1. CEM-515 TQM Study in the System of Offering and Requesting Courses in SAUDI ARAMCO Done by Abdulwahid Al-Zahrani ID # 968127

2. Problem Statement Long time needed to search and request for courses.

3. Effects On Quality: Courses are usually improving knowledge and skills of the employee in his discipline. So, if he missed any course because of the training system problems, this will not Courses are usually improving knowledge and skills of the employee in his discipline. So, if he missed any course because of the training system problems, this will not improve the quality of his output. improve the quality of his output.

4. Effects On Customer Satisfaction: Most employees will not feel good if they missed courses. Addition to that, they may not try to request for other courses in the future because, the training system is not working correctly. Most employees will not feel good if they missed courses. Addition to that, they may not try to request for other courses in the future because, the training system is not working correctly.

5. PARETO CHART

6. FLOW CHART Start Initiate course request by employee Is it approved? Section Training Coordinator NO YES Field Supervisor Is it approved? NO YES Supervisor NO YES Is it approved? Sr. Supervisor NO YES Is it approved? Department Training Coordinator NO YES Is he enrolled? Stop

7. PROCESS MAP Employee Department PEDD TCD Employee decides to search for courses Searching for courses Searching for courses Searching for courses Employee selects the applicable courses Other Departments Searching for courses PEDD = Professional Engineering Development Division TCD = Training & Career Development

8. FORCE FIELD ANALYSIS Decrease the time needed for the request process. Increase the quality of employee output. Increase employee satisfaction. Decrease searching time for applicable courses. Field Supervisors, Supervisors, and Sr.Supervisors want to be included in the request approval. Departments do not want to change their old style of offering courses. More money will be spend for the new system. Lack of communication between departments.

9. CAUSE AND EFFECT DIAGRAM Long time needed to Search and request for courses MoneyDepartments People Process System of offering courses is not sufficient Field Supervisor, Supervisor, and Sr.Supervisor want to be included in the request approval Lack of communication between departments Budget constrain Shortage

10. Solution There should be one website (Example: Training website) for all courses in the company, and each department should post its own courses in that website. The website should be well organized and easy to use. Requesting of courses should be done online by the employee him self (which will require his immediate supervisor approval only) through the Training website. Implementing the system of KFUPM (for searching, adding, and dropping courses) in our company.