1. GIM Quantitative and Qualitative Evaluation of the Recent Trends in Italian University Library Systems 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services (PM8, Libraries Plus: Adding Value in the Cultural Community, Florence 17-20 August 2009) Maurizio di Girolamo – GIM

2. GIM 2 GIM: Interuniversity Group for the Monitoring of Italian University Libraries Aims and activities: Aims and activities: to define similar methodologies to measure and evaluate academic library services to define similar methodologies to measure and evaluate academic library services to adopt a permanent system for assessment of academic library services to adopt a permanent system for assessment of academic library services to encourage the building and further development of library systems within the universities to encourage the building and further development of library systems within the universities to develop national and international projects of measurement and evaluation of academic library services to develop national and international projects of measurement and evaluation of academic library services Beatrice Catinella, Università degli Studi di Padova; Wanna Manca, Università degli Studi di Trento; Paolo Bellini, Università degl i Studi di Perugia; Maurizio di Girolamo, Luisanna Saccenti, Federica De Toffol (plus Ilaria Moroni for the present survey), Università degli Studi Milano Bicocca; Eleonora Giusti, Francesca Landi, Università degli Studi di Firenze; Luca Bardi, Annalisa Mariani, Politecnico di Milano; Danilo Deana, Anna Maria Bellia, Università degli Studi di Milano; Marina Gorreri, Fiammetta Mamoli, Elisabetta Sparacio, Università degli Studi di Parma; Antonio Scolari, Università degli Studi di Pavia; Nunzia Spiccia, Maria Vittoria Savio, Politecnico di Torino; Mirella Mazzucchi, Serena Spinelli, Laura Bertazzoni, Università degli Studi di Bologna

3. GIM 3 The GIM Surveys 2002: Measurement and evaluation of Italian academic library services project approved by CNVSU 2002: Measurement and evaluation of Italian academic library services project approved by CNVSU 2006: 2nd edition sponsored by CRUI 2006: 2nd edition sponsored by CRUI Percentage of responses Percentage of responses 2002: 86% 2002: 86% 2006: 92% 2006: 92%

4. GIM 4 The GIM Questionnaires Two questionnaires were sent out by the Group to each university: Two questionnaires were sent out by the Group to each university: One for data referring to the university library system as a whole One for data referring to the university library system as a whole One to collect data referring to individual libraries One to collect data referring to individual libraries Questions were grouped into 6 areas: Questions were grouped into 6 areas: Organization of the library system Organization of the library system Facilities and infrastructures Facilities and infrastructures Information provision Information provision Staff Staff Expenditure Expenditure Opening hours, services provided, use of services Opening hours, services provided, use of services

5. GIM 5 The Present Survey (June 2009) Addressed to University library directors Addressed to University library directors Combination of quanti-qualitative approaches Combination of quanti-qualitative approaches Interpretation of trends emerging from GIM's surveys (2002 and 2006) Interpretation of trends emerging from GIM's surveys (2002 and 2006) Past present & future Past present & future Stimulation of further analysis and discussion within the librarian community Stimulation of further analysis and discussion within the librarian community

6. GIM 6 The questionnaire The areas of the questionnaire: The areas of the questionnaire: Centralisation/rationalisation & changes Centralisation/rationalisation & changes Usability and perceived quality Usability and perceived quality Traditional services as stability Traditional services as stability Digital libraries as innovation Digital libraries as innovation Merging libraries as effectiveness Merging libraries as effectiveness Closed questions with 4 grade scale Closed questions with 4 grade scale Open questions for further qualitative investigations Open questions for further qualitative investigations

7. GIM 7 Centralisation: GIM trends 2002-2006

8. GIM 8 Centralisation: the survey 2009

9. GIM 9 Traditional Services and Stability

10. GIM 10 Digital Library and Innovation

11. GIM 11 Printed Journals Expenditure

12. GIM 12 Efficiency and Continuous Improvement

13. GIM 13 Perspectives on Expenditure Perspectives on Expenditure

14. GIM 14 GIM Libraries clustering GIM Libraries clustering

15. GIM 15 How to cope with the crisis How to cope with the crisis Competing factors: Competing factors: Budget reduction Cost increase of services and bibliographic products Competition at an internal, external and international level

16. GIM 16 Each one is unique… Really? Thanks for your attention