1. Making Straightforward Claims Opening: Present the claim directly Please credit my VISA account... Body: Explain what happened On August 8 I purchased... I noticed an extra $299 on my... Closing: Request action We hope that by June 1 you will be able to...

2. Making Straightforward Claims Letter Situation: A person is writing a letter to a gift shop requesting a refund for a defective flag purchased earlier. Most direct opening: (a.) Please refund $24.75 for a defective flag I purchased from your store. (b.) I purchased a defective flag from your store.

3. July 2, 20xx Hallmark Vintage Faire Mall Modesto, CA 95350 CLAIM FOR DEFECTIVE FLAG Please refund $24.75 for a defective flag I purchased from your store. The U.S. flag has many of the qualities it was said to have; it’s an impressive flag. However, it has one visible defect: it contains 55 starts. The stars are arranged in 5 rows of 11 stars each instead of the normal pattern of 5 rows of 6 stars and 4 rows of five stars. I’ve enclosed a photograph of the flag along with a copy of my canceled check. I’ve enjoyed ordering products from your company through the years and will continue to do so once this matter is resolved. RAY APPLETON Please refund $24.75 for a defective flag I purchased from your store.

4. July 2, 20xx Hallmark Vintage Faire Mall Modesto, CA 95350 CLAIM FOR DEFECTIVE FLAG Please refund $24.75 for a defective flag I purchased from your store. The U.S. flag has many of the qualities it was said to have; it’s an impressive flag. However, it has one visible defect: it contains 55 starts. The stars are arranged in 5 rows of 11 stars each instead of the normal pattern of 5 rows of 6 stars and 4 rows of five stars. I’ve enclosed a photograph of the flag along with a copy of my canceled check. I’ve enjoyed ordering products from your company through the years and will continue to do so once this matter is resolved. RAY APPLETON. The U.S. flag has many of the qualities it was said to have; it’s an impressive flag. However, it has one visible defect: it contains 55 stars. The stars are arranged in 5 rows of 11 stars each instead of the normal pattern of 5 rows of 6 stars and 4 rows of five stars. I’ve enclosed a photograph of the flag along with a copy of my canceled check.

5. July 2, 20xx Hallmark Vintage Faire Mall Modesto, CA 95350 CLAIM FOR DEFECTIVE FLAG Please refund $24.75 for a defective flag I purchased from your store. The U.S. flag has many of the qualities it was said to have; it’s an impressive flag. However, it has one visible defect: it contains 55 starts. The stars are arranged in 5 rows of 11 stars each instead of the normal pattern of 5 rows of 6 stars and 4 rows of five stars. I’ve enclosed a photograph of the flag along with a copy of my canceled check. I’ve enjoyed ordering products from your company through the years and will continue to do so once this matter is resolved. RAY APPLETON I’ve enjoyed ordering products from your company through the years and will continue to do so once this matter is resolved.