1. Supporting leaders to embed and promote workforce change Session one: A culture for care Debbie Neal Symphony Project, South Somerset

2. Positive workplace cultures Better for staff – health & wellbeing Better for the service - productivity Better for those we support & care for - outcomes

3. Benefits of a positive workplace culture Recruitment & retention Resilience Reputation.

4. Benefits of a positive workplace culture Recruitment & retention Attracting new, talented, like minded staff as people make positive choices about where they want to work due to the culture of the workplace. Reduction in staff turnover and fewer staff absences. Reduced recruitment and staffing costs.

5. Benefits of a positive workplace culture Resilience Reduced current and future workplace issues. Shared culture brings a team ethos Workforce has improved ability to cope when facing external challenges.

6. Benefits of a positive workplace culture Reputation Improved reputation for specific service Raised profile with commissioners and people who monitor the quality of services. Directly contributes to an improved image of the sector with increased overall public confidence in care and support services.

7. Positive workplace culture Service Improved quality Improved consistency Greater personalisation Staff Happier Settled Skilled Engaged Flexible Improved wellbeing

8. SYMPHONY The days go just like that It’s like person- centred care within the team The team are very supportive of one another, we have a laugh but are serious when we need to be It’s more like a family If you have an issue you know that the team will support you and you won’t be brushed off The training helped, we all understand each other She leads by example – calm, understanding, flexible and fair The trust ethos helps – the work- life balance – things like the fruit and veg stall …. I couldn’t believe it when the Chief exec knew our names We’re trusted and given the freedom, scope and autonomy to help people We have mutual respect for each other’s skill sets We are a team, nobody pulls rank, we all fit in together and we respect each other’s roles. You never mind who you’re working with We are trusted to do what’s right for the service and are flexible