1. Flexible Manufacturing Workplace Communication Copyright © Texas Education Agency, 2013. All rights reserved.

2. Communication is one of the most important tools in any type of manufacturing. Professional language should be used at all times. 2 Copyright © Texas Education Agency, 2013. All rights reserved.

3. Both oral and written communication can be used (where appropriate). Sometimes, a verbal description may not be enough to develop the product. Clear and concise written information will make sure expectations are clear for everyone. 3 Copyright © Texas Education Agency, 2013. All rights reserved.

4. Types of Communication Management to Employee Employee to Management Customer to Management Management to Customer 4 Copyright © Texas Education Agency, 2013. All rights reserved.

5. Management to Employee This type of communication includes any necessary information that the management needs to relay to the employee. Examples Workplace expectations Work schedule Product specifications 5 Copyright © Texas Education Agency, 2013. All rights reserved.

6. Employee to Management This type of communication includes any type of information the employee would need from management. Examples Task-related questions Work schedule questions 6 Copyright © Texas Education Agency, 2013. All rights reserved.

7. Customer to Management This type of communication includes anything the customer must tell the management when contracting their services. Examples Describes the part to be produced Product specifications 7 Copyright © Texas Education Agency, 2013. All rights reserved.

8. Management to Customer This type of communication includes any information the management needs clarified before the contract can be finalized. Examples Cost proposal Product development Production times 8 Copyright © Texas Education Agency, 2013. All rights reserved.

9. Communication in Manufacturing Written letters memorandum reports 9 Oral telephone face-to-face meetings presentations Copyright © Texas Education Agency, 2013. All rights reserved.

10. Written Communication 10 Business Letter- formal communication used between two parties Memorandum- a short, quick, and clear form of communication Report- technical communication used to produce the product Copyright © Texas Education Agency, 2013. All rights reserved.

11. Oral Communication Telephone- a quick form of communication used to gather information Face-to-Face Meeting- formal gathering to discuss all aspects of production Presentation- formal group meeting to share information 11 Copyright © Texas Education Agency, 2013. All rights reserved.

12. When communication is clear and precise, all parties involved are winners! 12 Copyright © Texas Education Agency, 2013. All rights reserved.

13. Assignments Write two memos using the Memorandum Worksheet. Present a two-minute product presentation using the Product Presentation Worksheet. 13 Copyright © Texas Education Agency, 2013. All rights reserved.