1. ARIZONA DIGITAL GOVERNMENT SUMMIT Phoenix, AZ May 28-29, 2008 The Road to a Virtualized Desktop Neal Puff Chief Information Officer Yuma County, AZ http://www.co.yuma.az.us

2. ARIZONA DIGITAL GOVERNMENT SUMMIT Phoenix, AZ May 28-29, 2008 Yuma County, AZ Located in extreme South West Arizona Temperatures can reach over 120º F Ranked a US top ten county for digital government for 2006 & 2007 (maybe 2008)‏ Population approximately 200,000 (approximately 300,000 in winter)‏ Main industries: Agriculture, military, manufacturing, retirement

3. ARIZONA DIGITAL GOVERNMENT SUMMIT Phoenix, AZ May 28-29, 2008 My Background 20+ years in private industry IT – Including disk drive manufacturing, consumer electronics and Arthur Andersen Business Process Outsourcing (BPO)‏ 3 years in county government as CIO Operations and network design CISSP, PMP, etc. (yada, yada, yada)‏ Lots of stories

4. ARIZONA DIGITAL GOVERNMENT SUMMIT Phoenix, AZ May 28-29, 2008 Types of Virtualization Server Virtualization Desktop Virtualization –Local Vmware, XEN, etc. –Remote Server Based Computing (Citrix)‏ VDI (Vmware)‏ Blade PCs (sort of)‏ We will be concentrating on… Remote Desktop Virtualization

5. ARIZONA DIGITAL GOVERNMENT SUMMIT Phoenix, AZ May 28-29, 2008 Why Do It? Extend Client Hardware Life Improve Security Decrease Time to Deploy Clients Improve Remote Access Improve Business Continuity Capability Improve E-discovery Capabilities It's “Green” Save $$$

6. ARIZONA DIGITAL GOVERNMENT SUMMIT Phoenix, AZ May 28-29, 2008 Why Not Do It? Requires Constant Network Connectivity Increased storage requirements (VDI)‏ User perception Generally bad with multimedia New skills required for PC technicians “We’re just going back to mainframes.”

7. ARIZONA DIGITAL GOVERNMENT SUMMIT Phoenix, AZ May 28-29, 2008 Recent Developments From VDI Supplier(s)‏ Off-line VDI Eliminates need for constant connectivity Scalable Virtual Image technology reduces storage requirements by up to 90%

8. ARIZONA DIGITAL GOVERNMENT SUMMIT Phoenix, AZ May 28-29, 2008 Considerations User Perception Disk De-duplication – Possibly addressed by Scalable Virtual Image technology Cost (VDI versus Terminal Server)‏ Network Performance / Reliability Off-line VDI changes everything

9. ARIZONA DIGITAL GOVERNMENT SUMMIT Phoenix, AZ May 28-29, 2008 Yuma County’s Current State Using VMware Virtual Infrastructure 3.0 for server virtualization – Blade Servers with all virtual images stored on the SAN VDI pilot program in place Terminal server in production for a single application

10. ARIZONA DIGITAL GOVERNMENT SUMMIT Phoenix, AZ May 28-29, 2008 How Did We Get Here? Terminal Server – Result of a delivery problem with specialized case management software VDI – Natural outgrowth of successful server virtualization and Linux desktops

11. ARIZONA DIGITAL GOVERNMENT SUMMIT Phoenix, AZ May 28-29, 2008 What Now? (Current Plans)‏ Pursue three levels of desktop virtualization 1. No virtualization (CAD and similar)‏ 2. VDI for power virtual desktops 3. Terminal Server or Citrix for base level virtual desktops Build user acceptance Evaluate thin clients

12. ARIZONA DIGITAL GOVERNMENT SUMMIT Phoenix, AZ May 28-29, 2008 Questions? Neal Puff Chief Information Officer Yuma County, AZ neal.puff@co.yuma.az.us