1. Enterprise E911 Presentation for:
Martin Hickey
Regional Sales Director
RedSky Technologies, Inc.

2. Today’s Agenda Company Background – Who is RedSky
E911 – The Problems We Address
Day to day business issues
Legislation
Other Business Issues to Consider
Political Landscape
Regulatory
Risk Management
E911 Technical Requirements
What is E911
Call process
Network, PBX, ALI Management
Options for location management (why you need E911 Manager)
Traditional vs. IP
E911 Manager options
Product Features
Global Capabilities
E911 – Final Points
Q & A // Comments // Next Steps

3. Who is RedSky Technologies?

4. The Leader in Automated E911 Solutions
Enterprise software company (Chicago IL HQ’s) specializing in a Patented E911 solution that provides accurate location information for all phones for emergency services.
Software & services for traditional and IP telephony
Over 200 customers, including 50 Fortune 500 companies and multiple federal, state and local government agencies
E911 Manager is the leading solution for large, distributed organizations
Single server automatically interfaces to the enterprise phone system real-time
Location identification for IP phones and traditional end-points
Emergency On-site Notification improves emergency response
Partnerships
Avaya Partner
Industry Partners – NRIC, NENA, E911 Institute, APCO

5. The Best Solution for Government & Large Enterprises
Cook County in Chicago – one of the largest governmental entities in the nation
24,000 users; 68 PBXs
Avaya, Nortel and Centrex
Chase Bank – Facilities across multiple states
25,000 users; 7 Avaya PBXs
Implemented in 45 days across all locations including audit services

6. The Company We Keep

7. The Business Issues & Problems RedSky Addresses

8. The Problem
Over 60 million office workers do not have the 911 protection that they have at home
If you call 911 from a high-rise or a campus, nobody knows where you are
High profile incidents continue to highlight the importance of E-911

9. Why E911? Real-Life Stories
Man Found Dead After Phone Glitch Confuses 911  UPDATED - Monday April 24, :07am    
eVideo: 911 Error Blamed on Computer Glitch Gaithersburg (AP) - An immigrant from Bangladesh was found dead at his Gaithersburg office this week, hours after he called 911 saying he needed medical help. The Washington Post reports ‘X’ phoned for help 40 minutes after he started work at a medical company in Gaithersburg on Tuesday - but almost 10 hours passed before somebody found him lying on the floor of his office. Police said an apparent phone glitch sent medical personnel to the wrong address - and, finding nothing amiss, they believed the call was unfounded.

10. Effective and Timely 911 Emergency Response is Critical on several fronts:
Business Imperative
Protection for valued corporate assets and people
Moral Imperative
Ethical responsibility to your people
Legal Imperative
Protecting the organization from liability caused by poor response to an emergency
Technology enables it
Workplace safety issues
Health
Workplace/school violence
Fire or environmental
Regulatory Requirement
Federal & State Government Legislation mandates it
There are several issues you need to consider as a business operating a multi-line telephone system.
- Emergency preparedness and 911 are corporate responsibilities that employees and the general public expect and rely on. There are several laws on the books protecting employee safety including environmental health and safety regulations from OSHA and now 13 states have passed Enhanced 911 laws that also support employee safety. But beyond laws and regulations, the technology is available today on the private phone system that can provide a greater level of protection for 911 callers by facilitating prompt emergency response.
- Consider the many issues that come up on a day to day basis that impact workplace safety. Health, workplace violence, or a fire or environmental hazard. All of these things require prompt emergency response, which E911 capabilities directly impact. Dealing with and responding to these issues is the responsibility of corporate security.
- Many of these emergencies are not covered under workers compensation. If a company knowingly averts a statutory requirement or ignoring a known safety issue opens the organization to undo risk and liability in the event of a mishandled emergency. Questions you should consider are “how many 911 calls did we have last month and did emergency responders show up at the right place?”; “Do I have employees working after hours that may not have access to all of the onsite security services that are provided during the business day?”; “Am I doing everything I can to facilitate prompt emergency response?”
These types of issues should be raised to your corporate legal counsel and risk managers to make sure you are utilizing the tools available to you to mitigate risk and provide the greatest level of security.

11. E911 Legislation Passed & Pending – What are you Doing?
Challenge:
E911 Legislation Passed & Pending – What are you Doing?
Arkansas • Colorado • Connecticut • Florida • Illinois • Kentucky Louisiana • Maine • Michigan • Minnesota • Mississippi • Nebraska Ohio • Pennsylvania • Texas • Vermont • Washington

12. E A National Issue
Senators Clinton (D-NY) and Burns (D-MT), Congresswoman Eshoo (D-CA) and Congressman Shimkas (R-IL) have launched the E Congressional Caucus
FCC is taking comments for National E-911 Regulations
Department of Homeland Security is providing resources to frontline emergency responders
Corporate leaders are responding to America’s call to action
E911 is a national safety issue. Stories about the lack of location information for emergency responders continues to make headlines. That is why organizations like the E911 Congressional Caucus and the FCC are working together on a national level to institute regulations to protect all American citizens whether they be at home, at work or visiting public facilities. E911 puts critical information in the hands of those who need it, our emergency responders. It not only helps save the lives of those in need, but also maximizes emergency resources. Organizations around the country are recognizing the need for E911 and are taking action.

13. Scoping the Risks for Non-Compliance Regulatory Penalties and Liability
Red Sky White Paper
Statutory fines may be levied against an organization for non-compliance
Fines vary based on state
OSHA may consider non-compliance a direct violation of the Occupational Safety and Health Act, a.k.a. The General Duty Clause
Penalties can run from $7,000 - $70,000 per day
E-911 could be considered part of an organization’s Emergency Action Plan
Common law liability is the real risk
Intentional disregard of a statutory requirement is the driver
Exceptions to workers compensation provide the vehicle
Talk about the statutory and regulatory fines, but the liability is the real risk we want to outline. The fines from a statutory perspective are non-existent for Minnesota. There are only two out of 12 states that have fines, but one of the states treats the intentional disregard as a criminal act.

14. What is E911?

15. Enhanced 911 Defined
Pinpoints the exact location of a 911 call for dispatchers
FLR 10 STE 1000 RM 1004
FLR 3 6th AVE WALL
Essential for multi-floor building and campuses
Puts location information directly in the hands of emergency responders
Saves lives!
Enhanced 911 pinpoints the exact location of a 911 caller from within a high-rise building or campus environment. Without E911, the 911 dispatcher only knows the billing telephone address of the PBX, which may not be the same address as the 911 caller and definitely won’t indicate the location of the caller within a building. Capabilities on the switch and within the telephone network exist today that enable you to automatically indicate the building address, floor and room of the 911 caller automatically.

16. 9-1-1 Display Screen Without E911
C ESN=
(469) : /29/2002
999 E JOHN W CARPENTER FRWY (469) PBXb IRVING TX
ANYTOWN; COMMUNICATIONS
ALT#= TELCO=SWBT X= Y=
IRVING POLICE
IRVING FIRE
IRVING EMS
Source: Richard Atkins, Tarrant County, TX
Director of Regulatory Affairs for Tarrant county 911

17. E-9-1-1 Display Screen With E911
C ESN=
(469) : /17/2001
999 E JOHN W CARPENTER FRWY (469) PBXb IRVING TX
FLOOR 7 SUITE BUSINESS NAME
ALT#= TELCO=SWBT X= Y=
IRVING POLICE
IRVING FIRE
IRVING EMS
Source: Richard Atkins, Tarrant County, TX
Director of Regulatory Affairs for Tarrant county 911

18. E911 ALI and ANI Components
What is ALI?
Automatic Location Identification (ALI)
ALI provides the Public Safety Answering Point with the location information for emergency personnel
What is ALI data?
A format that includes
Phone number
Location, 20 characters
Business name
Street directional
Street name
Community and state

19. 911 Call Processing

20. How did the location information for phone number (312) get into the Public Safety Answering Point’s Server?
AND
Who is responsible for getting it there? Well, it’s quite the Challenge to an organization as you’ll see….

21. E911: The Key Requirements
Implement ISDN PRI or CAMA
Passes ANI or unique telephone number of 911 caller
Ensures proper call routing through the PSTN
911 center must be able to call back the 911 caller
Identifies appropriate ALI association
Establish and Maintain ALI at regional databases
Define location information for every phone
Send data to regional E911 databases in NENA format
Establish process for ongoing ALI updates
Monitor acceptance and verification to ensure accuracy
Track and store historical and transaction detail
Record of risk management and compliance
Evidence in the event of litigation
Engage the time and resources to complete the task

22. E911 Manager ALI Update Process Where RedSky Comes In and Makes it Easier…

23. Three Ways to Manage Location Information
Use the station screens in the call server software
Establish network regions
Use network discovery

24. Defining Locations using the Station Screen

25. E911 Manager – Steps for Ongoing ALI Management
E911 Manager interfaces to each Call Server/PBX to import updated station location information
Step 2
Telecom Administrator performs MACs on the PBX
Step 1
E911 Manager interfaces to the regional E911 gateways to perform ALI updates in NENA format
Step 3
PSAP servers around the country receive ALI updates
Step 4

26. Challenges of E911 in VoIP Networks
Mobility –
Users can move around on the network
Location Definition –
“Real Time” location control
How precise do you describe your location?
Using Network Regions and Network Discovery

27. Network Region Architecture

28. Network Discovery Architecture
S E
Ext 1111
RTR/LDAP

29. E911 – Emergency On-Site Notification (EON)

30. Emergency On-site Notification

31. EON Email Notification

32. E911 – RedSky’s Ability to Handle Mobility / “Road Warriors”

33. New business issues present opportunity for you…
The existing 911 network does not support mobility, work at home or remote offices without local 911 trunks
Issue #2:
Local trunks are not always cost effective or even an option depending on the type of user
The solution:
RedSky’s integration with Avaya and partnership with Intrado & TCS offers a solution for home office, remote office and nomadic IP phone users without local trunks: E911 Manager with Location Information Services (LIS)

34. Location Tracking – Remote office, home office and nomadic workers are tracked when they register
E911 Manager captures phone registrations and updates the call server and VoIP Positioning Center with new location information
E911 Manager Location Information Services (LIS)

35. Remote users are prompted to designate new location upon login to their Avaya softphone
User must select from one of four options
Pre-defined locations are easily recalled and selected by the user
New locations are validated through RedSky Location Information Services
User can “opt-out” of 911 service by agreeing to a legal waiver

36. E911 – RedSky’s Ability to Provide a Global E911 Solution

37. E911 Globally – Factors to Understand
E911 is not a Global Standard.
Each country has its own Unique Challenges.
RedSky does have a Solution today, a way of addressing a Global issue.

38. E911 Globally – RedSky’s Solution
EON is a corporate wide emergency response system that can alert Prospect’s own Security personnel worldwide to 911 calls.
There are no geographic limitations to deploying EON.
Roadmap ahead: Canada, UK & Australia have similar E911 Infrastructures to the US.
CAVEAT: Japan & Netherlands have different Systems in place to handle 911; still, RedSky’s EON with SMS can handle these Markets.

39. E911 – Final Points

40. E911 Manager: America’s Most Complete E911 Solution
The ideal solution for Enterprises, Governments and Campuses
Automatically detects moves, adds and changes in the call server and updates regional E911 databases
Scalable to over 100,000 stations and hundreds of PBX and call servers
Supports hybrid environments of mixed major PBXs
Emergency On-site Notification improves local emergency response
Saves lives, Manages risk and Minimizes liability.

41. More Information E-911 Requirements and Solutions www.redskyE911.com
Industry websites
National Emergency Number Association:
Association of Public Safety Communications Officials:
Thank You!
Martin Hickey – Regional Sales Director
RedSky Technologies
(415)