1. Support Services and the flexible model of volunteering 1

2. 2 “We are only reaching a fraction of people who are suffering – we have got to stop the pain that is felt by so many who think they are on their own.” Brand Research 2014 “My outlook at present is to be condemned to never working again, having no social life, depression and having a diet limited to less than ten food items.” Andy, 26

3. 3

6. 6 Gateway - one free/low cost Helpline number and on-line form Mon to Fri 9 – 5pm and call backs Needs assessed, addressed and referral to specialist services Extend hours and types of delivery Tailored for target audiences Join up and diversify

7. Volunteer Team Office Volunteers Family Network Local group OT Roles Join up volunteering Information team DBS Volunteer Contact volunteer Parent 2 Parent Volunteer Income generation team Policy, Public Affairs and Research Research Campaign supporter Marketing and Communications Readers Panel Media Talkers Fundraisers

8. 8 “processes onerous and bureaucratic” “little or no contact” “do away with the [46-page] rule book!” “a model that allows activity, with clear boundaries, without too much red tape” Local Groups

9. Awareness IBD information sessions Fundraising IBD Nurse links Research Younger People Support Campaigns Experts through experience Media Family Days Publications

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11. 11 Roles in line with Charity objectives Training, tools and resources Volunteer handbook Support and communication Volunteering

12. 12 Sarah Porch, Director of Support Services 01727 734498 sarah.porch@crohnsandcolitis.org.uk Local Group enquiries Other volunteering enquiries 01727 734475 01727 734475 groups@crohnsandcolitis.org.ukgroups@crohnsandcolitis.org.uk volunteering@crohnsandcolitis.org.ukvolunteering@crohnsandcolitis.org.uk Who to contact & how to get involved Visit crohnsandcolitis.org.uk/volunteering to find out more about our current opportunities.crohnsandcolitis.org.uk/volunteering

13. Thank you. Follow us /crohnsandcolitisuk @CrohnsColitisUK 13 #TogetherDays @CrohnsColitisV