1. Using the Meeting Remote PLAY PAUSE REWIND FAST FORWARD STOP

2. PLAY (About Process) A good focus question Wilkinson – “Bonfire of Responses” o Paint the picture … o Elaborate … o So …?

3. PAUSE (About Listening) When you’ve heard the same thing for the 3 rd or 4 th time Jarring discussion or arguing o PAUSE and summarise the issues you’re hearing Vigorous Agreement o PAUSE and summarise the points of agreement or actions you’re hearing

4. REWIND (About Elephant Tracks) When you’ve heard someone brush past something big and hairy (assumptions, critical issues) o “We don’t need to talk about that” o “That’s just the way things are done here” REWIND, identify the elephant and pose it to them

5. FAST FORWARD (About Direction) When discussion is getting stuck at an operational or issue level o “No that won’t work, what we should do is” o “What we really need is another $100k” FAST FORWARD to help people picture what they’re working towards then reframe “Let’s FAST FORWARD, what will this look like when it’s done, if it’s successful? Ok, great, how is the best way to do that?

6. STOP (About Doubt) When people are unclear on How, What or Why they’re doing something? o Bob Dick – “Levels of Organisational Doubt” STOP the discussion by checking people are clear on the prior level before moving on HOW WHAT WHY

7. DOWNLOAD (About Gen Y) If the remote isn’t working? Just Google it Or illegally download a movie (or a job) with a happier ending Some Gen Y reasoning