1. Measuring the Experience of our Patients in South Tyneside NHS Foundation Trust Maureen Dale Service Lead, Carer and Patient Involvement 1

2. Patients invited locally (e.g. Friends & Family test, Patient “Stories”, transparency) National Measures (e.g. national inpatient surveys) Target focused (e.g. for commissioning) Patients volunteer feedback (e.g. NHS choices/ Care Connect pilot, complaints, compliments, comments) 2

3. The cross over areas present the opportunity to: Triangulate and confirm patients views Provide a holistic patient view Illustrate quantitative data or confirm qualitative Provide basis for action and further listening 3