1. Tom Sebok & Jessica Kuchta-Miller UCB Ombuds Office January 2014 1

2. Ombuds Office Function Focus on Skills: ◦ Understanding others’ concerns ◦ Raising your concerns Suggestions/Tips 2

3. 3 The Ombuds Office follows the Code of Ethics and Standards of Practice of the International Ombudsman Association. The key elements are:

4.  1. Confidentiality 4

5.  2. Impartiality 5

6.  3. Independence 6

7.  4. Informality 7

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13.  Listen to Understand 13

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15.  Ask Open-Ended Questions 15

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25.  Ombuds Office  Counseling and Psychological Services (CAPS)  Office of Discrimination and Harassment  Students of Concern (VC for Student Affairs office)  Office of Student Conduct  Office of Victim Assistance  CUPD 25

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