1. My PC and the Web 'Computing for seniors'
Seminar: ‘preparing for retirement’
European Parliament, European Commission
Luxembourg, JMO M6, 2009-Q2

2. My PC and the Web: overview
A PC - what for?
Where to buy, where to go for help, which access provider?
Hardware
Software
The PC and other electronic equipment
Finding out more
Questions and answers

3. My PC and the Web > A PC - what for?
Communication: messaging, chat, telephony, exchanging, sharing
Accessing the Institutions' intranet sites
Keeping up with current events: press, news, RSS feeds
Getting information on ...
Internet shopping and managing your finances
Travel
Learning
Playing
Your Health
Practising a hobby… e.g. digital photography

4. My PC and the Web > A PC - what for? > Communicating: e-mail
A programme (MS Outlook, Mozilla Thunderbird for Win, Mail for Mac OSX)
One or more addresses as appropriate
Take care in setting up your address book
Avoiding ‘spam’ (unwanted s)
Avoiding excessively large or numerous attachments
Sending several ‘zipped’ files ( Quickzip )
Subscribing to ‘newsletters’ or notifications ( or RSS a video to explain)
Do not open attachments from unknown senders…

5. My PC and the Web > A PC – what for. > Communicating: ‘chat’ – e
My PC and the Web > A PC – what for? > Communicating: ‘chat’ – e.g. Google talk

6. My PC and the Web > A PC – what for
My PC and the Web > A PC – what for? > Communicating: ‘video chat’ – e.g. Google talk

7. My PC and the Web > A PC – what for
My PC and the Web > A PC – what for? > Communicating: telephone calls
Internet telephony
with webcam or not
Tomorrow?

8. My PC and the Web > A PC – what for
My PC and the Web > A PC – what for? > Communicating: telephone calls
Internet telephony or

9. Exchanging views, voicing your opinion
My PC and the Web > A PC – what for? > Communicating: exchanging, sharing
Exchanging views, voicing your opinion
Forums ( e.g photography )
Wikis ( e.g.
Blogs (e.g. AIACE-Luxembourg, French language educational blogs, a blog on information sciences, some blogs hosted by the ‘ Le Monde’ newspaper
Sharing
Your photos (
Your videos ( )
Your bookmarks (
Your documents : ( docs.google.com, , )

10. My PC and the Web > A PC – what for
My PC and the Web > A PC – what for? > Overview of social media (1)

11. My PC and the Web > A PC – what for
My PC and the Web > A PC – what for? > Overview of social media (2)

12. My PC and the Web > A PC – what for? > Web trend map (3)

13. My PC and the Web > A PC – what for? > Web trend map (4)
For a better view of this map, have a look on
Source: Information Architects

14. My PC and the Web > A PC – what for
My PC and the Web > A PC – what for? > Communicating: your own personalised homepage for your browser
Google,
Yahoo …
offer similar possibilities

15. My PC and the Web > A PC – what for
My PC and the Web > A PC – what for? > Accessing the Institutions’ intranet sites
European Parliament
Commission:
Other EU institutions
See for practical advice

16. Newsletters, forums, blogs, surveys RSS feeds
My PC and the Web > A PC – what for? > Keeping up-to-date with current affairs: press, news, RSS feeds
Press
International press ( Courrier International )
Newsletters, forums, blogs, surveys
RSS feeds
The Guardian, BBC, The Independant, The Economist
International Herald Tribune
Le Monde, Le Figaro, Libération,
Süddeutsche Zeitung
IlSole-24Ore

17. My PC and the Web > A PC – what for
My PC and the Web > A PC – what for? > Keeping up-to-date with current affairs: > e.g. news on Nepal
Google Alert FAQ ( english version )
Google Alert FAQ en français

18. My PC and the Web > A PC – what for
My PC and the Web > A PC – what for? > Keeping up-to-date with current affairs: a RSS feed
Google reader help

19. My PC and the Web > A PC – what for? > Travel: Google Earth
Google Earth is a free programme to be downloaded to your PC or Mac
Google Earth
and UK Met office,
global warming
For UK: ordnance survey
For France, see also the site of the Institut Géographique National

20. My PC and the Web > A PC – what for? > Travel:www.geoportail.fr
For UK:
ordnance survey

21. My PC and the Web > A PC – what for? > Travel: by air
‘Low-cost’  airlines
Ryanair, Wizzair, Airberlin, and others in Europe
Airports
In Luxembourg, Germany, France, the UK …
Maps and hotel reservations
maps.google.com
Formalities: e-Tickets
Useful addresses

22. My PC and the Web > A PC – what for? >Your Health
The Web as a location to exchange your health concerns ( USA Online Health Search 2006 PEW ): Pros and cons
Your Genome ? 23andMe , DecodeMe
Websites
EN: Revolutionhealth , WebMD, Medlineplus (site gouvernemental)
FR: HAS, Doctissimo, eSanté, Medinet.be , Canadian-Health-network
The seniors americans seniors and eHeath (an english survey)
Day to day life and gerontology (rapport Ministère Santé en FR)
Fondation Health on The Net as a quality label.

23. My PC and the Web >A PC – what for? >Health care and technology
The Economist April 18 th 2009
A special report on health care and technology
a free download supported by Philips

24. My PC and the Web > A PC – what for? > Google Health
Of course, you must have an account by Google
by Microsoft

25. My PC and the Web > A PC – what for
My PC and the Web > A PC – what for? > Finding information > Using G Y M ?
Google ( )
Yahoo ( )
Microsoft ( )
and other search engines
(a list of search bookmarks can be found on , bookmark sharing site )
Searches must be properly defined to find relevant hits …
The « Google guide » from Nancy Blachman: a must to use properly Google
Information evaluation ( Berkeley University )
Browsing the web with as a starting point

26. My PC and the Web > A PC – what for
My PC and the Web > A PC – what for? > Internet shopping, managing your finances
On-line shopping:
Is it safe? Bank cards and ‘https’
The big players: Amazon (books) ...
Auctions: eBAY
the long tail 
Managing your finances:
banking (on-line transfers and account statements etc.)
on-line financial and economic information, stock-exchange etc.

27. My PC and the Web > A PC – what for? > Learning … languages
Honing your skills:
Multilingual language tests / vocabulary exercises in … ( Goethe Institut )
BBC learning english ( BBC )
( Uni.Lu )
( arabe )
Resources …
Language tools – Dictionaries (in FR)
Learning languages via the Internet (FR as a teaching medium)
BBC languages (EN as a teaching medium)
The Economist Style guide
Babylon (on-line translations whilst browsing the web)

28. My PC and the Web > A PC – what for? > Games
Happy Neuron: Scientific research proves that to stay fit and at the top of our game, our brains need exercise just like our bodies. Happy Neuron’s entertaining and challenging games are fun AND scientifically developed to keep our brains fit. Based on personal progress, Happy Neuron will also provide you new challenges. Track your progress, challenge your friends, Play Smart!
Crosswords, Sudoku: example
Play with your kids (and check they are doing)
Fitness: Wii Fit

29. My PC and the Web > A PC – what for
My PC and the Web > A PC – what for? > Practicing a hobby… > for example: digital photography
image software (Adobe Photoshop CS4 , Lightroom 2 range)
transferring your photos to your PC (USB cable or, better still, card reader)
filing your photos (Adobe Album PhotoShop Elements 7 to begin with)
choosing which photos to keep and which to delete (most difficult of all)
correcting the images (PhotoShop Elements 7 or Picasa 3 to begin with)
sharing your photos (by and or publishing them on the Internet): an example with ultralight planes
printing your photos on photo paper (expansive to buy a printer), printing an paper album concerning a given event
saving your photos (formats, media) and what if disaster strikes
training? Last but not least, an excellent address:
Hi-spec equipment: CPU, RAM, graphic card, screen(s), graphics tablet, memory card reader, printer (?), CD-DVD burner, external HD

30. My PC and the Web > What and where to buy > how to connect to the Internet > troubleshooting
What to buy?
Portable or NetBook
+ : mobility (relative), small size
 - : more expensive, performance, limited battery-life
Desktop
+ : price, modularity, evolution, demands (graphics, simulations, games)
 - : size
Components
Processor and cards, random access memory (RAM), screen, hard disk, CD-DVD reader/burner, speakers, keyboard, mouse or touchpad, HD back-up
Printer (keep an eye on consumables)
Internet connection
Software
How to eliminate your old PC ? Save energy

31. My PC and the Web > What and where to buy > how/where to connect to the Internet > troubleshooting
Where to buy?
Local store
By mail
Pay attention to after-sales service
Price vs service (the cheapest is not always best)
Price, an indication
Desktops from 349€ ( ? ) or less for an NetBook
Portables from 499€ ( ? )
Software and peripherals

32. How to get an Internet connection?
My PC and the Web > What and where to buy > how to connect to the Internet > troubleshooting
How to get an Internet connection?
Choosing an internet service provider (ISP) ?
Life expectancy of ISP?
Service? Home installation
Speed? ADSL … watch out for location
WiFi? (encryption to protect your line!)
Troubleshooting

33. My PC and the Web > Hardware
Keyboard, mouse, screen, speakers … 
Electricity (mains or battery)
Central processing unit (CPU), cards …
Working memory (RAM)
Mass storage (hard disk - HD), external HD for backup
CD / DVD reader/burner
Printer and paper
Various local connections and to the outside world
… finding out more

34. My PC and the Web > A PC: how does it work
My PC and the Web > A PC: how does it work? Software on your PC … or elsewhere
Operating System
Microsoft XP and Vista, Apple OS X, Linux, ‘Web OS’
Applications (software)
Drafting, calculating, presenting, communicating
MS Office Suite (Word, Excel, PowerPoint, Outlook, Explorer) , OpenOffice-Firefox-Thunderbird, Google applications (via the Internet)
Communicating with the Internet:  browsers and HTTP
MS Explorer 7, Mozilla Firefox 2, Apple Safari, Opera
possibly other software depending on your needs
Exchanging messages and files (SMTP)
MS Outlook, Mozilla Thunderbird
Viewing or playing images, sounds, videos …
Reading certain files
PDF, Flash, Java
Protecting your PC (Karpinski Antivirus, Avast ),
Avoiding unwanted s (spam)
Other software, free of charge or not, according to your needs

35. My PC and the Web > A PC: how does it work
My PC and the Web > A PC: how does it work? > Software … elsewhere (on the Web)

36. My PC and the Web > A PC: how does it work ... With you >Ergonomy
Bad positions
Practical guide to work at screen and keyboard (OSHA-USA)
Guide pratique du travail à l’écran ( )

37. My PC and the Web > A PC: how does it work
My PC and the Web > A PC: how does it work? > Internet service providers (ISP)
Luxembourg
France
, ,
Example: ADSL 100% Neuf Box >>> high-speed Internet up to 20 Mb/s
Unlimited telephone calls
- to landlines in France and more than 30 other countries including Algeria AssilaBox (see list)
- telephone subscription included without need to change number
High Definition Television channels included (see list) - integrated digital tv tuner - optional (paying) access to over 150 channels - digital video recorder with control over direct - access to video on demand with more thatn 1000 titles available
Nine gigabytes (9 Gb) of partitionable on-line storage
WiFi ‘Neuf Box’ included

38. My PC and the Web > How does it work
My PC and the Web > How does it work ? >Internet Service Providers (ISP)
How many ISPs and Internet players will ther still be in 10 years’ time?
In the meantime >>>
Telecoms, ISPs
ISPs account for most consumer complaints in 2006
Difficult times for ISPs' set to continue. The DGCCRF, the Directorate-General for Competition, Consumption and Repression of Frauds, which is currently organising meetings with ISPs to check the quality of their customer services, has just published its 2006 assessment of complaints in the telecommunications sector. The conclusions could not be clearer: with 17 322 complaint procedures, ISPs represent the most criticized sector of activity.
In total , 29 704 complaint procedures were recorded, i.e. 4.1% less than the previous year. Despite these rather optimistic results, the DGCCRF notes that "the level of the consumers' dissatisfaction remains high". Indeed, the complaints against Internet services now account for 58,3% of all recorded procedures. Their number increased by 17.4% in relation to 2005, where 14 755 complaints had been lodged by private individuals.
The principal reasons for complaints relate to technical problems (29% of the total), difficulties in cancelling services (22%) and problems relating to invoicing (9.7%). Another complaint factor is that with the generalisation of total local loop unbundling which enables the subscriber to have a telephone line while freeing terminating the subscription to France Telecom, technical problems which may affect the proper functioning of the Internet may also affect the telephone line.

39. My PC and the WEB > PCs and other electronic equipment
Mobile phones, personal organisers (iPhone, PDAs)
iPOD (MP3 players)
GPS (global positioning system)
Digital cameras (stills and video)
Digital HDTV
Computer accessories (typically via a USB connection):
Printer (multifunction: scanner, fax), scanner, photo printer, graphics tablet, external hard disk, USB memory stick, memory card readers, Webcam, headset with microphone, video projector , joystick, speakers…
Game consoles (Sony PSP and PS3 , Nitendo DSi and Wii, MS Xbox 360)
Networked PCs
Towards a local or external ‘media centre’

40. My PC and the WEB > PCs and other electronic equipment > Digital camera

41. My PC and the WEB > PCs and other electronic equipment > Video

42. My PC and the WEB > PCs and other electronic equipment > GPS

43. My PC and the WEB > PCs and other electronic equipment >Games

44. My PC and the WEB > PCs and other electronic equipment >Phones

45. My PC and the WEB > PCs and other electronic equipment >eBook reader

46. My PC and the WEB > PCs and other electronic equipment > Netbook

47. My PC and the WEB > PCs and other electronic equipment > iPOD and MP3 reader

48. My PC and the Web > Addresses to help understand the Web and its evolution
How big is the Web? The Hidden Web
A possible future of research? See the article on Freebase
The stakes in the international governance of the Internet: documents
Why a new Internet protocol (IPv6)
After ‘DNS’, ‘ONS’ towards an Internet of objects identified by ‘RFID’:

49. My PC and the Web > Questions and answers
Want to know more?
Download the presentation and the links from
Any questions?
Ask them today, or
Submit them in writing - on the same site (under ‘comments’) or by
Thank you