1. GOOD GOVERNANCE

2. Good Governance / Smart Governance Significance of Good Governance Significance of Good Governance

3. Good Governance What should it mean : Responsive Policy formulation Responsive Policy formulation Implementation with sensitivity Implementation with sensitivity Efficient delivery of services / goods Efficient delivery of services / goods Feedback – grievance redressal Feedback – grievance redressal Time lines Time lines

4. Good Governance Possible everywhere Possible everywhere Possible in any field Possible in any field Possible at every level Possible at every level Wherever public involved – directly or indirectly

5. Good Governance Look around for examples ― Railway reservation ― Airline reservation ― Internet Banking ― Call Centers

6. Good Governance Some important areas : Public Distribution System Public Distribution System Health care Health care Social Benefits Social Benefits Municipal Services Municipal Services Housing Housing Industrial Promotion Industrial Promotion Personnel administration Personnel administration Land Records Land Records Registration of deeds Registration of deeds

7. Good Governance Many aspects : Online application for Ration Card Online application for Ration Card Smart Ration Card Smart Ration Card SMS alerts SMS alerts o Lifting by Fair Price Shop owner o Ration lifted by a Ration Card holder etc. etc. ― Public Distribution System

8. Good Governance Online accessibility : Online accessibility : ― CSCs ― Network – State ― Police ― Private Software Development : Software Development : ― NIC ― Private vendors

9. Good Governance ― Possible ― Look around ― Go for it