2. Internal Communications: between people within a single business External Communications: between someone within a business and someone outside the business i.e. a customer

3. Oral Communication Talking face to face Talking on the telephone, mobile, etc Presentations Lectures Loud speaker Meetings

4. Written Communication Memorandum Letters Financial documents Advertisements Notices/Posters Reports

5. Communication within an organisation can be: Upward: feedback given from subordinate to a manager Downward: Orders given by a manager to a subordinate Horizontal: department to department

6. Good communication should be: Accurate – checking all the facts Clear – easy to understand Simple – short words and sentences Complete – do not miss out vital information Activity: Have a go at Chinese whispers…

7. Communication and new technology Fax machines Mobile Phones Email Internet Intranet