2. Military & Government Affairs Panel Harbor Ballroom G-I Tuesday, October 20 th 1:30pm – 3:30pm

3. Tim Helenthal Vice Chair, International Association of Movers President & COO National Van Lines, Inc.

4. Charles Olden Brand Chief, Transportation Management, U.S. Dept of State

5. 55 Department of State Transportation and Travel Management Division Charles Olden Branch Chief, Traffic Management Washington, DC

6. 66 The Department of State Transportation Division supports customers worldwide. Our clients, both overseas and domestic, are primarily Department of State Foreign and Civil Service employees, but they may also be members of other U.S. Government Agencies involved in foreign affairs and operations. The Department of State (DOS) maintains approximately 262 diplomatic and consular posts. What do we do?

7. 7 Locations

8. 88 International Shipping Methods Transportation Operations utilizes two methods for the shipment of Household Effects: The preferred method is the International Through Bill of Lading Program (ITGBL) The alternate method of shipping is the Direct Procurement Method (DPM)

9. 99 Why is the ITGBL method preferred?  Cost effective  Fiscal responsibility and accountability  Visibility  Overall best value in today’s economy  Insurance  Replacement valuation included  Maximum liability is $8.50 times the net weight of the shipment; caps at $153K for an 18,000 Lb shipment

10. 10 Important Quality Elements  The ITGBL program is divided into four critical quality elements  Performance of physical services  Established Transit Times (RDD)  Reporting Requirements  Communications  TSP is expected to meet all critical elements

11. Performance Metrics  Customer Satisfaction Surveys  Missed RDD analysis  Issue Log for recording all service failures and successes  Inspection teams in the DC area  Response to service failures and challenges  Claims report 11

12. Best Value All DOS contracts and tenders of services require service providers to meet both low cost and high quality. 12

13. 13 Destination Agents  Throughout the year we receive changes to the list of agents from all Posts. We consolidate this list once a year and provide it to GSA for inclusion in the RFO.  Contact the Embassy or Consulate if you are a local, or overseas agent, interested in doing business as an origin or destination agent for DOS door to door shipments.  Overseas agents that are not on the GSA RFO under section 9 cannot be utilized for State shipments.

14. 14 Direct Procurement Local Pack and Crate/Long Term Storage Contract (Newly Awarded) Out of Town Pack Tender 3 Airfreight Tenders 3 Drayage Tenders Freight\Vehicles Consolidated Receiving Point Contracts at each Despatch Facility

15. 15 Personnel Changes:  Andrew Neilson accepted position as Deputy Director of ELSO.  Shawn Griffin moved to Chief of the ITGBL and Domestic Van Lines Section  Chief of Contracts is currently Vacant Key Shipment information:  41,230 Personal Effect shipments throughout all DOS Transportation Offices.  91% of ITGBL shipments met Required Delivery Date  Kinshasa Pilot had some challenges, but was viewed as a success. 2015 In review

16. 16 DOS is attempting to expand our pilot leveraging a combined Surface/Air routing to our landlocked and air designated posts. Anything new for 2015? For additional information or questions you can reach me at OldenCW@State.gov.OldenCW@State.gov