1. :

2. The Art of Facilitation  A process of diagnosing to find out what is going on in a group, understanding the causes of problems and finding solutions.  Enables differences in communication style to reach mutual understanding.

3. To be a good facilitator, you don’t need to: Have an academic degree or know everything Be very smart Be a very good speaker Be a good leader

4. However, you need to be: Interested in the people around you Willing to look critically at yourself Willing to listen carefully to what people say and tell you Willing to change yourself

5. What type of facilitator we are depends on our: Identity Values Culture Thinking Beliefs Personality

6. How good we are depends upon our: Qualities Strengths Experiences Capacities Weaknesses Ability to learn from our mistakes

7. The knowledge and skills of the Masterful Facilitator: “Skin like a rhino, eyes in the back of the head, a heart like Mother Teresa’s, the wisdom of Solomon, the intellect of Einstein and extra sensory perception.” - Kiser 17