care
Troop Support
SU Support
Training
Recruiting
Retention

78. April May June July August Sept
Early Bird Registration
Recruitment Push
Staff Focus Groups
Team Training
Service Unit Engagement Meetings
Complete Design
Assign new positions
AE Retreat
7/11-7/13 SU Retreat
4/5 AMVR
SU Team Position Trainings
4/16 SUM Webinar
5/19 SUM Mtg
6/12 All Staff
Fall Product Training
4/12 volunteer thought group