1. CERN – European Laboratory for Particle Physics Administrative Information Services DPO Meeting 14 December 2000 EDH Derek Mathieson (Ivica Dobrovicova) BHT Mikael Angberg HRT Per Jonsson

2. CERN AIS Agenda EDH –Review of 2000 –Pending Issues –Work in the Pipeline –Your Input BHT –Past & Present –Future HRT –Future

3. CERN AIS Context January 2000 (AS-SU) –EDH = 4 staff –BHT = 2 staff February 2000.. Present (AS-IDS) –EDH = 1.5 staff –BHT = 1 staff –HRT = 1 staff

4. CERN AIS Status Quo

5. CERN AIS 2000 Major Achievements New Workflow Manager (9 documents) New Leave System (5 documents) New Web Overtime System (2 documents) Several New Small Documents (IS37, GSM, ACB) Shut Down of EDH 2.1 (2 documents remain) Integration with CFU (workflow & DAI) Internal Consulting & International Recognition Lower maintenance Technology Consolidation Increased Productivity Re-usable Components High Service Level

6. CERN AIS 2000 Statistics 147,000 hits on busiest day 2pm - 1 hit every 2 seconds # Users Support Used in 31 countries (all continents) 4347 active web users 144,000 documents created Signature every 15 seconds

7. CERN AIS 2000 Pending Issues Final Shutdown of EDH 2.1 & The “last user” EDHAdmin tools for DPOs AVCL External people Desktop & Document Searching

8. CERN AIS Pipeline Work for 2001 Power to the Users –Web EDH Admin tools –Improved Web desktop –Import / export facility –Enclosures Increased Productivity –Small Documents –Complex Procedures –AVCL Increased Popularity –Extranet

9. CERN AIS Your requests…. Management of Intersection Codes …

10. CERN AIS Help us… (help you) Paper Form How do I complete a purchase requisition? See SPL How do I complete a TID? See FI How do I complete an Overtime Request? See HR Knowledge, Expertise & responsibility remains in client services Electronic Forms How do I complete a purchase requisition? Call EDH How do I complete a TID? Call EDH How do I complete an Overtime Request? Call EDH Knowledge & Expertise in EDH programmers

11. CERN – European Laboratory for Particle Physics Administrative Information Services BHT - Past, present & future Where have we been, where are we today and where are we going…?

12. CERN AIS Review of year 2000 1 st year with WebBHT –~ 1100 BHT Reports on a busy day (Dec 2000) –BHT is used 24 H / day –Majority of users “happy” –Performance better than we thought Yearly Bookclosing –Lot of work in BHT Very small team (1 staff) –~ 240 Remedies to BHT Team in 2000 –Less russian collaboration –No technical students “Temperature Check” –DPO’s Improved stability + performance –Faster –Less “blockings”

13. CERN AIS Review of year 2000 ctd.. Improved functionality –Electronics Pool –Team accounting modifications –Monthly Totals for Contracts Improved Extraction/Bookclosing –Usage of (EDH) WorkFlow –To be continued 2001… Improved Admin Functionality –No more server side Java Scripts – To be continued 2001… Improved Technical and User Documentation –http://ais.cern.ch/apps/bht/welcome.html

14. CERN AIS Where are we today? General Application Status –Stable application – much improved –Unstable extraction: Many data problems –Few functionality- and change requests –Not CERN ID dependent, instead PID Ongoing Work –New Extraction with Oracle WorkFlow –Extension of Admin Tools –User Contacts: SPL, Teams Support –AIS Help Desk does a lot ~ 30 % of all Remedies to BHT –2 nd, 3 rd line support can be improved (with a larger team) –More User Contact?

15. CERN AIS Where are we going – BHT 2001 Continue Extraction work – Better Data –More reliable data – no interdependencies between ORIAC and SIRIAC –Easier maintenance – Today it costs a lot –Higher visibility and easier error-tracing ARTify BHT – EDH/HRT Architecture –Conform to the rest of the group –More standardised foundation –More potentiality for re-use – Easier to add functionality –Easier maintenance –Better application

16. CERN AIS Where are we going – BHT 2001 New markets for BHT? –SPL –FI – more data maintenance “outsourced” –External Teams – Do they need more functionality? –Activity Based Costing? Improve our Client Service –More “temperature checks” – User Contacts –More Structured support (larger team)

17. CERN – European Laboratory for Particle Physics Administrative Information Services HRT

18. CERN AIS HRT Phase 1 : Migration to Web –December 2000 : Testing with Key Users –January 2001 : Feedback Loop –Early 2001 Production Switch off XL version Phase 2 : Extended Functionality –Time dimension –Targetted function areas, e.g. training